10/10 Excellent
Mary Jeanette
Travelled with pets, Travelled with partner
29 Apr 2024
Liked: Property conditions & facilities
Disliked: Staff & service
I love the location of this property. It’s very walkable everywhere! It’s a wonderful location. I feel the rooms are a little outdated, especially the carpet. However, it was clean and comfortable. The air conditioner kept turning off and I would wake up in the middle of the night because I was hot and sweaty. I like the shower and water pressure! It’s strong and how well thought out the shower knob is. You can turn it on without getting into the shower first so you don’t get the first shock of cold water. Staff is not great. I feel like they are always rushing and they don’t explain where all the amenities are. I asked one receptionist if we could order dinner at the restaurant cause it looked closed and she looked at me like I was stupid and said “the restaurant is right there”, the next day I asked another receptionist if she could print me a receipt and she said it’s been emailed to me. When I asked for a printed version, she said, can you check your email?! And when I insisted for the 3rd time I wanted a printed copy, she printed it and handed it to me without saying a word like she was annoyed. Property is great, location is great, staff needs to be better at handling guests.
Mary Jeanette
Stayed 2 nights in Apr 2024