Shima Holidays

I like the train shuttle and staff greeting

Had a pleasant stay. Staffs were friendly. Only downside was the bathroom as it is open concept, if only there's a heater to warm the shower room before use (floor tiles were too cold even for adults) and when travelling with a young child, their comfort is very important. The view was amazing.

Wow, we just finished an unbelievable stay at this wonderful brand new hotel. The building and accommodations were stunningly beautiful. Artistic grandeur at every turn. Wonderful views of Nagoya Castle and their own private Japanese garden. An extraordinary swimming pool, onsen, and sauna with full cedar logs. What was even more impressive was the generous and dedicated staff. They pampered us, treated us exceptionally at every opportunity. They all made us feel like special guests. We met the manager of the hotel, the manager of the restaurants on site, along with pleasant introductions to dozens of attentive hotel employees. We never have had such a wonderful experience from top to bottom. Nagoya was an unplanned stop during our Japan vacation and now we are already trying to see when we can get back to Japan and specifically Espacio Nagoya Castle since we can't stop thinking about what a great time we had there.

Relatively new hotel with nice facilities and close to Nagoya station. I would give it 5-star rating except we were not allowed to check in early by only 30 minutes (1:30pm instead of 2pm) even though the room was available. The front desk is not very friendly when asked about body lotion etc. (there are none). We requested a quiet room at booking but were disappointed that we still had to discuss it with the front desk when check-in and ended up being given a room facing a busy road (and the shrine). The laundry facility is available on multiple floors and the machines were quite new including washing/dryer combo machines. Walking distance (less than 10 min) to the station where there are lots of dining options. The breakfast buffet was excellent with many Japanese and Thai/Vietnamese dishes.

Room is gorgeous, thank you