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"Room a little dated. Onsen was great. The lounge time was a great bonus. The buffet breakfast spread was good but lacked good quality."

"Amazing personal service from start to finish. Christo and his front of house staff are accommodating of all requests. We were kindly picked up at Kurahemei station. Shuttled to our ski areas or the 7/11 for snacks or the Nihonte restaurant. We were even assisted with our transfer to our next destination Shiga Kogen with our own tour guide the delightful Luna. Our room was lovely with a magnificent view of Lake Noriji. The temperature of the room was always perfect, not sure how this was managed."

"Clean room, "

"Great selection of toiletries, free Japanese breakfast in the morning was excellent. Room had everything we needed, thoughtful touches including fabric deodorizer, usb port, flashlight, door stopper, and reading light."

"Staff were all fantastic and understanding. The on site onsen is one of the best way to unwind after a full day on the mountain. "

"The staff helped us during every step of our stay. Amazing outdoor onsen. Particularly loved the breakfast which offers Japanese cuisine as well as the more typical continental options. Very spacious rooms. Also worth mentioning the hotel is right outside Nagano station as well as several great restaurants, which we found quite practical."

"The room was comfortable. They even had a choice of pillows. The breakfast (Japanese and Western choices) was EXCELLENT, featuring regional specialties in a tatami dining room with a city view. The location was convenient, near the train station, with many nearby dining and shoppping options. We would definitely stay there again when in Nagano. "

"Room was clean and with great amenities. Super friendly staff. Hotel is in a fantastic location. "

"Cozy ryokan in a nice area. The lady in charge was very friendly and welcoming. "