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Reviews of Best Western Plus Pioneer Square Hotel Downtown

2.5 out of 5
Best Western Plus Pioneer Square Hotel Downtown
77 Yesler Way, Seattle, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 628 out of 1002 reviews" "
Rating 8 - Good. 280 out of 1002 reviews" "
Rating 6 - Okay. 65 out of 1002 reviews" "
Rating 4 - Poor. 14 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Ian

Travelled with partner
Good location near the ferry and stadiums. Would only recommend for a one night stay since the decor is dated and requires a refresh and the breakfast choices are not very healthy.
Stayed 1 night in May 2024
Response from Lisa on 23 May 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

8/10 Good

Yolanda Francine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rate from Expedia was much higher at the time I signed up. But the assistant manager Ariana was able to give us a bigger discount like their website . Kudos to them
Stayed 2 nights in May 2024
Response from Lisa on 23 May 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

8/10 Good

Robert, Port Orchard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice and quiet until road construction starts at 0700. Worse than the alarm clock. Very comfortable bed, small room.
Stayed 1 night in May 2024
Response from Lisa on 17 May 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We apologize for the construction noise. We hope to see you again when you visit Seattle.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Lisa on 23 May 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Lisa on 14 May 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

8/10 Good

F, West Bloomfield

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel, old but clean, a little problem with the window HVAC, but got it working. Staff very nice. Area around the hotel is historic area, interesting little coffee shops and diners. Not an upper class neighborhood. Safe
Stayed 3 nights in May 2024
Response from Lisa on 8 May 2024
Thank you for providing us a review regarding your recent stay at our property. We at the Best Western Plus Pioneer Square Hotel Downtown thank you for your business. We are glad that you enjoyed the service of our staff and the history of the hotel. We hope to see you again the next time you visit Seattle!

8/10 Good

Douglas

Stayed 1 night in Apr 2024
Response from Lisa on 8 May 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

10/10 Excellent

Fleur P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An elegant hotel in a historic building in an interesting and historic neighborhood. Close to the waterfront, the Smith Observatory tower, and other attractions of interest to tourists. A short walk from the Amtrak train and bus station and the sports arena. This was the second time that I stayed at this hotel and I would stay here again in the future.
Stayed 1 night in May 2024
Response from Lisa on 7 May 2024
Thank you for providing us a review regarding your recent stay at our property. We at the Best Western Plus Pioneer Square Hotel Downtown thank you for your business. We are glad that you enjoyed our location and the history of the hotel. We hope to see you again the next time you visit Seattle!

8/10 Good

Jim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property- good price for location
Stayed 1 night in May 2024
Response from Lisa on 7 May 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

10/10 Excellent

Kimberlie, SALEM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from Lisa on 3 May 2024
Thank you for providing us a review regarding your recent stay at our property. We at the Best Western Plus Pioneer Square Hotel Downtown thank you for your business. We are glad that you enjoyed our location. We hope to see you again the next time you visit Seattle!

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lisa on 10 May 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

4/10 Poor

Adam

Stayed 2 nights in Apr 2024
Response from Lisa on 15 May 2024
Thank you for taking the time to provide us a review regarding your experience. We sincerely apologize that we did not meet your expectations.

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and Nice Staff.
Stayed 1 night in Apr 2024
Response from Lisa on 25 Apr 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was very friendly and helpful.
Stayed 1 night in Apr 2024
Response from Lisa on 16 Apr 2024
Thank you for providing us a review regarding your recent stay at our property. We at the Best Western Plus Pioneer Square Hotel Downtown would like to thank you for your business. We are glad that you enjoyed the service of our staff. We hope to see you again the next time you visit Seattle!

