We booked us in here for 6 nights as it looked good on all sites, the revues were good etc.
Sadly, the day we landed we were taken to another hotel, they did have their pick up service drop us to a hotel quite close to the airport with no warning!
Not to be in fair to them, the replacement hotel was awesome, they were villas with an absolute resort ambience all in a gorgeous setting.
TresorDAngkor where we were taken to had amazing service & the staff were apologetic for us to have to shift again in 2 days with toddler. They even offered us dinner on the house on the last night there.
Well, when we went back to Angkor Heritage, I did bring up the topic & let them know I'd have appreciated a little advanced notice of the change. The reasons firstly for the replacement was downright silly (they had the road in front being renovated but we saw no change or work having being done)
They had nothing to say, not even an apology. That kind of irked me but if not for his little story, I'd not mind this place, albeit a lil away from the city hub (probably a good thing) it has a lot to offer.