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Reviews of Zannier Hotels Phum Baitang

5 out of 5
Zannier Hotels Phum Baitang
Phum Svaydangkum, Sangkat Svaydangkum, Siem Reap

Reviews

9.8

Exceptional

Rating 10 - Excellent. 123 out of 130 reviews" "
Rating 8 - Good. 4 out of 130 reviews" "
Rating 6 - Okay. 1 out of 130 reviews" "
Rating 4 - Poor. 1 out of 130 reviews" "
Rating 2 - Terrible. 1 out of 130 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Daphne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Katherine

Stayed 2 nights in Dec 2023
Response from Phirith on 21 Dec 2023
Dear Ms. Katherine, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 Excellent

Ong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our recent 5-day stay at Phum Baitang Zannier Hotel from November 1st to 5th was nothing short of magical. From the moment we were picked up at the hotel, every aspect of our experience was exquisite. Our room was a sanctuary of comfort, and the service was impeccable, from the delightful breakfasts to the thoughtful turn-down service and desserts. The highlight of our stay was the private day tour arranged by the hotel, where we had the privilege of visiting Angkor Wat for a breathtaking sunrise, exploring the captivating Bayon temple, and discovering the beauty of Banteay Srei. Our tour guide for the day, Mr. Lorl, was a true gem. His extensive knowledge and passion for Cambodia's history made our journey all the more enriching. Kudos also to our dedicated driver, Mr. Savornnak, a member of the hotel staff, who ensured a safe and comfortable ride. We feel truly fortunate to have experienced such a wonderful blend of luxury, culture, and hospitality. This stay and tour will remain etched in our hearts as an unforgettable journey. Thank you, Phum Baitang Zannier Hotel, and to all their staff, for making our time in Cambodia so special.
Stayed 4 nights in Nov 2023
Response from Phirith on 14 Nov 2023
Dear Mr. Ong,Thank you for taking your time to posting such a lovely review of Phum Baitang!Our simple goal is to have your stay with us remembered as an enjoyable experience, one that you would wish to repeat and everyday, we are driven by this passion. We are delightful to read that you had a wonderful stay at our "green village" resort and I have a great honor to share this encouraging note with the entire team here.We look forward to welcoming you back in the not distant future.Best regardsPhirithExecutive Assistant Manager

10/10 Excellent

Felipe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic. Will return.
Stayed 2 nights in Jul 2023
Response from KY on 2 Aug 2023
We are happy to hear that you had a pleasant stay at our resort and spent your time to review our resort. We are looking forward to welcoming for next future plan in Siem Reap.

10/10 Excellent

Iren, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from KY on 17 Jul 2023
Thanks you very much for give us a feedback

10/10 Excellent

Miguel

Stayed 4 nights in Jun 2023
Response from KY on 26 Jul 2023
Thank you very much for stay with us and view our properties.

10/10 Excellent

LINGWEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Returned after 4 years - still everything perfect
All time favorite hotel!
Stayed 2 nights in May 2023
Response from KY on 12 May 2023
Thank very much for your time to review our hotel.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

Baker

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022
Response from KY on 7 Jan 2023
Many for a very good feedback

10/10 Excellent

Faith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing, so peaceful and tranquil. The villas were lovely and perfect for us as a couple. We spent 4 nights for our 30th anniversary. Siem Reap is pretty busy and the hotel was just devine to head back to after a busy day. Having lots of transport options available was also very convenient as well as the free airport pick up and drop off. We used the tuk-tuks over 2 days to trip around the temples, our driver Lin was lovely. The staff were all so lovely and friendly. The rice paddies were getting planted when we were there and the 2 water buffalo were ploughing. A great way to keep the grass down afterwards, true eco-friendly and added to a special place already 😋 All up we would highly recommend this hotel for many reasons. We really loved our stay and I think from the 3 places and hotels in total we travelled to, this was our favourite.
Response from Ky on 11 Nov 2022
Thank you very much for spend your time to give a feedback.

10/10 Excellent

Karolina

Stayed 5 nights in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service, amenities, accomodation and food all world class, highly recommended.
Stayed 3 nights in Oct 2022
Response from KY on 11 Nov 2022
Thank you very much for spend your time to give a feedback.

10/10 Excellent

Michael

Stayed 7 nights in Oct 2022
Response from KY on 11 Nov 2022
Thank you very much for spend your time to give a feedback.

