Dear Valued Guest,We highly appreciate for you to visit us to stay at The SPLAISIR Myeong-dong and spend your precious time to share your positive feedback. We are really pleased to hear that you enjoyed our hotel and we appreciate for your favorable comments.We apologize if the room size and view did not meet your expectations. We will take your feedback into account as we continuously strive to improve our guest experience.Thank you once again for choosing our hotel for your stay in Seoul, and for your recommendation. We look forward to welcoming you back in the future.Best regards,Front Office Staff Bella LeeSotetsu Hotels The Splaisir Seoul Myeongdong

Dear Valued Guest, Thank you for your kind words and for choosing to stay at Sotetsu Hotel Splaisir. We are delighted to hear that you found our accommodation excellent and our customer service commendable.It's wonderful to know that our front desk staff and housekeepers were able to provide you with courteous and professional service. We strive to deliver a superb experience for our guests and we are thrilled that we were able to exceed your expectations.We look forward to the opportunity of welcoming you back in the future.Best Regards,Front Office GlenSotetsu Hotels The Splaisir Seoul Myeongdong

Dear Valued Guest, We very much appreciate your comments regarding your stay at THE SPLAISIR Myeong-dong.We're thrilled to know that you had an amazing stay with us.We apologize for any inconvenience you may have experienced due to the thinness of the walls. Your feedback is invaluable and we will certainly look into this matter as we continuously strive to improve our guests' experience.We look forward to the opportunity of welcoming you back in the future.Best Regards,Front Office GlenSotetsu Hotels The Splaisir Seoul Myeongdong

Dear Valued Guest, Warm greetings from Sotetsu Hotels The Splaisir Seoul Myeong-dong. Thank you for your positive feedback about our hotel's location. We understand the importance of an easily accessible location and are pleased to know that it added value to your stay.We pride ourselves on being a central hub for our guests, providing easy access to various parts of Seoul. We hope that the convenience of our location made your travels within the city easier and more enjoyable.Thank you once again for choosing our hotel for your stay. We look forward to welcoming you back on your next visit to Seoul.Best Regards.Front Office Bella LeeSotetsu Hotels The Splaisir Seoul Myeongdong

Dear Valued Guest,We sincerely apologized for your inconvenience caused by hotel facilities. We will improve it by delivering your opinion to the relevant department.We will keep committing all our efforts to enhance to be better such as service so that our valuable guest can feel very comfortable and happy. Sincerely yours,The SPLAISIR Myeong-dong

안녕하십니까? 고객님,저희 스프라지르 명동을 이용해 주셔서 대단히 감사 드리며 소중한 시간을 내시어 고객님의 투숙 경험을 공유 해 주셔서 역시 감사 드립니다. 고객님께서 10점 만점에 5점을 주다는 사실을 알게 되어, 저희가 고객님의 기대치를 완전히 충족시키지 못했다는 점에 대해 매우 죄송하게각합니다.저희는 고객님의 만족을 위해 항상 최선을 다하고 있습니다. 그러나 이번 경우에서는 명확한 개선 방향을 제시하지 못했다는 점에 대해 사과의 말씀을 드립니다.고객님께서 불편하셨던 점을 자세히 알려주신다면, 저희는 그에 따라 서비스를 개선하고 더 나은 호텔 경험을 제공하겠다는 약속을 드립니다.다음에 또 찾아주시면, 이번보다 더 나은 경험을 제공할 수 있도록 노력하겠습니다.감사합니다,Bella Lee소테츠 호텔즈 더 스프라지르 서울 명동

Dear Valued Guest,Warm greetings from The SPLAISIR Myeong-dong. Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, The SPLAISIR Myeong-dongBella Lee

Dear Valued Guest,Thank you for staying with The SPLAISIR Myeong-dong and sharing your detail experience. There is no greater satisfaction than receiving kind words from a valued guest.It is good to hear that your stay was great with us. We are training our staff to always provide our guests with great service by showing good attitude. We always want our guests to feel themselves welcome. We will discuss how we can improve it for our guests. Once again, thank you very much for choosing our hotel and taking the time to leave a warm review. We hope your previous stay and experience will bring you back to our hotel.Warm Regards,The SPLAISIR Myeong-dongBella Lee

Dear Valued Guest,Warm Greetings from The SPLAISIR Myeong-dong.Thank you for your recent stay with us. We know that you have many options when choosing where to stay at Seoul, The fact that you choose the SPLAISIR Myeong-dong is an honor to us.We are really pleased to hear that you enjoyed your stay.Looking forward to welcoming you again soon.Sincerely yours,Sotetsu Hotels The Splaisir Seoul MyeongdongBella Lee

