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Reviews of Home2 Suites by Hilton Shreveport

3 out of 5
Home2 Suites by Hilton Shreveport
6650 Eastbank Drive, Shreveport, LA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 420 out of 551 reviews" "
Rating 8 - Good. 82 out of 551 reviews" "
Rating 6 - Okay. 26 out of 551 reviews" "
Rating 4 - Poor. 10 out of 551 reviews" "
Rating 2 - Terrible. 13 out of 551 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is terrible
Stayed 2 nights in May 2024
Response from Shontel - Front Office Manager on 12 May 2024
Thank you for taking the time to leave us a review. We appreciate your feedback. And please accept our deepest apology for the breakfast not being to your liking. Again, we appreciate you choosing us for you stay and we can't wait to welcome you home again!

10/10 Excellent

RICHARD B

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed there 6 times in last four years and have enjoyed
Stayed 2 nights in May 2024
Response from Home2 Suites Management Team on 8 May 2024
We are thrilled that you enjoy staying with us! We greatly appreciate your loyalty to us and we look forward to your next stay!

10/10 Excellent

RICHARD B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our fifth time staying there and we live it
Stayed 6 nights in Apr 2024
Response from mel on 3 May 2024
thank you for the review, hoe to see you soon

4/10 Poor

Alicia

Travelled with partner
Disliked: Cleanliness, staff & service
We arrived late on 4/26 at 9pm, and when we asked for a late checkout, we were told they were full and could not accommodate us. We liked that the property was quiet and the the room was spacious. Surface areas didn't look wiped down, and there was leftover, moldy cheese and olives in the fridge. The next morning, when my husband tried to shower, the water would not drain, and he could not finish showering. I called down, asking for assistance. After 45 min of trying, it was concluded that maintenance was unable to rectify the issue. My husband and I asked multiple people for a solution (perhaps, a shower in another room) and a late check out, and no one seemed to have the authority to make a decision to help us. We had friends staying in another room who allowed me to shower in their room. As we were leaving and walking through the lobby, we were approached by a woman who apologized for the inconvenience. She followed us out to our car and offered a $25 gift card, saying they couldn't give us a refund because the manager was on onsite and needed to come "investigate."
Stayed 1 night in Apr 2024
Response from Jason- Assistant General manager on 28 Apr 2024
I do apologize for the issues you experienced during your stay with us at Home2Suites I was informed of the shower not draining properly and I did authorize a late check out and gift card for you and your husband. It is also my understanding our maintenance got to work on your shower within a matter of minutes and had the issue resolved less than 1 hour after you reported it.We rely on our guest to inform us of the good as well as the bad experiences. If we don't know what we are doing wrong, we cannot fix them. The same for the things we are doing right for us to continue to grow in a positive way. Our housekeeping team does intensive cleaning with strict supervision as well as our preventative maintenance is very thorough. I am very surprised to hear there was left over food in your refrigerator I guarantee this will be addressed with my staff. I hope you choose to enrol as a Hilton Honors member giving us another opportunity.to have you as a guest.

6/10 Okay

Dean

Stayed 4 nights in Apr 2024
Response from Front Desk Agent on 27 Apr 2024
Thank you for taking the time to leave a review. We appreciate your feedback. We can't wait to welcome you home again!

8/10 Good

debbie a

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water at 8:30 at night
Stayed 1 night in Apr 2024
Response from Home2 Suites Management Team on 15 Apr 2024
Thank you for taking the time to leave a review. We take all issues seriously. We have brand new hot water boilers in the hotel and this is the first issue we had. We appreciate you bringing this to our attention and we have remedied the issue so future will not have to worry about this.

10/10 Excellent

LaKesha Elaine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and clean!
Stayed 1 night in Mar 2024
Response from Hannah Terry - General Manager on 3 Apr 2024
Thank you for taking the time to leave us a great review! We can't wait to welcome you home again!

10/10 Excellent

Augusta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my experience there..
Stayed 1 night in Mar 2024
Response from Hannah Terry - General Manager on 3 Apr 2024
Thank you for taking the time to leave us a great review! We can't wait to welcome you home again!