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Cole

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Carlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been the most spectacular stay. We have thoroughly enjoyed every second here at the resort. The staff are very generous, helpful and kind. The rice fields in the property are tranquil, authentic to the surrounding area, and very well maintained. There is such an incredible attention to detail within the villa and everywhere else on the property. The turn-down service is exceptional. We couldn't recommend it more.
Stayed 3 nights in Aug 2022
Response from Ky on 1 Sept 2022
Thank for a good feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful oasis in Siem Reap
This resort really takes you into an oasis within Siem Reap with idyllic vibes of padi fields, beautifully restored and constructed village houses. Feast upon sights of grazing buffaloes and endless nature without needing to sacrifice luxury with hotel staff catering to your every need. A wonderful escape from the city I live in.
Stayed 3 nights in Jul 2022

10/10 Excellent

Rich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seamless architecture blending in to the adjacent environment. This is flat out one of the nicest places I have ever stayed in my life. Magnificent service. Great spa. Great arrangement for guides to Angkor Wat. In the word stunning. World class.
Stayed 3 nights in Jul 2022
Response from Ky on 23 Jul 2022
Thank very much for gave us a good feedback. We hope to welcome you next trip in Cambodia.

10/10 Excellent

Punam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2022
Response from KY on 13 Jul 2022
Thank you very much for giving us a good review.

10/10 Excellent

Megha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved every minute of it!
It is an experience like none other. The resort is a sanctity of calm with the best service I have ever experienced. Loved the property and the ease of access be it airport, temples or the city center. Thank you to everyone at Phum Baitang for a very special and extremely memorable holiday
Stayed 4 nights in Apr 2022
Response from ky on 9 May 2022
Thank you very much for give us a good feedback.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly amazing hotel loved every moment of our stay
Stayed 3 nights in Apr 2022
Response from KY on 19 Apr 2022
Thank you very much for give us a good reviews.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly Exceptional
Truly exceptional, the people, the service the design, the room every detail has been considered.
Stayed 3 nights in Feb 2020
Response from Kimyan on 24 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from kimyan on 10 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, Amazing Place
One of, if not the best hotel I have had the pleasure of staying in, don't really want to call it a hotel as that would not do it justice. The service is second to none, every single staff member was amazing. The quality of service, the warmth and friendliness of everyone. From the moment we arrived to when we left, nothing was ever too much trouble. Staff were warm, happy to have a conversation with you but not too intrusive. We were very sad to leave and will certainly be back
Stayed 4 nights in Jan 2020
Response from Kimyan on 5 Feb 2020
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Suzanne, Australia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusted with Expedia. My mother and I were booked to fly Phnom Penh to Siem Reap today and stay at a resort. Both booked via Expedia. I paid premium prices for both bookings. In the early hours of the morning my 76 year old mother became extremely ill. High fever, constant vomiting, constant diarrhoea. By 6am she was totally exhausted and distressed. I began emailing Expedia and the hotel at 6am. I have had zero response from Expedia all day. As with most foreigners overseas, we can’t use our mobile phones to make calls, and Expedia have next to no other contact options (other than phone), which makes travellers extremely vulnerable when things go wrong. We are set to lose $2000AUD and can not get an answer out of Expedia.
Stayed 1 night in Jan 2020
Response from Kimyan on 4 Jan 2020
Our Hotel Management have reviewed your request, and we are sorry to hear about your mother health, and because that you will not be able to make the trip. Although, we appreciate your loyalty to Phum Baitang, there are terms and condition linked to the reservation, especially in a high period like this, as such we’re sorry to inform you that we are not able to refund the room charge for this last minute request as we have no possibility to sell this room again, moreover you have booked it through Expedia, whose condition are know at time of booking as below:

10/10 Excellent

mr graham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Kimyan on 26 Dec 2019
Thank you so much for take your time to reviews our resort.

8/10 Good

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Kimyan on 5 Nov 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely magical. 4 days here was like heaven. One of the nicest places i have ever stayed and i have traveled extensively.
Stayed 3 nights in Sep 2019
Response from kimyan on 7 Oct 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is an absolute heaven on earth, disneyland for adults and kids! The service was top notch, the villas were extremely comfortable and the food at the restaurants were delicious! Absolutely loved the experience and highly recommend it
Stayed 3 nights in Sep 2019
Response from Kimyan on 30 Sept 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Kimyan on 3 Sept 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 9 nights in Jul 2019
Response from Kimyan on 3 Sept 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent retreat amazing service - outstanding breakfast - a bit outside of town which is a plus - better than the pictures
Stayed 2 nights in Jul 2019
Response from Leny on 7 Aug 2019
Thank you so much for your comments.

