3 outdoor pools, free pool cabanas, pool umbrellas
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Reviews of Navutu Dreams Resort & Wellness Retreat

5 out of 5
Navutu Dreams Resort & Wellness Retreat
Angkor High School Road, Siem Reap

Reviews

9.6

Exceptional

Rating 10 - Excellent. 152 out of 196 reviews" "
Rating 8 - Good. 40 out of 196 reviews" "
Rating 6 - Okay. 1 out of 196 reviews" "
Rating 4 - Poor. 3 out of 196 reviews" "
Rating 2 - Terrible. 0 out of 196 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

ravi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and serene place. Outstanding staff and food service. Taste in organic and natural surroundings
Stayed 2 nights in Dec 2023
Response from Remi on 22 Feb 2024
Thanks a lot for your kind words Ravi

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful Oasis
Such a beautiful resort that is not in city center but close enough to it. Very peaceful and great food and spa options. Fantastic staff as well. Very accommodating. I would definitely recommend and would stay there again.
Stayed 3 nights in Dec 2023
Response from Remi on 22 Feb 2024
Thanks a lot Daniel, we are looking forward to welcoming you again soon.

10/10 Excellent

Pradeep

Liked: Cleanliness, staff & service, property conditions & facilities
Flowering plants and layout of cottages is artistic
Stayed 2 nights in Dec 2023
Response from Remi on 22 Feb 2024
Thanks a lot Pradeep

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oasis in Siem Reap, so good to be able to get away from the hustle and bustle of downtown. The pools and gardens are superb
Stayed 7 nights in Sep 2023
Response from Remi on 23 Nov 2023
Thanks a lot Karen for taking the time to review us, very much appreciated. Best regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2023
Response from Remi on 23 Nov 2023
Thanks a lot

10/10 Excellent

Wallace

Liked: Cleanliness, staff & service, property conditions & facilities
My 6th trip to Siem Reap; had always preferred locally owned places with an Angkoran vibe. COVID decimated the tourism industry and my two favorites are gone. Navutu Dreams has a wellness vibe, not an Angkoran one, so I was initially reluctant. I am glad I overcame my bias. I stayed there 2 weeks while visiting temples and recovering from burnout. I could not have chosen a better place. The staff is amazing, to a person. They made me feel special, but not in that pretentious way of luxury, but rather as by actually caring. I was always greeted with a sampeah and a smile. I ate every meal for 2 weeks at the hotel and never felt wanting for variety, deliciousness or room service. Room was immaculate. Laundry service was prompt and fresh. Wifi fast and reliable. Front desk was both helpful and knowledgeable in locating obscure things and places. The pools are awesome. Perfect temperature. Perfectly clean. Open and accessible as if they were yours at home. And absolutely beautiful. They offer many services I did not use, but twice I worked with shaman Darren. Years ago I had a shamanic healing practice with my wife and have worked with shamans all over the world. Darren is the real deal ... humble, open and engaged. There was a big spiritual component to my journey and I can honestly say our session unlocked the whole experience for me. When I hopefully return, this is my new Siem Reap favorite.
Stayed 14 nights in Jun 2023
Response from Remi on 23 Nov 2023
Thanks a lot Mr Wallace for the detailed review of Navutu, very much appreciated. We hope to welcome you again soon. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Remi on 23 Nov 2023
Thanks a lot

10/10 Excellent

Marie Francoise

Stayed 2 nights in Nov 2022
Response from Remi on 23 Nov 2023
Merci beaucoup

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff lovely, breakfast delicious, pools amazing. Relaxing secluded retreat. All your needs are catered for including bikes to hire on site.
Stayed 14 nights in Sep 2022
Response from Remi on 23 Nov 2023
Thanks a lot for your review!

10/10 Excellent

Carson

Stayed 2 nights in Sep 2022
Response from Remi on 23 Nov 2023
Thanks a lot

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Navutu in February 2022 and we fully recommend it. Many hotels were closed during the last two years in Siem Reap, but Navutu remained open, meaning it continued to be well maintained, which is definitely a plus as not all places in the region are as ready as they are to welcome tourists again. Otherwise, everything was perfect during our stay, staff was very helpful, location is good, hotel was very clean. Overall, outstanding quality for the price.
Stayed 6 nights in Feb 2022
Response from Dean_GM on 28 Feb 2022
Dear Francis, Awkun chrarn for your lovely, kind review! We are so happy to hear that you enjoyed your stay and we apprecaite your feedback. We look forward to welcoming you back again in the near future! Warm Regards, The Navutu Dreams Team