Dear Valued Guest,Thank you so much for your kind valuable feedback after staying at our hotel. Your praise points are highly appreciated and we are always striving on providing the best service for our guests. Thank you again and we do look forward to your next visit soon.Best regards,Sotetsu Hotels The Splaisir Seoul MyeongdongBruce Kang

Dear Valued Guest,Thank you so much for your kind valuable feedback after staying at our hotel. Your praise points are highly appreciated and we are always striving on providing the best service for our guests. Thank you again and we do look forward to your next visit soon.Best regards,Front Office Staff GlenSotetsu Hotels The Splaisir Seoul Myeongdong

Dear Valued Guest,We sincerely apologized for your inconvenience caused by hotel facilities. We will improve it by delivering your opinion to the relevant department.We will keep committing all our efforts to enhance to be better such as service so that our valuable guest can feel very comfortable and happy. Sincerely yours,The SPLAISIR Myeong-dong

Dear Valued Guest,Thank you for sharing your review of our hotel. We are pleased to hear that you enjoyed the good location.Regarding the buffet breakfast, we apologize for the chaos and long coffee lines. We understand that it can be frustrating when there is a high volume of guests and limited resources. We will take your feedback into consideration and explore options to improve the breakfast experience, such as adding more coffee stations to accommodate the number of guests.We are glad to hear that overall, your stay was good. We appreciate your feedback as it helps us identify areas where we can make improvements. We hope that if you choose to stay with us again in the future, we can provide an even better experience with improved facilities and services.Thank you once again for choosing our hotel and sharing your experience. We value your feedback and hope to have the opportunity to welcome you back in the future.Sincerely yours,Sotetsu Hotels The Splaisir Seoul Myeongdong

"Dear Valued Guest,Warm greetings from The SPLAISIR Myeong-dong. We give our sincerest apology for any inconvenience there may have been. We will make an effort to make enhancements to deliver a more comfortable stay at The SPLAISIR Myeong-dong. Again, thank you so much for your valued comment and we all hope to have an honor to welcome you again in the near future. Sincerely yours, The SPLAISIR Myeong-dong"

"Dear Valued Guest,Thank you so much for your kind valuable feedback after staying at our hotel. Your praise points are highly appreciated and we are always striving on providing the best service for our guests. Thank you again and we do look forward to your next visit soon.Best regards,Sotetsu Hotels The Splaisir Seoul Myeongdong"

Dear Valued Guest,Thank you for taking the time to leave a review of our hotel. We're glad to hear that overall, you had a great experience at our hotel. However, we apologize for any inconvenience caused by cleanliness issues in certain parts of the room, such as the bed frame and walls. Maintaining a clean and comfortable environment is important to us, and we will address this matter with our housekeeping team to ensure that such lapses are avoided in the future.We apologize for any disturbance caused by noise from other guests in neighboring rooms. We understand how important a peaceful and restful sleep is, and we will take steps to minimize noise disturbances within our control.Thank you once again for choosing our hotel and sharing your experience. Your feedback is valuable to us as it helps us identify areas where improvements can be made. We hope that if you choose to stay with us again in the future, we can provide an even better experience that exceeds your expectations regarding cleanliness and noise levels.Sincerely yours,Sotetsu Hotels The Splaisir Seoul Myeongdong

Dear Valued Guest,Warm greetings from The Splaisir Myeong-dong! Thank you so much for your review of our hotel. We are glad to hear that you were satisfied with the location of our hotel. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely yours, Sotetsu Hotels The Splaisir Seoul Myeongdong

Dear Valued Guest,Warm Greetings from The SPLAISIR Myeong-dong.Thank you for your recent stay with us. We know that you have many options when choosing where to stay at Seoul, The fact that you choose the SPLAISIR Myeong-dong is an honor to us.We are really pleased to hear that you enjoyed your stay.Looking forward to welcoming you again soon.Sincerely yours,Sotetsu Hotels The Splaisir Seoul MyeongdongBruce Kang

Dear Valued Guest,Thank you for sharing your review of our hotel. We appreciate your feedback and are glad to hear that you would consider returning to stay with us. We value your comments and would like to address the areas where we can improve.We apologize that you felt that our front desk staff was unfriendly towards non-Korean speaking customers. Providing excellent customer service is important to us, regardless of language barriers, and we apologize if we fell short in this aspect. We will take your feedback into consideration and provide additional training to ensure that all guests receive a warm and welcoming experience.Thank you once again for choosing our hotel and sharing your experience. Your feedback is valuable as it helps us identify areas where improvements can be made. We hope that if you choose to stay with us again in the future.Sincerely yours,Sotetsu Hotels The Splaisir Seoul Myeongdong

