Shenandoah Hotel Guide - Pet Friendly Hotels in Shenandoah, Houston

"Staff is horrible out of sync. Maybe they were not ready for springbreak week, but nobody seems to be interested in their jobs. Cleaning staff was great, and poor girls at Joe Merchants were trying to keep head above water level. Everything and everyone deserves 0 for not giving a crap. Including the Land Shark restaurant. Cant managers come and help out? They have weir heirarchy where servers only serves. Food was bismal, but luckily uber eats serves well and cheaply. I'd say resort itself is a solid 4, amenitieities 0-1 stars. Elevetaor is a joke. Never experienced anything like that in my life. I sound like a whining baby, but go stay there few days, and you really wonder why you didnt go to Cancun "

"We had just checked in and there was a small roach in the bathroom. Hallway was filled with smoke. Elevator was filthy with words engraved in the walls in the elevator. Told receptionist he changed our room but when we got to the room there was gnats on the door as well as a stale old smell in the room. Cancelled stay and had to find somewhere else to stay at 1:30 a.m."

"1. My toilet would not flush. The staff fixed it but the problem was recurring. 2. It takes a good 5 mins before you get hot water. 3. Most dumbbells are missing. Only 3 left in the set. "

"Room was clean Didn’t visit other areas "

"I love the fact that they had daily cleaning staff, hot breakfast, a pool, several dolly's, and an easier check in and out. The staff was friendly professional, helpful, and nice."

"Room was roomy & clean. Staff was outstanding - very friendly & accommodating. Only complaint - no ice machines. There was a refrigerator in our suite, but it did not have an ice maker & there are no ice machines/buckets to go get ice. Front desk clerk took me to the dining area kitchen to fill up my water bottle with ice, so that was appreciated!"