Phu Quoc Hotel Guide - Shophouse Grand World hotels in Phu Quoc, Vietnam.

"We traveled with four kids from ages 8 to 17 and had a blast! Something for everyone and it’s easy to get around the area either by walking on the beach or catching a ride via Vinpearl. Had the most relaxing massage and facial while here too! Would definitely come back."

"Average"

"I had an accident and twisted my ankle, but Huyền Bella went above and beyond to make sure I was comfortable and well taken care of. They provided a wheelchair and crutches, and even brought breakfast to my room. I’m very satisfied with their service."

"Lots of places nearby for food and massage. There is a laser show at night"

"If you are planning to go to Grand world vinwonders or the Safari. This a great option. Shuttle service from the airport was eay and convenient and getting to all these e places are super convenient as well due to the free shuttle service "

"I paid a premium for a beach-view room but was assigned a pool-view one instead. When I raised the issue, staff dismissed it, noting only a partial beach glimpse was visible by leaning over—far short of expectations.Upon check-in, the air conditioning was non-functional. Curtains didn’t work, scale was non functional. Had to call numerous time to get one thing complete.Pool staff displayed consistent rudeness, appearing disengaged and jaded. Customer service overall was underwhelming, with restrictive policies on pool towels and buffet was below average. The complimentary shuttle operated without organization, resulting in chaotic conditions unsuitable for families with young children—we ceased using it immediately. Entertainment continued until 10 p.m. right front of pool, so couldn’t get the kids to bed early.These issues collectively undermined our stay and raise concerns about leadership and operational standards. Grandworld is a big fail with low quality foods and predatory price gouging. Pay for 5 star and get 2 star treatment. It’s one and done for us."

"By the look of the exterior and lobby of the hotel, it is a five star worthy resort. The room itself is not as luxurious. The room furnitures show signs of wear & tear. The bed is one of hardest bed, and it hurts my back. The shower drain is also cloggng, and it drains slowly. There are no hair conditioner nor body lotion. The pool is nice, not too busy and not much chemicals in the water. We have free breakfast and bottle water. The only dinning room is huge, with two service buffet areas. The food is above average. Vinholiday provided us free unlimited Vinbus. Free shuttle from airport to hotel and back. Free bus to night market and shopping. We enjoyed the bus rides. We even used it to Sunset town (half way). We also enjoyed the discounted tickets to VinSafari and VinWonder. The free shuttle runs every half hour. We had to fight our way on the last bus after VinWonder water show. Human sardines on the last bus back to the hotel. We also like the beach and the Grand World area. We enjoyed the hotel and breakfast. "

"Staff was courteous. No fridge, pay per view tv only. Bathroom was out in the hall. A kettle, no coffee or cups? Paid for two nights, stayed for one."

"This is a lovely resort with a nice swimming pool and a beautiful beach. We stayed in a two-bed room, which was spacious and well furnished. The balcony chairs were very comfortable and made the sea view even more enjoyable. Breakfast was good, and the dining area offered plenty of seating options. The staff were friendly and helpful throughout our stay. The only issue that affected our comfort was the air conditioning in the room — even on the lowest fan setting, the airflow was still too strong and couldn’t be adjusted to a gentler level. Thanks for everyone’s hard work!"