10/10 Excellent

Robert

Stayed 1 night in Apr 2024
Response from Lisa on 30 Apr 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast was good and received a room upgrade
Stayed 2 nights in Mar 2024
Response from Lisa on 6 Apr 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located. Old style but clean.
Stayed 2 nights in Apr 2024
Response from Lisa on 6 Apr 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lisa on 2 Apr 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

8/10 Good

Edward John

Stayed 1 night in Mar 2024
Response from Lisa on 20 Apr 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a hassle but true everywhere we went in downtown. Walkable area- don't bring a car.
Stayed 2 nights in Mar 2024
Response from Lisa on 30 Mar 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Lisa on 2 Apr 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet given the location! Positively surprised and very happy with our stay.
Stayed 1 night in Mar 2024
Response from Lisa on 27 Mar 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

10/10 Excellent

Jamieson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for an event at Lumen Stadium. It was very clean. The staff are excellent.Parking was off location but very easy
Stayed 1 night in Mar 2024
Response from Lisa on 26 Mar 2024
Thank you for providing us a review regarding your recent stay at our property. We at the Best Western Plus Pioneer Square Hotel Downtown thank you for your business. We are glad that you enjoyed our location as well as the service of our staff. We hope to see you again the next time you visit Seattle!

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property isn’t bad, the location is fine to see sites of the town, but Seattle has a homeless problem.
Stayed 1 night in Feb 2024
Response from Lisa on 21 Mar 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

10/10 Excellent

Carma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and comfortable, clean room!
Stayed 1 night in Mar 2024
Response from Lisa on 21 Mar 2024
Thank you for providing us a review regarding your recent stay at our property. We at the Best Western Plus Pioneer Square Hotel Downtown thank you for your business. We are glad that you enjoyed our location. We hope to see you again the next time you visit Seattle!

8/10 Good

Robert, Mound

Stayed 2 nights in Mar 2024
Response from Lisa on 9 Apr 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it , would stay there again in a heart beat.
Stayed 2 nights in Mar 2024
Response from Lisa on 19 Mar 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

10/10 Excellent

Jasmin Jhoie

Travelled with partner
We had an amazing stay! Our room was always cleaned and our beddings change request was honored. Very accessible location. So glad we found this hotel during our vacation! ❤️
Stayed 5 nights in Mar 2024
Response from Lisa on 13 Mar 2024
Thank you for providing us a review regarding your recent stay at our property. We at the Best Western Plus Pioneer Square Hotel Downtown strive to make sure your stay is comfortable. We hope to see you again!

10/10 Excellent

Susana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Lisa on 12 Mar 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

10/10 Excellent

Daniel, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an older well kept facility. With excellent customer service. And nice comfortable beds.
Stayed 1 night in Mar 2024
Response from Lisa on 6 Mar 2024
Thank you for providing us a review regarding your recent stay at our property. We at the Best Western Plus Pioneer Square Hotel Downtown strive to make sure your stay is comfortable. We hope to see you again!

10/10 Excellent

Karen, Covington

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old time flavor….old but clean and classy. Great location for our needs.
Stayed 4 nights in Feb 2024
Response from Lisa on 6 Mar 2024
Thank you for providing us a review regarding your recent stay at our property. We at the Best Western Plus Pioneer Square Hotel Downtown thank you for your business. We are glad that you enjoyed our location and the history of the hotel. We hope to see you again the next time you visit Seattle!

10/10 Excellent

Tj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lisa on 5 Mar 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly, helpful front desk staff.
Stayed 1 night in Feb 2024
Response from Lisa on 3 Mar 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

8/10 Good

Valerie

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Staff was really helpful. It was raining and they had umbrellas to borrow. I only stayed one night so it worked for me. Was nice to have breakfast available before I headed to airport.
Stayed 1 night in Feb 2024
Response from Lisa on 3 Mar 2024
Thank you for providing us a review regarding your recent stay at our property. We at the Best Western Plus Pioneer Square Hotel Downtown strive to make sure your stay is comfortable. We hope to see you again!

10/10 Excellent

Kaitlynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, also amazing breakfast
Stayed 1 night in Feb 2024
Response from Lisa on 3 Mar 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

10/10 Excellent

Adva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Best Western in Seattle. The room was clean and comfortable, the staff were super helpful in giving us recommendations and directions, plus they were even able to get us into our room early around noon!!! We hope to be back to Seattle again soon, the hotel was surprisingly one of the highlights!
Stayed 3 nights in Feb 2024
Response from Lisa on 3 Mar 2024
Thank you for providing us a review regarding your recent stay at our property. We at the Best Western Plus Pioneer Square Hotel Downtown strive to make sure your stay is comfortable. We hope to see you again!

