Shemall Shopping Center

Great hotel

We had a wonderful stay at this resort and would highly recommend it to anyone looking for a relaxing family getaway. The service was excellent from the moment we arrived, with the staff always being friendly, welcoming, and happy to help with anything we needed. Our room was spotless, comfortable, and well maintained throughout our stay, which made our experience even more enjoyable. The resort has fantastic facilities, especially for families with children. There were plenty of activities and play areas to keep the kids entertained, allowing everyone to have a great time. Overall, the combination of outstanding service, clean and comfortable rooms, warm and attentive staff, and excellent family-friendly facilities made this a memorable stay. We look forward to coming back in the future!

Overall, I left disappointed with my stay. Considering the resort’s reputation and premium price, I expected much higher standards of cleanliness, maintenance, and consistency. We were initially assigned a first-floor room with multiple issues: a strong urine-like odor near the entrance, a foul-smelling shower drain, poor drainage that caused water to spread across the bathroom floor unless the water pressure was kept low, a stained face towel, and an entrance door that did not close properly until repaired after I reported it. The room also appeared more worn and had noticeably fewer bathroom amenities than the third-floor room we were moved to after requesting a change. The new room included items such as a dental kit, shaving kit, bath sponge, slippers, and wearable towels, raising concerns about the inconsistency between rooms. Both rooms had visible stains on the upholstered bed bases. After I reported them, staff cleaned the stains in the third-floor room, and they came off easily. This showed the problem was preventable and reflected inadequate inspection rather than permanent damage. I appreciate that the staff were courteous, responded promptly to my concerns, and offered us a complimentary dinner at one of the à la carte restaurants, which was a thoughtful gesture. However, guests should not have to identify basic housekeeping and maintenance issues at the beginning of their vacation. Better quality control is needed to deliver a consistent five-star experience.