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous new building, very clean nice amenities. Huge rooms, very impressed!
Stayed 1 night in Mar 2024
Response from Jason- Assistant General manager on 30 Mar 2024
Thank you for choosing Home2!We are so glad you enjoyed your stay with us!

10/10 Excellent

Craig, Covington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Front Desk on 25 Mar 2024
Thank you for taking the time to leave us a review. We appreciate your feedback. And we can't wait to welcome you home again!

10/10 Excellent

RICHARD B

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Did not like the loud music playing outside patio, by front door, don’t think all night music is necessary!!!!! Think next time I will ask for fourth floor backside
Stayed 5 nights in Mar 2024
Response from Front Desk on 21 Mar 2024
Thank you for taking the time to leave us a review. We appreciate your feedback. Please accept our apologies for the loud music and for future stays please let us know so that we can turn it down or off for you. We can't wait to welcome you home again!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Mar 2024
Response from Front Desk-Shontel on 10 Mar 2024
Thank you for taking the time to leave us a great review. We are so happy that you enjoyed your stay. We can't wait to welcome you home again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is right there that you need
Stayed 2 nights in Feb 2024
Response from Front Desk-Shontel on 10 Mar 2024
Thank you for taking the time to leave us a review. We appreciate your feedback.

10/10 Excellent

Magdalena

Liked: Cleanliness, amenities
Amazing, clean and highly upgrqded property
Stayed 1 night in Feb 2024
Response from Front Desk-Shontel on 10 Mar 2024
Thank you for taking the time to leave us a great review. We appreciate your feedback. We are so happy that you enjoyed the cleanliness of our rooms. We can't wait to welcome you home again!

8/10 Good

DEBBIE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay !
Stayed 5 nights in Feb 2024
Response from Front Desk-Shontel on 10 Mar 2024
Thank you for taking the time to leave us a review. We appreciate your feedback. We can't wait to welcome you home again!

10/10 Excellent

Glenda

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice big room with a sitting area.
Stayed 1 night in Feb 2024
Response from Front Desk-Shontel on 10 Mar 2024
Thank you for taking the time to leave us a great review. We appreciate your feedback. We are so happy that you enjoyed our wonderful rooms. We can't wait to welcome you home again!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They yelp reviews were so bad about bed bugs in the Shreveport area that we canceled our trip to 3 days instead of 5. We sprayed our rooms prior to unpacking. There was a mattress in 408 that had yellow rings and hair under the head of the bed. The staff was very professional and helpful. The lady in charge of the am breakfast was engaging and very helpful , she was bald and so animated . Please give her her kudos.
Stayed 2 nights in Feb 2024
Response from Front Desk-Shontel on 10 Mar 2024
Thank you for leaving a review about your recent stay at our hotel. And we would like to apologize for the cleanliness of one of our rooms. We are so happy that our team was prompt in assisting you with your request. Please come see us again if ever in the area!

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great. The breakfast & coffee was bland and cold, but otherwise fine.
Stayed 2 nights in Jan 2024
Response from Front Desk-Shontel on 10 Mar 2024
Thank you for taking the time to leave us a review. We appreciate your feedback. And we apologize for the inconvenience in our breakfast area.

10/10 Excellent

Remy

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Front Desk-Shontel on 10 Mar 2024
Thank you for taking the time to leave us a review. We appreciate your feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hannah Terry ● General Manager on 19 Jan 2024
Thank you for taking the time to leave us a 10 out of 10 review. We are so happy that you enjoyed your stay, and we can't wait to welcome you home again.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hannah Terry | General Manager on 11 Jan 2024
Thank you for taking the time to leave us a review. We can't wait to welcome you home again!

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hannah Terry | General Manager on 11 Jan 2024
Thank you for taking the time to leave us a review. We can't wait to welcome you home again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hannah Terry | General Manager on 11 Jan 2024
Thank you for taking the time to leave us a review. We can't wait to welcome you home again!

