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Everything was great. Clean, comfortable, right in town so it was close to everything. Mary was a gracious host. Friendly, pleasant, accommodating and helpful.
Clean, affordable, good location and great service! My only complaint is the bed was firmer than I like, but that’s a matter of preference. Would visit again!
Taylor
Stayed 1 night in Sep 2023
6/10 Okay
Robert, Ottawa
Travelled with partner
2 Sept 2023
Liked: Cleanliness, staff & service
The Inn is old, but clean. Our room had an issue with the heat - we could not turn it down. Otherwise I would have rated it higher. Mary who is the receptionist said she would get it fixed so may no longer be an issue.
The room we stayed in at, had issues with the heating radiator. It would make loud sounds throughout the night even though we turned it OFF. The room was very warm, uncomfortable 😕, we couldn’t sleep at all. We even mrntioned it to the hotel staff after the first night but they couldn’t do anything about it. Sadly, we didn’t enjoy our stay here.
I stayed for ten nights. Perfect location. Central to everything I wanted to do. So I was able to walk to everything. The manager, Mary, was extraordinary. The whole package. Warm friendly knowledgeable and always helpful. I would highly recommend this establishment.
Friendly check in. Room was exceptionally clean. It is an ilder motel and ao is dated. The amenities are few but the cleaniness and friendly staff makes up for that.
We really enjoyed our stay here. Front desk Mary is very pleasant and helpful. We feel so welcomed. The rooms were very clean. And this place is accessible.
Blankets and pillows are old and stinks. Soap dispenser was empty when we checked in. Everything in the room was old and smelly. Office does not open till 10 am. Room was so hot.
Milany
Stayed 2 nights in Aug 2021
Response from Mary on 1 Sept 2021
Dear guest, thank you for bringing this issue to our attention. We pride ourselves in giving the best possible guest experience. I wish you could have told us about this issues while you were still at the hotel. I would have tried to correct it. I'm sorry we fell short in this instance.
8/10 Good
Janet
Travelled with family
29 Aug 2021
Liked: Cleanliness, staff & service, room comfort
Traces of smoking room
Everything was quite fine except that it was once or currently a smoking room, and the scent linger. We hadn't been asked our preference or expected to encounter this smell.
Janet
Stayed 1 night in Aug 2021
Response from Mary on 1 Sept 2021
Hi Janet, thank you so much for bringing this issue to our attention. I do apologize that our maids did not notice the smoking smell in the room. We did not realize that someone had smoked inside our guest rooms. All guests that checks in at the front desk had to sign the no smoking policy because ALL of our rooms are non-smoking. Apparently, someone broke that policy. So sorry for the discomfort.
The staff was terrible, check-in day she was not there for 15 minutes, WiFi doesn’t work, she doesn’t care. Calling to lobby she never picked phone. Further more was the day we got tsunami warning, we went to office ask for helping but nobody there, and ask a staff outside, she was not patient. We were not happy with the service…..
Verified traveller
Stayed 4 nights in Jul 2021
Response from Mary on 2 Aug 2021
Dear guest, we are so sorry that you were not happy with your stay with us. I feel it necessary to address your complaint. First of all, I believed all the staff at Harborview Inn are doing an excellent job, considering we are short staffed. The office is run by one person and I have to tend the needs of all our guest. If I was gone in 15 minutes when you check in, it is because I had to step out of my office to help other customers. Regarding the issues with the WiFi, it was just that one day and we got it working the next day. In regards to that day that we had the tsunami warning. It is a complete lie to say that I didn't help. In fact I was directing guest where to go and helped other guest that don't have vehicles get a ride to the evacuation center. We made sure everyone is out of harms way. A matter of fact, I was the last one that left the property. So we do care for the welfare of all our guest.
Property was conveniently located on Seward Hwy (3rd Ave), a quick drive to Downtown, the Harbor area (restaurants) and just a few miles from the Exit Glacier turnoff. The proprietor was very friendly and welcoming. The property was up-to-date and extremely clean. There is a nice outdoor deck.