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Excellent atmosphere and wonderful breakfast. Natural surroundings and very relaxing. One of the best beds I have slept in in Asia and very quiet.. The staff willttake care of you and is extremely helpful. I SHALL RETURN
Stayed 4 nights in Jul 2020

10/10 Excellent

Harry, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mind detox package was incredibly helpful to be able to relax and recharge. Yoga, massages and overall wellness. The food is also amazing and the staff is very kind and attentive
Stayed 3 nights in Feb 2020

10/10 Excellent

Sandie, Phoenix AZ

Travelled with group
Liked: Staff & service, property conditions & facilities
I place is incredible and everything pretty unique. Clean, relaxing, 3pools, staff very pleasant and professional.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This is an incredibly beautiful place, 3 pools, great food, rooms are so nice.
Stayed 1 night in Feb 2020

8/10 Good

CC

Travelled with partner
Liked: Cleanliness, staff & service
I find it a bit overpriced for what it is. You can easily find somewhere way cheaper and the same quality hotel in Siem Reap. The staff was very helpful and friendly though.
Stayed 1 night in Feb 2020

8/10 Good

KK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The property is old and tired, like the facilities. The staff tried but despite many messages before I arrived were unprepared and of little help. We primarily went for the yoga which was ok but really not differential. Compared to the many modern new hotels this is simply overpriced given the age and condition of the property, the limited facilities (tiny gym), generally poor service and location far out from everything. We left a day early even though we had already paid! On the positive side the yoga instructor was good.
Stayed 3 nights in Dec 2019
Response from Jeremie Clement on 13 Dec 2019
Dear Sir, I have read your review. Here at Navutu we are fortunate enough to meet a wide variety of guests from all parts of the world and from all walks of life. The majority of these guests are an absolute pleasure to welcome to our resort. Similarly, the majority of reviews that we receive ( especially on Expedia ) are very complimentary of our establishment and service. I am sorry that you left us disenchanted and disillusioned. Suffice to say that we will never please everyone and once in a while you come across guests who simply demand the unreasonable and act in a manner that is neither friendly, nor very pleasant. Although we try our best, they demean hospitality staff and see them as subservient whereas our task is to be of service, not servile. Such guests will never be pleased as their attitude is miserable right from the moment they arrive. I am very not sure about what you mean by "the property is old and tired, like the facilities" and "staff unprepared and of little help", it contrasts with 99% of the other reviews mentioning our gardens, pools, rooms and service as top notch. I have personally check into your reservation history. We have been asking you many times to confirm your yoga schedule, you never confirmed nor reply. Said that, it literally took us 1 minute to book everything on your arrival when we met you. We can accept any complaint as long as it is real but I can certainly not accept something caricaturist like your review. You compare us to many resorts in town and if you wish to make comparisons to that brand you are certainly at liberty to do so. Navutu Dreams however has its own unique DNA and character; you either like it or you don't. All in all, I am pleased you enjoyed your yoga with Sonia, she is one our stars at Navutu. Kind regards Jeremie Clement General manager

10/10 Excellent

Stormi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019

8/10 Good

Jenny, Phnom Penh

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, clean and quiet. The only thing was the walk way, it was a bit too dark and it was not convenience for me who had a young child joining me. The pools were outstanding, especially the salty one for family.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best resort in Siem Reap! Completely blew me away! I highly suggest only staying in boutique hotels such as Navutu, as the food, amenities, and overall cleanliness are A+! I was staying in a below-par hotel with no running water and other major issues prior to making this emergency last minute reservation a few hours before check in. Thank GOD Navutu Dreams Resort & Wellness Retreat had a beautiful room available. You will not regret your stay here. The staff is absolutely lovely and will go out of their way to make you feel comfortable.
Stayed 2 nights in Jun 2019

8/10 Good

Gautam, Singapore

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It's one of the nicest and quietest property my family and myself have stayed so far. The property was very nicely spaced out, the ambience was wonderful and we enjoyed our stay a lot. The staff were very friendly and helpful, especially Mr Khen who took us took town ( pub street & curry walk ) everyday on his tuk-tuk. The only downside of the property was the limited items on the Menu. Being an Indian family and having my parents along was , food was a little challenge especially when pizza were served only over the weekends.
Stayed 3 nights in Jul 2019

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best option near angkor
Great relaxing place. Lovely staff, perfect setting and good food
Stayed 2 nights in May 2019

