If it were possible two award less than one star, this hotel we definitely have earned it. I made the reservation about three months ago, and they billed me for the room in advance. I reserved a non-smoking room with a queen-size bed. I was taking a day trip by the train from Madrid, and was spending the night in Sevilla. After a long train ride from Madrid, I took a taxi to the hotel , checked in, and went to my room. When I walked into the room -it reeked of nicotine and tobacco. I went back downstairs and spoke with the concierge and told him of the problem. He said that all the rooms were non-smoking rooms it, it was not possible there was smoking in a room. I invited him to come up to my room and check it out. He demurred, but spoke with a woman vacuuming in the lobby, and then told me she would bring an air cleaner to my room to clear up the air. I told him I would wait and I took a seat in the lobby. I could not bear the air in my room and was going to wait until it was clear. After about 15 minutes, he came to me and offered another room. Apparently they were not going to clear the air and the original room. I accepted the keys and was up to the new room. It was a small room with a twin size bed, neither what I had reserved nor what I paid for. I went back downstairs and spoke with the concierge again and he argued that I was a single traveler and I had reserved a single room. I showed him on my reservation notification, that it was a room with a queen-size size bed.