Silberhausen Hotels

"The property refused to acknowledge our booking.They weren't prepared to accept our confirmation email that we had booked and paid for our room and breakfast. They actually locked us out whilst we were contacting our booking agent for help. "

"Es war alles nach meiner Vorstellung von Check in bis Check out. Das ganze Konzept ist hervorragend. "

"Hair all over the blankets. When we asked them for more pillows they said “f*** you bye”. All we did is politely ask for pillows yet they cursed at us and shut the phone in our face. "

"Lovely hotel, very friendly, helpful staff. Clean and welcoming. Good eating and drinking area. Great breakfast! "

"Flot værelse. Nyt og pænt. Dejlige senge. Enkel og god morgenmad i rolige omgivelser. Hjælpsomt personale. "

"We had booked a room at the hotel, but it turned out the room was located in a separate 4 room cottage down a trail where we had to drive by car. We did not feel comfortable there, and room was relatively expensive. Therefore we drove back to the reception to ask for a room at the main hotel. In the reception they claimed that we had booked a room in the cottage. But no cottages were shown at booking by pictures or in writing, nor in our confirmation. After some discussion, we were upgraded to...