10/10 Excellent

Vai seong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best resort ever, perfect holiday choice
Our stay here at Phum Baitang was just perfect. Everything was unforgettable, full of sweet memories, kind and friendly staff, delicious and authentic local dishes and more and more. We would like to specially thank receptionist Tita (if I wrote her name right), who was very helpful and helped us extend our stay. Also would like to specially thank Mr. Som, an experienced driver who took us to the airport and explained everything about the hotel and Siem Reap for us. And also thank other kind staff that we didn’t know their name but just impressed by how professional and friendly they were. The smiles of them made our stay here completed more than the luxurious amenities. Would definitely recommend this hotel to travellers who are seeking for a real retreat from busy city life.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and the staff was incredible.
Stayed 4 nights in Jun 2019
Response from Kimyan on 11 Jul 2019
Many Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow what a resort - Paradise in Cambodia!
Staff are amazing and can't do enough for you, the resort is maintained to the highest possible standard and the management team really are credited with such attentitive staff and beautiful resort. Food and drinks are very good and the detail given into making sure you feel unique and are not just a room number is a touch of class that we will always remember.
Stayed 4 nights in Jun 2019
Response from Kimyan on 28 Jun 2019
It is a such great feedback from you.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is in a beautiful setting in the middle of working rice fields which can be viewed from the gorgeous salted swimming pool. However, what makes this place really special is the friendly staff with their excellent service.
Stayed 3 nights in Jun 2019
Response from Kimyan on 28 Jun 2019
Thank you so much for take your time to review our resort.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property!! Service was over the top. Facilities are fabulous. What an amazing stay, thank you for the wonderful hospitality.
Stayed 5 nights in Jun 2019
Response from Kimyan on 18 Jun 2019
Thank you very much for having a wonderful with our resort. We hope you to see you again in next furture.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Kimyan on 1 Jun 2019
Many thanks for best review of our hotel.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
The place is truly magical. Great staff and location to visit the temples.
Stayed 3 nights in May 2019
Response from Kimyan on 1 Jun 2019
Many thanks for best review of our hotel.

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous & romantic
Incredible experience all around from room, to facilities to food. Can’t recommend this place enough!
Stayed 3 nights in Apr 2019
Response from Kimyan on 8 May 2019
That is wonderful to heard that you have a pleasant stay with Phum Baitang. We look forward to welcoming you to Phum Baitang for the next trip to Siem Reap.

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019
Response from Kimyan on 22 Apr 2019
It is a very grateful that you had a pleasant stay with Phum Baitang. We look forward to welcome you back to Siem Reap Cambodia again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful, calm resort with a lot of character. The villa are very spacious, built in cambodian style. Food served at restaurants is succulent. Location is perfect fir both visit of temples snd tour of Siem Reap. Above all the people are all very friendly and helpful. Pricely but worthwile...
Stayed 2 nights in Mar 2019
Response from Kimyan on 30 Mar 2019
We are very happy to have a change for serve you at Phum Baitang.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven with paddy fields
We really got spoiled by Phum Baitang which kinda ruined us for the rest of Cambodia! Seriously, the setting is breathtaking and the rooms & facilities are without par. Hope to return...
Stayed 3 nights in Oct 2018
Response from Kimyan on 1 Nov 2018
We are very glad to hear that you have a pleasant stay with Phum Baitang. We do hope next trip to Siem Reap Cambodia will choose our resort again.

10/10 Excellent

Una, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot wait to stay again.
Unforgettable. One of the most unique and beautiful hotels we have ever stayed at. V v special.
Stayed 3 nights in Jun 2018
Response from Kimyan on 25 Oct 2018
We are very happy to hear that you have a pleasant stay with Phum Baitang

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018
Response from Kimyan on 25 Oct 2018
We are very happy to hear that you have a pleasant stay with Phum Baitang

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In Cambodia, this is THE place to stay!
Wonderful staff. Fantastic food. A perfect calm amongst the chaos of tourism that surrounds the Angkor Wat temples. Set a little into the countryside from Siem Reap but ‘pub street’ and all that is has to offer is easily accessible by hotel organised tuk tuk. Traditional stilted ‘villa style’ accommodation set around a paddy field makes for lovely colours during the day and interesting sounds at night. Charming. Central pool and breakfast wonderful. If you’re in this neck of the woods this is where you want to stay.
Stayed 2 nights in Oct 2018
Response from Kimyan on 18 Oct 2018
Thank you very much for your wonderful stay with Phum Baitang.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angkor, Siem Reap and more
Perfect place to base yourself for visiting Angkor and the surrounding area. Could easily have stayed longer than 4 nights!
Stayed 4 nights in Jul 2018
Response from Kimyan on 8 Aug 2018
Thank you very much for your pleasant stay with Phum Baitang.

10/10 Excellent

NightOwl, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding small hotel. Serene Cambodian village vibe. Beautiful property in excellent condition. Excellent food and drink. Excellent staff and service from groundskeepers to management team and everyone in between. Great concept brilliantly executed. Worth a trip to Cambodia just to stay there. Temple ruins and Phum Baitang luxury made an excellent Cambodia trip. Highly recommended.
Stayed 3 nights in Jul 2018
Response from Kimyan on 8 Aug 2018
Thank you very much for your pleasant stay with Phum Baitang.

10/10 Excellent

JJL, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleasant Experience
Spent a few days here with my wife and 10 yr old daughter. Overall experience could not have been nicer. It's off the path and really transports you to a nice state of being.
Stayed 2 nights in Jul 2018
Response from Kimyan on 13 Jul 2018
We are very happy to hear that you have a pleasant stay with Phum Baitang. We do hope to have a chance serve you again.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Kimyan on 21 Jun 2018
Thank you very much for staying with us and we are very happy that you had a pleasant stay with us.