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel, friendly staff, great breakfast
Stayed 3 nights in Dec 2023
Response from Hannah Terry ● General Manager on 6 Jan 2024
Thank you for taking the time to leave us a great review. We are so happy that you enjoyed your stay. Please come back and see us forever in the area.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, the workers were friendly and efficient. Room was clean and nice
Stayed 1 night in Dec 2023
Response from Hannah Terry ● General Manager on 6 Jan 2024
Thank you for taking the time to leave us a great review. We are so happy that you enjoyed your stay. Please come back and see us forever in the area.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was convenient to where we needed to be.
Stayed 1 night in Dec 2023
Response from Hannah Milazzo-Terry | General Manager on 1 Jan 2024
Thank you for leaving us a great review. We can't wait to welcome you home again!

8/10 Good

Bryan

Stayed 1 night in Dec 2023
Response from Hannah Terry ○ Assistant General Manager on 24 Dec 2023
Thank you for taking the time to leave us a review. We can't wait to welcome you home again!

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Get Away - 5 Star Experience
I didn’t know what to expect but Everything was Excellent. 5 Star Experience
Stayed 1 night in Dec 2023
Response from Hannah Terry • Assistant General Manager on 24 Dec 2023
Thank you for taking the time to leave us a review. We can't wait to welcome you home again!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hannah Terry ◇ Assistant General Manager on 24 Dec 2023
Thank you for taking the time to leave us a review. We can't wait to welcome you home again!

8/10 Good

Craig, Covington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Hannah Terry ● Assistant General Manager on 24 Dec 2023
Thank you for taking the time to leave us a review. We can't wait to welcome you home again!

10/10 Excellent

Kenisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hannah Terry ●Assistant General Manager on 24 Dec 2023
Thank you for taking the time to leave us a review. We can't wait to welcome you home again!

10/10 Excellent

Shelan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.
Fast, easy check-in. Quiet location. Preferred hotel chain and will book again when visiting.
Stayed 1 night in Dec 2023
Response from Hannah Milazzo | Assistant General Manager on 7 Dec 2023
Thank you for taking the time to leave us a great review. We can't wait to welcome you home again!

10/10 Excellent

Shadawn

Stayed 2 nights in Dec 2023
Response from Hannah Terry ○ Assistant General Manager on 24 Dec 2023
Thank you for taking the time to leave us a review. We can't wait to welcome you home again!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how to staff was welconing to not only ke, but to my dogs as well. They made us feel safe and secure while traveling.
Stayed 1 night in Dec 2023
Response from Hannah Milazzo | Assistant General Manager on 7 Dec 2023
Thank you for taking the time to leave us a great review. We can't wait to welcome you home again!

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hannah Milazzo | Assistant General Manager on 7 Dec 2023
Thank you for taking the time to leave us a great review. We can't wait to welcome you home again!

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Very comfortable, clean, well located and great amenities! Professional staff! Would definitely recommend!
Stayed 1 night in Dec 2023
Response from Hannah Milazzo | Assistant General Manager on 7 Dec 2023
Thank you for taking the time to leave us a great review. We can't wait to welcome you home again!

10/10 Excellent

Marguerite

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk-Shontel on 10 Mar 2024
Thank you for taking the time to leave us a great review. We appreciate your feedback. We can't wait to welcome you home again!

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanest hotel in town.
Stayed 2 nights in Nov 2023
Response from Hannah Terry | Assistant General Manager on 30 Nov 2023
Thank you for leaving us a great review. We appreciate your feedback and can't wait to welcome you home again!

8/10 Good

Clarence

Liked: Cleanliness, property conditions & facilities, room comfort
Expensive but great shopping nearby
The hotel was nice and well maintained. But for the price it was a little disappointing. It was very clean. The breakfast menu was good as was the food. The customer service was somewhat lacking. I didn’t feel welcome or appreciated. The address wouldn’t come up on my GPS or Goggle Maps but it was accessible on the Hotel.com App.
Stayed 2 nights in Nov 2023
Response from Hannah Terry | Assistant General Manager on 30 Nov 2023
Thank you for taking the time to leave us a review. We appreciate your feedback. Please accept our apologies for the disappointments you had. We are always looking for ways to improve our guest satisfaction. Safe travels!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hannah Milazzo | Assistant General Manager on 15 Nov 2023
Thank you for taking the time to leave us a great review. We are happy that you enjoyed your stay. We can't wait to welcome you home again!

