Shops at Caguas

good room water bottles provided

This hotel is horrible nice aesthetic but the service is terrible. We booked this hotel and wasn’t aware that they were having problems with the generator. Hotel didn’t send us a notice or a email regarding the issues they were having with the building we found out from other residents that this has been an occurring issue for 3 days prior to our arrival. When we arrived we were told about this issue and was also told that the problem will be solved and we can still be able to access our room and they still took a deposit from us which is unacceptable because they had to evacuate the building within minutes of them just taking a deposit from us because we then had to wait for the deposit to refund back to our card which will take days. They also didn’t provide us any resolution and told us to contact Expedia.

The place was clean and well maintained. Property owner accompanied me and we were very grateful. The pool was clean and maintained by the staff periodically, definitely would stay there again, especially that the beach and park is a 1 min walk and quiet area.