Lobby

Reviews of La Quinta Inn & Suites by Wyndham Shreveport Airport

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 616 out of 1024 reviews" "
Rating 8 - Good. 250 out of 1024 reviews" "
Rating 6 - Okay. 78 out of 1024 reviews" "
Rating 4 - Poor. 37 out of 1024 reviews" "
Rating 2 - Terrible. 43 out of 1024 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Tami

Stayed 1 night in Apr 2024
Response from Heather on 13 May 2024
Thank you for your review. We hope that you enjoyed your stay with us.

4/10 Poor

Lisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Location was good, bed was comfortable. Our bathroom wasn’t cleaned. Toilet seat had pee on it, shower floor was black from dirty feet, Shampoo, conditioner, body wash bottles were all empty, floor was sticky. Breakfast was limited in options. Nightly rate was way too high for the quality of the hotel.
Stayed 1 night in May 2024
Response from Timme, Front Desk on 10 May 2024
We apologize for the inconvenience caused by the issues in the room. There was an attendant at the front desk 24hrs who would have gladly moved you to another room. This will be taken up with the staff and corrected. Thank you for you feedback, it is greatly appreciated. Once again we apologize and look forward to seeing you in the future.

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Return to here on the way back home.
Stayed 1 night in May 2024
Response from HEATHER on 7 May 2024
Thank you for your review. We cant wait to see on the way back. We are so glade that you enjoyed your stay with us.

8/10 Good

Curtis

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Love a clean room when you been on the road all day. Everything was great.
Stayed 1 night in May 2024
Response from HEATHER on 7 May 2024
Thank you for your response. We are so happy to hear that you enjoyed your stay with us. Please let us know if you have any questions or concerns.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was very nice! I was disappointed not to have queen beds. Full size beds for a family of 4 is not really conducive especially with older kids. Everything was updated except the tub. All in all, the room was spacious and we felt safe. Thank you. I would definitely recommend this facility to other people.
Stayed 1 night in May 2024
Response from Heather on 5 May 2024
We thank you for your review and do apologize for the inconvenience of the beds not being queens. For any questions or concerns please contact the hotel directly.

8/10 Good

Elizabeth, San Clemente

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport and affordable as well. It made a great last night for a Louisiana road trip.
Stayed 1 night in May 2024
Response from Heather on 6 May 2024
Thank you for you're review. We are so happy that you enjoyed your stay with us. For any questions, please contact the hotel directly.

10/10 Excellent

Coetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best front desk staff ever!!!
Stayed 1 night in May 2024
Response from Heather on 5 May 2024
Thank you very much for your response.

10/10 Excellent

Alyssa, Burneyville

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and our room was very clean.
Stayed 1 night in May 2024
Response from Heather on 5 May 2024
Thank you for your response. We love to here that you had a great experience.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Heather on 2 May 2024
Thank you for you're review

10/10 Excellent

Quandre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to say!!!
Stayed 1 night in Apr 2024
Response from Heather on 1 May 2024
Thank you for your review. We look forward to seeing you again.

10/10 Excellent

Antwon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Timme, Front Desk Staff on 30 Apr 2024
Thank you! We are glad you enjoyed your stay.

6/10 Okay

Tony, Arlington

No handicap first rooms and dogs running around unleash. Should have area handicap on the first floor and dogs separated also on the first floor
Stayed 2 nights in Apr 2024
Response from Heather on 29 Apr 2024
Thank you for you review. We do apologize for the inconvenience. If you have any questions, please feel to call the hotel directly.

6/10 Okay

PATRICIA, Houston

Travelled with family
Liked: Cleanliness, staff & service
The hotel facilities are nice, the front desk staff was good. Shannon at the front desk provides great customer service. The problem we had was the hotel lost power to some parts of the hotel due to a storm and transformer malfunction. This cause a huge inconvenience for me having to use stairs with my limited walking ability, no hot water for a shower and no heat to warm up from the cold front that happened. This may be my last time booking with Wyndham hotels due to having problems at another location in this area just a few weeks apart. My suggestion is the property need a generator that will run the whole property.
Stayed 2 nights in Apr 2024
Response from Heather on 23 Apr 2024
Thank you for your feedback. Unfortunately, we did experience some bad weather. Any other concerns please reach out to us at the hotel.

4/10 Poor

donald R

Power was off at property and heat and air. At times. Staff doing their best to manage the power outage.
Stayed 1 night in Apr 2024
Response from Heather on 22 Apr 2024
Dear Donald, Thank you for your recent stay. We apologize for the inconvenience the area power outage caused. We had limited power supply until the power the city was able to make the repairs. We value your feedback and hope that you will consider us again in the future.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and welcoming. I was so pleased with the rest I got there.
Stayed 1 night in Apr 2024
Response from Heather on 17 Apr 2024
Thank you for sharing your reviews. We look forward to seeing you on your next stay.