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis in Siem Reap
Not walkable to town but hotel have free tuk tuk service which is great. Swimming pools are lovely as are the staff who are very helpful and friendly. Food was also lovely and reasonably priced. Would recommend
Stayed 5 nights in May 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic resort!
After some disastrous accommodation experiences during our week in Cambodia, Navutu Dreams was a very welcome end to our vacation. The staff were very friendly and well trained. The accommodation is excellent. We stayed in the grand suite with our 2 children and had plenty of space. Jeremie the GM made a point of introducing himself. It is quite far out from the Pub street area which isn't a bad thing and there are always friendly tuk tuk drivers ready to take you wherever you want to go. Feedback: Food & beverage service is a bit slow (but good quality when you get it) and the price of espresso coffee is ridiculous at USD$4!
Stayed 1 night in Apr 2019

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Micaela

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were assigned a driver & tuk tuk for our entire stay which was super handy!
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Lovely hotel, room in need of a bit of an update, and quite noisy with restaurant and building site next door, but staff were fantastic- especially Juan the tuk tuk driver!
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2019

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing resort atmosphere.
Stayed 2 nights in Dec 2018

10/10 Excellent

Stormi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Navutu Dreams Is Dreamy
Loved, loved, loved it here and were very sad to leave. The staff was amazing, all around. The grounds and rooms were lovely. Yummy food and reasonable drinks. Tuk Tuk availability at all times. Free fast WiFi. Special touches like scarves to take home, "golden coconut" to signify you didn't want to be disturbed, double shower heads in one of our rooms (!!) and drawn flower-filled bath in another, ceiling/patio fans . . . it really was outstanding and an incredible value. The one very small disappointment is that they did not offer their morning & afternoon "journeys" every day as we anticipated from emails/in-room letter, and so we were unable to take advantage of either. But this was minor in the big scheme of things. We would absolutely recommend this place and hope we are able to come back.
Stayed 1 night in Oct 2018

4/10 Poor

Julia

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Disappointed
In general, the staff are not helpful and not consider. I cut my feet of the swimming pool edge, unfortunately, there was lack of first aid accessories - out of bandage - as well as they are not concern about it. Besides, the hotel is far away form the city. Last but not least, it shown it will be provided bath tube when I booked in expedia, however, there wasn't when I stayed.
Stayed 2 nights in Sep 2018
Response from Jeremie on 12 Oct 2018
Dear Julia, I wish you had mentioned the date of your stay. I have been asking to our staff if any accident happened recently at the pool and no one remembered of this kind of issue. It is remarkably different to the majority of the reviews we receive but this will certainly be looked at and properly addressed. Regarding your room, I can't personally reply since I have not the booking details. I regret that it was not all in all a pleasurable stay for you but all in all we hope you enjoyed the destination. Regards, Jeremie Clement General manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing
It was very tranquil and relaxing. The pools were very nice, and we had a great massage. Wish we could have stayed longer!
Stayed 2 nights in Jun 2018

10/10 Excellent

Hugh, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
We loved every minute of our stay at Navutu. The staff were friendly and helpful, and the room was amazing. The perfect place to relax away from the craziness of Siem Reap.
Stayed 3 nights in Feb 2018

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Will recommand this to my friends.
Stayed 4 nights in Jan 2018

10/10 Excellent

yiting, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay - highly recommend
The service was excellent and the staff are very helpful. The resort allow us to check-in early and check-out late to facilitate our flight. The room are big and comfortable. Daily tuk tuk service allows us to go to the temples and town easily. Our tuk tuk driver Kim Lai is very caring - he will avoid all the holes on the road to minimize the bumpy and he always ask if we need cold water since the weather is hot. We have a great stay and I will definitely recommend my friend and come back again!! Travelled on Sep 2017 with sister.
Stayed 3 nights in Sep 2017

10/10 Excellent

Jim, Glasgow, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
The hotel is a little a bit away from the main town but the hotel can organise a tuk tuk, which was part of our booking and we had the same tuk tuk and driver for our 3 days.
Stayed 3 nights in Jul 2017

10/10 Excellent

Z, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis of calm just a bit of town
Travelled as a couple, spending 5 nights in this small resort. Service: Excellent! In particular, kudos to the concierge team who made on the fly bookings and arrangements for the two of us, including changing dinner reservations and also a visit to a spa in town (at a colleague's recommendation, had wanted to compare it with the in house spa but we ended up short of time sadly). Also rescued me with superglue (sandal sole had came off prior to a tour!) Location: This might be a deal breaker for people who do not like being cooped up in a resort or like to walk out at night for activities. Just a tad further away from town. There was some concern should it pour as it was the rainy season, but it never did. Otherwise, apart from the fairly bumpy rides, not a biggie given the complimentary tuk tuks (technically included in the price). Food: Breakfast is fairly standard, nothing much to rave about. Fruits were exposed to dozens of flies. Burners were added later with limited effect. Options limited in general. We tried room service for dinner one night - pretty good we have to say! Menu similar to sit down menu at dining area. Things we wanted to try but didn't get to: Spa, Yoga
Stayed 5 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