8/10 Good

PATRICIA

Stayed 1 night in Feb 2024
Response from Lisa on 21 Mar 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place! Will stay again.
The person at the front desk, Trell, I think, was very nice when I checked in. The room was cozy and quiet and had plenty of amenities. I slept great. There were enough outlets and lights and everything. I had to leave very early, so I didn't catch the continental breakfast, but they had some bagged to-go breakfasts in the lobby and I thought that was a great touch. I enjoyed the neighborhood, so much cool history, and the proximity to the ferry, King Street Station and all the other Seattle must-sees was perfect.
Stayed 1 night in Feb 2024
Response from Lisa on 21 Feb 2024
Thank you for providing us a review regarding your recent stay at our property. We at the Best Western Plus Pioneer Square Hotel Downtown thank you for your business. We are glad that you enjoyed our location and the history of the hotel. We hope to see you again the next time you visit Seattle!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greagt Hotel
Hotel is in original decor. Very nice and very comfortable environment.
Stayed 1 night in Feb 2024
Response from Lisa on 20 Feb 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable beds & good breakfast - perfect base for exploring downtown Seattle!
Stayed 1 night in Feb 2024
Response from Lisa on 20 Feb 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

10/10 Excellent

Darrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel feeling. Good breakfast.
Stayed 2 nights in Feb 2024
Response from Lisa on 20 Feb 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay. My room was spotless and comfortable. The location worked well for. Most of all, the staff was friendly and helpful. Having a continental breakfast available was very my appreciated. I would stay there again.
Stayed 1 night in Feb 2024
Response from Lisa on 16 Feb 2024
Thank you for providing us a review regarding your recent stay at our property. We at the Best Western Plus Pioneer Square Hotel Downtown would like to thank you for your business. We are glad that you enjoyed our complimentary continental breakfast as well as the service of our staff. We hope to see you again the next time you visit Seattle!

8/10 Good

Ashley

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Lisa on 13 Feb 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

8/10 Good

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good except the door key kept playing up. Otherwise a great property…good value for money
Stayed 3 nights in Feb 2024
Response from Lisa on 8 Feb 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel ,Staff excellent.room great. Seattle is becoming a cesspool ,area around hotel was dirty,lots of street people passed out and doing drugs.Most restaurants around hotel were closed.Walking around Pioneer square other than during daylight is sketchy.Seattle really needs to fix their homeless issues.
Stayed 3 nights in Feb 2024
Response from Lisa on 8 Feb 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lisa on 7 Feb 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Lisa on 6 Feb 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic property very close to the ferry terminal. Nice to be in town, close enough to walk around downtown Seattle. Staff was personable and welcoming. Parking was in a locked garage off the nearby alley, in a building connected to the lobby—No need to go outside to go to or from the car. The assigned self-parking slot was a bit tight to get into but fortunately the adjoining slots were empty. The parking was very secure. The room was small but the alcove gave welcome extra space for luggage and the TV. Breakfast was referred to as continental but did include some hot choices.
Stayed 1 night in Jan 2024
Response from Lisa on 6 Feb 2024
Thank you for providing us a review regarding your recent stay at our property. We at the Best Western Plus Pioneer Square Hotel Downtown thank you for your business. We are glad that you enjoyed our location and the history of the hotel. We hope to see you again the next time you visit Seattle!

10/10 Excellent

Dana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Lisa on 6 Feb 2024
Thank you so much for taking the time to do the review and for giving us the chance to serve you. We hope to see you again when you visit Seattle.

8/10 Good

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the room, staff and breakfast. This historic hotel was unique and interesting.
Stayed 1 night in Jan 2024
Response from Lisa on 3 Feb 2024
Thank you for providing us a review regarding your recent stay at our property. We at the Best Western Plus Pioneer Square Hotel Downtown thank you for your business. We are glad that you enjoyed our complimentary continental breakfast as well as the service of our staff and the history of the hotel. We hope to see you again the next time you visit Seattle!