8/10 Good

John

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
Very pleasant stay. Staff was friendly. Rooms were clean and comfortable. Loved the recliner. Breakfast was nice.
Stayed 1 night in Apr 2024
Response from Heather on 17 Apr 2024
Thank you for sharing your reviews. If you have any more concerns, please contact the hotel. We look forward to seeing you on your next stay.

6/10 Okay

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
The ac unit was very loud. There a vent in the bathroom that could wake the dead.
Stayed 2 nights in Apr 2024
Response from Timme, Front Desk Staff on 14 Apr 2024
Thank you so kindly for your review of your stay with us. We are very sorry for any inconvenience that you may have experienced. We will have that issue looked into and look forward to seeing you again.

2/10 Terrible

Salmon

Stayed 1 night in Apr 2024
Response from Heather on 2 May 2024
Dear SalmonWe regret to hear that your stay on April 10th was not as you expected. We would love to get your feedback about what happened during your stay. Should you wish to share your concerns with us please call the hotel and ask to speak to the general manager.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Heather on 11 Apr 2024
Thank you for sharing your review. If you have any questions or concerns please contact the hotel directly.

10/10 Excellent

Kelly

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very informative and friendly!
Stayed 1 night in Apr 2024
Response from Heather on 10 Apr 2024
Thank you for sharing your review. If you have any questions or concerns please contact the hotel directly.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Heather on 9 Apr 2024
Dear KimberlyThank you for the 5-star review! We're happy to hear that you enjoyed your stay with us.

2/10 Terrible

Shantia

Stayed 1 night in Mar 2024
Response from Heather on 25 Apr 2024
We regret to hear that your stay did not live up to your expectations. Should you wish to further discuss your concerns, please feel free to reach out to us directly at the hotel.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Parking was an issue. Had to park off property due to being full. Lots of trucks and people living in their vehicle on street where we had to park. No issues with hotel itself
Stayed 1 night in Apr 2024
Response from Heather on 3 Apr 2024
Thank you for staying with us. We look forward to seeing you again. We appreciate your feedback, the side street belong to the city.

10/10 Excellent

Mekayla

Stayed 1 night in Mar 2024
Response from Heather on 18 Apr 2024
Dear Mekayla, Thank you for the 5-star review! We're happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future.

6/10 Okay

Diana

Stayed 1 night in Mar 2024
Response from Heather on 18 Apr 2024
Dear Diana, Thank you for your recent stay. We value your feedback and hope that you will consider us again in the future.

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff. Clean, quiet hotel close to the airport, but far enough away from Hollywood Ave to feel safe. Check in and check out is quick and painless, and the rates are good.
Stayed 3 nights in Mar 2024
Response from Heather on 28 Mar 2024
Thank you for sharing your kind words. Please come back to stay with us your next visit.

4/10 Poor

Wendi

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Heather on 27 Mar 2024
Dear WendiWe regret to hear that your stay did not live up to your expectations. Our goal is to provide a great experience and it looks like we fell short of our goal. We value your feedback and will work hard to improve our services.

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent
Stayed 2 nights in Mar 2024
Response from Heather on 18 Mar 2024
Dear BryanThank you for the 5-star review! We're thrilled to hear that you enjoyed your stay with us.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Heather on 14 Mar 2024
Dear StevenThank you for the 5-star review! We're thrilled to hear that you enjoyed your stay with us. We look forward to seeing you again in the future.

10/10 Excellent

SUSAN

Travelled with pets, Travelled with partner
VERY clean & spacious room! Away from downtown casinos & felt much more private.
Stayed 1 night in Mar 2024
Response from Heather on 4 Mar 2024
Dear Susan, Thank you for the wonderful review! We're so happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future.

6/10 Okay

PAULA

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The bathroom need to be upgraded. Mildew around tub had been painted over. Shower handle had mold & mildew. Tub had been painted over mildew spots. Refrigerator made noise all night
Stayed 1 night in Mar 2024
Response from Heather on 4 Mar 2024
Dear PaulaThank you for your recent stay with us. We're sorry to hear of any issues that you experienced. Our maintenance team has been informed and we're working to make the necessary repairs We truly appreciate your feedback and hope that you will consider us again in the future.

10/10 Excellent

Rick

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Staff was very helpful and supportive!
Stayed 1 night in Feb 2024
Response from Heather on 4 Mar 2024
Dear Rick Thank you for the 5-star review! Our team works hard to provide great service to our guests. I know my team will be thrilled to see your review. Thank you for being our guest and we look forward to seeing you again.