10/10 Excellent

Ramona

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 1 night in Oct 2023
Response from Hannah Milazzo | Assistant General Manager on 15 Nov 2023
Thank you for taking the time to leave us a great review. We are happy that you enjoyed your stay. We can't wait to welcome you home again!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was in on business. No fault of the staff but the system was semi-down when I checked in. They gave me keys and got me into a room. I went upstairs and down the hall; key didn't work. Downstairs, they finalized the key again. I went up, tried the room and it didn't work. Went back down and get my key again, worked this time. I know that was a bit to read, imagine going up to your room with luggage in tow after a 3.5 hour drive after a 4 hour flight, then having to get a key 3 times to get in the room. Tuesday, my key (all keys apparently) stopped working. Sort your software. Your team was wonderful to deal with.
Stayed 2 nights in Oct 2023
Response from Hannah Terry ● Assistant General Manager on 30 Oct 2023
Thank you for taking the time to leave us to review. Please accept our apologies for the key issue that you encountered during your stay. We hope that you will come visit us next time that you were in the area!

10/10 Excellent

Catherine Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has everything you need!
Excellent hotel! Big room with refrigerator, dish washer and all necessary plates, utensils, etc for a long stay. Excellent breakfast!! Nice work out facility. Also has laundry available. Great choice for anyone. Thank you
Stayed 4 nights in Oct 2023
Response from Hannah Milazzo-Terry | Assistant General Manager on 27 Oct 2023
Thank you for taking the time to leave us a great review. We are happy to hear you enjoyed your stay. We can't wait to welcome you home again!

10/10 Excellent

monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was greatly surprised. Nice and clean. Breakfast was more that I expected. I will use it again.
Stayed 1 night in Oct 2023
Response from Hannah Terry ● Assistant General Manager on 22 Oct 2023
Thank you for leaving us a 5 out of 5 review. We are so happy to hear that you enjoyed your stay. We can't wait to welcome you home again!

2/10 Terrible

Dalia

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room with dirty, there was dried pee on the toilet. We were not informed at check in that there would not be hot water the next day from 9am-2pm. We found the notice taped to the door when we got to the room. We booked this hotel for it's proximity to the Brookshire Grocery Arena for the Heroes Run. It was very inconvenient to not be able to take a hot shower after running a race this morning, before driving 4 hours back home. We ended up just changing clothes after the race. Also, i know the notice said no hot water today 10/21 from 9am-2pm, but there wasn't even hot water before that, it was "warm" at best. The air conditioning also really didn’t start working until the early hours of the morning, and it was very noisy. We usually book with Hilton, but after this experience...it's highly unlikely to happen again. We definitely won't be coming back to this place for next years Heroes Run.
Stayed 1 night in Oct 2023
Response from Hannah Milazzo | Assistant General Manager on 21 Oct 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. We sincerely appreciate your feedback and we're very sorry you were unhappy with the water temperature. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in Oct 2023
Response from Hannah Terry ▪︎ Assistant General Manager on 17 Oct 2023
Thank you for leaving us a 5 at a 5 review. We can't wait to welcome you home again.

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hannah Milazzo ▪︎ Assistant General Manager on 17 Oct 2023
Thank you for leaving us a 10 out of 10 review. We can't wait to welcome you home next time.

10/10 Excellent

Christa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Sep 2023
Response from Hannah Milazzo ● Assistant General Manager on 1 Oct 2023
Thank you for the 5/5 review. We can't wait to walk on you home next time!

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hannah Milazzo ● Assistant General Manager on 1 Oct 2023
Thank you for the 10/10 review. We can't wait to see you next time!

10/10 Excellent

David

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a good location near plenty of restaurants. Area is safe and I could walk my dog easily.
Stayed 1 night in Sep 2023
Response from Hannah Milazzo ● Assistant General Manager on 30 Sept 2023
Thank you for the great review. Please come back and see us again!