Shenandoah Hotel Guide - Family Friendly Hotels in Shenandoah, Houston

"Staff is horrible out of sync. Maybe they were not ready for springbreak week, but nobody seems to be interested in their jobs. Cleaning staff was great, and poor girls at Joe Merchants were trying to keep head above water level. Everything and everyone deserves 0 for not giving a crap. Including the Land Shark restaurant. Cant managers come and help out? They have weir heirarchy where servers only serves. Food was bismal, but luckily uber eats serves well and cheaply. I'd say resort itself is a solid 4, amenitieities 0-1 stars. Elevetaor is a joke. Never experienced anything like that in my life. I sound like a whining baby, but go stay there few days, and you really wonder why you didnt go to Cancun "

"We had just checked in and there was a small roach in the bathroom. Hallway was filled with smoke. Elevator was filthy with words engraved in the walls in the elevator. Told receptionist he changed our room but when we got to the room there was gnats on the door as well as a stale old smell in the room. Cancelled stay and had to find somewhere else to stay at 1:30 a.m."

"Great "

"1. My toilet would not flush. The staff fixed it but the problem was recurring. 2. It takes a good 5 mins before you get hot water. 3. Most dumbbells are missing. Only 3 left in the set. "

"Average room but still nice"

"Loved the Spanish flare of the place, but greatly in need of updates "

"This is the second time we stay here due to it being conveniently located next to the airport. This time we asked for towels they never brought them up next day same thing didn't ever bring the towels until the 3rd time we called. We stayed 2 nights and they never cleaned our room. The continental breakfast was pretty bad as well. "

"Outstandingness: 3 minute subway ride to and from terminals. Check in was very understaffed and took too long. Staff was efficient though. Fairly dated hotel and small sundries shop which was not useful due to the long line to check in. Expensive due to location but worth it for convenience."

"Room was clean Didn’t visit other areas "