Search Chalets in Shanklin

"I had an overall positive experience during my recent two day stay. Check-in was seamless, and Emily was incredibly welcoming and accommodating to my needs, which made a great first impression. The staff throughout my stay were friendly and approachable, and I really appreciated the warm service. The room itself was a nicely refurbished space, comfortable and modern, which added to an enjoyable stay. Unfortunately, there were a couple of housekeeping details that were overlooked. I noticed hair (not mine) across the shower tiles while I was in the shower, which was unpleasant, as well as some splatter marks on the mirror in the living area. I arranged for the room to be cleaned the following day through the app and also mentioned the specific areas needing attention to the receptionist the next morning, who assured me she would inform the cleaner. When I returned later that day, the room had clearly been serviced; however, the same areas had been missed again. Despite this issue not being rectified, my overall experience was still a good one thanks to the lovely staff and the comfort of the refurbished room. With a bit more attention to detail from housekeeping, it would have been excellent."

"Cold rooms staff helpful dinner and breakfast was very poor. Burger was a microwave one and the chicken for starters wasnt what it was meant. Food and drink expensive "

"Clean, warm"

"Very friendly, helpful staff and great amenities "

"Staff lovely. "

"excellent location, clean rooms."

"Our rooms on 7th floor were huge and clean. The staff were very friendly and professional. The bar area is very pleasant. The only real criticism was the bed, which was uncomfortable and extremely hard. Apparently the beds are fairly new! We enjoyed our stay at the Marriott but in all honesty I wouldn’t return because of the uncomfortable bed which has caused me considerable pain. "

"The check in guy remembered me, only stayed once before, that was nice Room clean, beds comfortable, everything you need in the room, a small fridge would be nice"

"Rooms need better soundproofing, the hotel is busy and noisy, which can be heard in the rooms."