Dear valued guest,Thank you for choosing our hotel for your stay, and we appreciate you taking the time to provide us with your feedback. We are pleased to hear that you found the bed comfortable. However, we apologize for any inconvenience caused by the condition of the room.Regarding the high-pitched noise you experienced when the room next to yours used water, we apologize for any disturbance caused. We will investigate this matter to identify and resolve any plumbing or soundproofing issues in order to prevent such occurrences in the future.At our hotel, guest satisfaction is our top priority, and we strive to provide a comfortable and enjoyable experience for all our guests. We appreciate your valuable feedback as it helps us improve our services.We hope to have another opportunity to welcome you back in the future and provide you with an enhanced experience.Best regards,Sotetsu Hotels The Splaisir Seoul Myeongdong

Dear valued guest,Thank you for choosing our hotel for your stay and for sharing your feedback with us. We appreciate your comment regarding the friendliness of our staff.Providing excellent customer service and creating a warm and welcoming atmosphere is of utmost importance to us. We will address this matter with our team to ensure that all guests receive the friendly and attentive service they deserve.Your feedback is invaluable to us as it helps us identify areas where we can improve. We genuinely appreciate your input, and we will take steps to enhance the friendliness of our staff in order to provide an even better experience for future guests.We hope to have another opportunity to serve you in the future.Best regards,Sotetsu Hotels The Splaisir Seoul Myeongdong

Dear valued guest,Thank you for choosing our hotel and taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed your stay on our Line Friends floor. It's great to know that the adorable theme added an extra touch of charm to your experience.We are glad that our staff provided you with a pleasant check-in experience. Our team strives to deliver excellent service and create a welcoming atmosphere for all guests.Thank you for recommending our hotel as a modern, clean, and convenient option for travelers. Your positive feedback motivates us to continue delivering exceptional service and maintaining high standards.We look forward to welcoming you back in the future!Best regards,Sotetsu Hotels The Splaisir Seoul Myeongdong

Dear Valued Guest,Warm Greetings from The SPLAISIR Myeong-dong.Thank you for your recent stay with us. We know that you have many options when choosing where to stay at Seoul, The fact that you choose the SPLAISIR Myeong-dong is an honor to us.We are really pleased to hear that you enjoyed your stay.Looking forward to welcoming you again soon.Sincerely yours,Sotetsu Hotels The Splaisir Seoul Myeongdong

Dear Valued Guest,Thank you so much for taking the time to provide feedback on your stay with us! We're thrilled to hear that you had a great time during your visit and that our location was a perfect fit for your needs. We hope to have the pleasure of welcoming you back in the near future Thank you.

Dear valued guest, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay and rated our hotel highly. It is our priority to provide our guests with exceptional service. Thank you for choosing to stay with us, and we look forward to welcoming you back soon. Best regards,Sotetsu Hotels The Splaisir Seoul Myeongdong

Dear Valued Guest,Thank you so much for your kind valuable feedback after staying at our hotel. Your praise points are highly appreciated and we are always striving on providing the best service for our guests. Thank you again and we do look forward to your next visit soon.Best regards,The SPLAISIR Myeong-dong

Dear valued guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hotel's location to be convenient and enjoyed exploring the surrounding areas. However, we are disappointed to learn about the condition of your room and especially that something was not up to our standards of cleanliness. We apologize for the inconvenience caused, and please be assured that we will take measures to ensure that our housekeeping team takes proper care of our guest rooms. We will make our best efforts to address them and improve our service. Thank you for choosing our hotel for your stay and we hope to have the opportunity to welcome you back in the future. Best regards,Sotetsu Hotels The Splaisir Seoul Myeongdong

Dear Valued Guest, Thank you for taking the time to share your experience at our hotel. We are glad to hear that our convenient location made your stay enjoyable. However, we are sorry to hear that you experienced issues with the air conditioner turning off at night. The air conditioner turns off automatically when it reaches the set temperature. The set temperature can be controlled by the customer in the room. If you have any inconvenience in your room, please feel free to contact the front desk. Regarding the wooden bathtub, we will definitely take your suggestion into consideration and see if it is possible to offer a ceramic one in the future. Once again, thank you for staying with us and we hope to have the opportunity to welcome you back in the near future. Best regards,Sotetsu Hotels The Splaisir Seoul Myeongdong