10/10 Excellent

Joey

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Dec 2023
Response from Heather on 27 Feb 2024
Dear Joey, Thank you for the 5-star review! We're happy to hear that you had a great experience with us.

10/10 Excellent

Jonathan

Stayed 1 night in Feb 2024
Response from Heather on 27 Mar 2024
Dear Jonathan, Thank you for the 5-star review! We're happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future.

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very kind and helpful. Room was clean and tidy.
Stayed 1 night in Feb 2024
Response from Heather on 26 Feb 2024
Dear DiannaThank you for the 5-star review! Our team works hard to provide and friendly and clean environment for our guests. I know they will be thrilled to hear that you enjoyed your stay. We look forward to seeing you again in the future.

8/10 Good

Lakeedia

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
Nice stay. Rooms could use a deep cleaning. Had trouble with my key cards which was inconvenient but overall the stay was decent
Stayed 4 nights in Feb 2024
Response from Heather on 26 Feb 2024
Dear LakeediaThank you for your recent stay. I'm sorry to hear that there was trouble with your room keys. I can totally understand how frustrating that can be. We value your opinion and are glad to hear that overall, you enjoyed your stay. Thank you for being our guest and we hope that you will think of us again in the future.

10/10 Excellent

Christopher

Stayed 1 night in Feb 2024
Response from Heather on 15 Feb 2024
Dear ChristopherThank you for the wonderful rating! We're happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future.

6/10 Okay

Lori

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not so clean
Over night stay. Could be cleaner. Was a roach on the wall in our room.
Stayed 1 night in Feb 2024
Response from Heather on 14 Feb 2024
Dear Lori,We regret to hear of any issues that you experienced during your stay. We value your feedback and will work hard to make the necessary corrections. We hope that you will consider us again in the future.

10/10 Excellent

Todd

Stayed 1 night in Feb 2024
Response from Heather on 27 Mar 2024
Dear Todd, Thank you for the 5-star review! We look forward to seeing you again in the future.

8/10 Good

Erica

Stayed 1 night in Feb 2024
Response from Heather on 14 Feb 2024
Dear EricaThank you for your recent stay. We hope to see you again soon.

10/10 Excellent

Carlette

Stayed 2 nights in Feb 2024
Response from Heather on 14 Feb 2024
Dear CarletteThank you for the wonderful rating! We're happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future.

2/10 Terrible

Dasjuan

Stayed 1 night in Feb 2024
Response from Heather on 27 Mar 2024
Dear Dasjuan,We sorry to hear of any issues you experienced with your reservation. I see that your reservation was cancelled for this night. We would love to know what happened so that we can make improvements on our end. Should you wish to share your concerns, please contact the hotel directly to speak with a manager.

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed 1 night traveling through. Good location and place was clean. Water pressure was low and a little rooms are a little dated but had a good stay.
Stayed 1 night in Feb 2024
Response from Heather on 6 Feb 2024
Dear Joe, Thank you for your recent stay. We value your feedback and are happy to hear that overall, you enjoyed your stay. We're sorry for any water pressure issues, our maintenance team will look into that right away. Thank you for choosing La Quinta and we hope you will choose us again in the future.

4/10 Poor

Monisha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Heather on 6 Feb 2024
Dear Monisha, We regret to hear that your stay with us was not as you expected. We value your feedback and hope that you will consider us again in the future.

10/10 Excellent

A W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Heather on 6 Feb 2024
Thank you for the wonderful rating!

10/10 Excellent

Cheri

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heather on 31 Jan 2024
Dear Cheri Thank you for the 5-star review! We're happy to hear that you enjoyed your stay with us.

8/10 Good

DONNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great front desk personnel!
Stayed 1 night in Jan 2024
Response from Heather on 31 Jan 2024
Dear Donna, Thank you for the kind words for our front desk team. I know they will be thrilled to hear you were impressed with their service. We look forward to seeing you again in the future.

6/10 Okay

Robert

Travelled with family
Room was ok but breakfast was not good! Eggs were dry, the sausage links were rock hard.
Stayed 1 night in Jan 2024
Response from Heather on 31 Jan 2024
Dear Robert, Thank you for your recent stay. We apologize for your experience during our breakfast service. I will share your feedback with that department so we can make any necessary corrections. We value your feedback, and we hope that you will consider us again in the future.

4/10 Poor

Tracy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Jan 2024
Response from Heather on 31 Jan 2024
Dear Tracy, We regret to hear that your stay with us did not live up to your expectations. Our team works hard to provide great service and we're sorry to hear of any issues that you experienced. We hope that you will give us another opportunity in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend l
The staff was super friendly and rooms were nice and comfortable.
Stayed 1 night in Jan 2024
Response from Heather on 26 Jan 2024
Thank you for the fantastic review! We're so glad you enjoyed your stay.