10/10 Excellent

Kevin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful grounds, excellent staff, a great stay!
The manager and staff went out of their way to make the stay not just good but memorable. As we stayed for over 8 days we were given a free tuk tuk to use for 12 hours a day. This was especially welcome as the Hotel is a little way outside of the main town of Siem Reap. We made full use of the tuk tuk to visit the temples, the city and local restaurants etc. On our last day we were not flying out until late evening. The hotel allowed use of the room up until 4pm, although the official check out time was 12 noon. Siem Reap is a fasinating place to visit. With vibrant markets ( not just for tourists but used by locals) great restaurants, and of course the temples. it was nice in the evenings to return to the tranqual setting of the Navutu Dreams away from the heat and busle of the city. This hotel was recommended to us by my son who lives and works in Siem Reap. It was a great choice and I have no hesitation in recommending it to others. There was a real sense of family amongst the staff. On our last day the hotel had arrange an away day for all staff and their extended families. I really helped to give the hotel a friendly but professional feel.
Stayed 8 nights in May 2017

10/10 Excellent

Tamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet oasis in Siem Reap!
We had an amazing stay! Lovely quiet grounds, nutritious food (breakfast is amazing!), great spa. The only hiccough was the tuk-tuk driver at the end of our stay. We were charged $5 for the transfer to the bus station, but he dropped us at the wrong place and did not wait, so we had to pay again to get to the bus. Suggest not relying on the driver to know where to go! Otherwise, wonderful place.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Oasis near Angkor Wat
We had been planning a family trip to Angkor Wat, and we found this hotel - it was perfect for us! We got the Grand Family Suite which came with 2 rooms and could fit our family of 5 comfortably. The kids loved the pools, the breakfast buffet, and we had a complimentary tuk tuk driver to take us to the temple sites each day. Great service and beautiful grounds. Only thing that was missing would have been a better gym with more weightlifting equipment.

4/10 Poor

SM, BKK

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not as good as what the other reviews say
I'm not sure how new/old this resort is, but the room was pretty worn out. The bed was somewhat uncomfortable. The pillows weren't firm enough. The air conditioner looked like it'd been purchased in the 1990s. Overall, I think the resort needs a major renovation. A lot of things could be improved. 1. Bathroom amenities. Invest more in them. It's obvious they were bulk store bought (very cheaply) and then poured into different containers. 2. Internet. Provide LAN line connection in rooms as well. WIFI was super slow, so best to upgrade bandwidth. 1Mbps speed is unacceptable. 3. New air-con maybe? It looked really old in my room and was quite loud. 4. Breakfast. There were never any plates to use. Even if the resort isn't running on full-house, you should expect 2-3 plates per person. Food selections were also a disappointment. Staff should also clear out the tables after people leave. Every morning I saw tables with used plates on them just sitting there and staff just standing around. When I booked my room through Expedia, it said "free airport transfer" and I took this to mean 2-way airport transfer. Other hotels would indicate "one way airport transfer" or "airport pickup" to let people know it's not both ways. When I checked out, I was charged $8 for airport transfer because apparently my booking only entitled me to airport pickup. This left me with a really bitter taste in my mouth as I left the resort. I probably will not return.

10/10 Excellent

Vitor, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel just outside the city confusion.
Cant faulty, amazing staff, really nice location just outside the confusion of the city. Comfortable room and amazing gardens and pool.

8/10 Good

Yunhua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and beautiful landscaping. Only concern is the road leading to the hotel in very bad condition. Hotel itself seems like an Oasis.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Holiday
The resort was amazing. The surrounding neighborhood was not good, but once you stepped into the resort it was a different world. Would highly recommend the resort. The Siem Reap downtown was close and very enjoyable.
Response from General Manager on 14 Oct 2016
Warm greetings from Navutu Dreams. Your kind words are very much appreciated. We hope to be able to welcome you back in the future. Sincerely, Sarah Moya General Manager

10/10 Excellent

Jose, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel in Siem Reap
My family and I needed a place to stay while exploring the temples in Siem Reap, and this was the perfect spot. The room was spacious and comfortable, the staff was friendly and accommodating, and the location was great. It had everything we needed, and provided the comforts of home, too.