Dear valued guest, Thank you for taking the time to share your experience with us. We're glad to hear that our hotel's convenient location met your needs, and that your latex twin room provided spacious and comfortable accommodation for your stay. We apologize for any inconvenience caused by the inconsistency of the Wi-Fi, and appreciate your feedback on this issue. Our IT team will review and resolve the issue to provide a smooth web surfing experience for our guests. Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back in the future. Best regards,Sotetsu Hotels The Splaisir Seoul Myeongdong Management Team

Dear valued guest, Thank you for staying with us and for sharing your experience. We're delighted to hear that our hotel's location was convenient for your visit, with easy access to Myeongdong shopping and dining areas as well as public transportation options including the airport express bus. It's always rewarding to hear that our guests appreciate our high standards in cleanliness and comfort. We're happy to hear that your room met your expectations and provided a quiet and comfortable stay. Thank you for your kind review, and we look forward to the opportunity to welcome you back on your next visit. Best regards,Sotetsu Hotels The Splaisir Seoul Myeongdong Management Team

Dear valued guest, Thank you for staying with us and for taking the time to share your feedback. We're glad to hear that you enjoyed our Line friends suite and found it adorable. Additionally, we're thrilled to hear that you enjoyed the bathtub. We hope your stay with us met your expectations and that you felt right at home. Thank you again for your review and we look forward to welcoming you back soon. Best regards,Sotetsu Hotels The Splaisir Seoul Myeongdong

Dear valued guest, Thank you for taking the time to provide a review of your recent stay at our hotel. We apologize that you experienced noise issues during your stay. We strive to provide a comfortable and peaceful environment for our guests, and we're sorry to hear that we fell short of that expectation. Regarding the charge for lost room keys, we understand your concern. Please know that this is a standard policy in many hotels for asset management purposes, but we will take your feedback into consideration as we continue to evaluate our policies and procedures. We thank you for your feedback, and we hope to have the opportunity to welcome you back and provide you with a better stay experience. Best regards,Sotetsu Hotels The Splaisir Seoul Myeongdong

Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your kind review. We are thrilled to hear that you enjoyed our hotel's great location and found our facilities to be in good condition. Providing our guests with the best possible experience is our top priority, and we are glad that we were able to meet your expectations. Your feedback reinforces our commitment to continuously improving our services and facilities. Thank you again for your review and for choosing our hotel. We hope to have the pleasure of welcoming you back soon.

안녕하십니까? 고객님, 저희 스프라지르 명동을 찾아주시고 고객님의 귀중한 시간을 할애하여 소중한 피드백 점수를 남겨주셔서 진심으로 감사드립니다.투숙 시에 고객님께 만족스러운 서비스를 제공해 드리지 못 한 점에 대해 진심으로 사과의 말씀을 드립니다. 소테츠 호텔즈 더 스프라지르 서울 명동이 더욱 발전할 수 있도록 노력하겠습니다.스프라지르 명동

Dear Valued Guest, thank you for choosing to stay with us and for sharing your review. We are delighted to hear that you found our hotel's location to be great and that our front desk staff provided you with a great experience. At our hotel, we strive to provide our guests with an exceptional and personalized experience, from check-in to check-out. The front desk staff members are among our most valuable team members, and we are very glad to hear that they added value to your stay. Thank you again for your feedback, and we hope to see you again soon. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.

Dear Valued Guest, thank you for choosing to stay with us and for taking the time to provide your feedback. We are truly sorry to hear about the issues you experienced during your stay, particularly with regards to the housekeeping service. We take cleanliness and attention to detail very seriously, and we are disappointed that your experience did not reflect our high standards. Rest assured that we will look into this matter further and take the necessary steps to address the issues you experienced. We apologize for any inconvenience caused and thank you for bringing these issues to our attention. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.

Dear Valued Guest, thank you for choosing to stay with us and for sharing your kind review. We are thrilled to hear that you found your room to be clean and comfortable during your stay. At our hotel, we strive to provide our guests with a relaxing and memorable experience, and we try to create a comfortable and clean environment for our guests to enjoy. Your feedback is very much appreciated and will be shared with our team to continue our commitment to maintain high standards of cleanliness and comfort. Thank you again for your review. We hope to welcome you back for another enjoyable stay in the future.

Dear Valued Guest, thank you for choosing to stay with us and for sharing your wonderful review. We are delighted to hear that you found our hotel to be clean and that our staff members were friendly and helpful during your stay. At our hotel, we take great pride in providing a clean and welcoming environment for our guests, and we are thrilled that you had a comfortable and enjoyable stay with us. It is always our goal to exceed our guests' expectations, and your compliments are deeply appreciated by our team. Thank you again for your review. We hope to welcome you back soon for another pleasant experience.