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Reviews of Atrium Beach Resort and Spa St Maarten a Ramada by Wyndham

3 out of 5
Atrium Beach Resort and Spa St Maarten a Ramada by Wyndham
Billy Folly Road #6, Simpson Bay

Reviews

8.2

Very good

Rating 10 - Excellent. 323 out of 797 reviews" "
Rating 8 - Good. 310 out of 797 reviews" "
Rating 6 - Okay. 101 out of 797 reviews" "
Rating 4 - Poor. 45 out of 797 reviews" "
Rating 2 - Terrible. 18 out of 797 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lindwall

Liked: Cleanliness, staff & service, property conditions & facilities
We just needed one night in a studio which was good value. Close to the beach and restaurants and quiet. Staff courteous and helpful. Will keep in mind for future.
Stayed 1 night in May 2024
Response from Blessing on 23 May 2024
Thanks for your positive feedback.

6/10 Okay

Nykkiesha

Liked: Staff & service
Staff friendly and nice
Stayed 4 nights in May 2024
Response from Blessing on 19 May 2024
Thanks for the feedback.

8/10 Good

james d

Travelled with family
Liked: Cleanliness, staff & service, amenities
A great property.
Stayed 2 nights in May 2024
Response from Blessing on 19 May 2024
Good morning ,Thanks for your feed back much appreciated.

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was good, but why wasn’t excellent, the AC unit send off a little foul scent, which I had turned off the unit. That was my only simply problem.
Stayed 1 night in May 2024
Response from Blessing on 19 May 2024
Good morning Miss Angela ,Please accept our sincere apology on the incident that occurred on your stay. We do appreciate the feed back and will strive to do better on your stay with us again.

6/10 Okay

Juanice

Liked: Staff & service
Check in clerks were very friendly and welcoming. I opted for a room facing the street but will definately opt for seaview another time. Getting to sleep was difficult due to the lights from outside and the lobby shining into the room. The bed was rather comfortable so no complaint about that. Checking out was a breeze, met a very friendly clerk, Ms van Putten. She was very pleasant and got me on my way in no time.
Stayed 2 nights in May 2024
Response from JLR on 17 May 2024
Hello Juanice. Thank you for staying with us and for taking the time to review us. We are using your feedback to adjust blinds and black-out curtains. We will pass your kudos along to the staff. Looking forward to your next visit!

8/10 Good

Janice

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff are very friendly and polite and they were very nice from the beginning to the end of my stay thank you.
Stayed 4 nights in May 2024
Response from JLR on 16 May 2024
Thank you Janice for choosing the Atrium and for taking the time to review us. I shared your kind words with the staff and it made their day!! We look forward to your next visit!

10/10 Excellent

Matthew

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful, room and balcony was perfect size
Stayed 5 nights in May 2024
Response from JLR on 13 May 2024
Thank you Matthew for staying at The Atrium and for taking the time to review us. I will pass along your kudos to the staff. We look forward to your next visit!

8/10 Good

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Very Helpful staff & friendly, close to everything.
Stayed 5 nights in May 2024
Response from JLR on 13 May 2024
Thank you, Edward! your kind words will brighten the staff's day. I agree the Atrium is almost perfectly located.We look forward to your next visit!

10/10 Excellent

Samantha

Stayed 1 night in Apr 2024
Response from JLR on 14 May 2024
Thank you, Samantha, for staying at the Atrium and for the perfect score review! We are thrilled you had an excellent stay and look forward to your next visit!

10/10 Excellent

Lynn

Business traveller
Liked: Staff & service, property conditions & facilities
I have stayed at Atrium for years as my go t hotel for overnights to catch flights out of SXM. It’s a convenient location for restaurants and not far from the airport. It’s nice to see they continue ie to keep the property fresh and refurbished…large rooms with full kitchens, modern batheoom and super clean with a comfy bed AND pillow choices
Stayed 1 night in May 2024
Response from JLR on 10 May 2024
Thank you, Lynn! The Atrium staff and I greatly appreciate being your "go-to" SXM hotel!! I will share your kudos with the staff.We look forward to your next visit!

10/10 Excellent

Chael-Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and willing to assist with the help I acquired.
Stayed 4 nights in Apr 2024
Response from JLR on 9 May 2024
Chael,Thank you for staying at the Atrium! I will pass along your kind words to the staff. We look forward to your next visit!

8/10 Good

fareed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from JLR on 13 May 2024
Thank you, Fareed. We appreciate your business and review. We look forward to hosting your next stay.

8/10 Good

REGINE

Travelled with group
Liked: Cleanliness, staff & service
Upkeep with the window treatment is required. The rods were broken and curtains stained, dirty and dusty. The rooms were clean but definitely needs an upgrade.
Stayed 3 nights in May 2024
Response from JLR on 6 May 2024
Thank you Regine for staying with us and for providing us with feedback. Pleased to hear you enjoyed your stay in a clean room. Good news, renovations are on the way. Sliding glass doors and sleeper sofas will be replaced in 2024. We look forward to showing our improvements with your next visit!

8/10 Good

trevia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from JLR on 6 May 2024
Trevia,Thank you for your patronage and the review. We look forward to hosting your next visit!

8/10 Good

Roxana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atrium is my usual getaway spot and every trip is just like the last. Perfect.
Stayed 2 nights in Apr 2024
Response from JLR on 4 May 2024
Roxana,The Atrium is proud to be your usual getaway spot. Thank you for your review and continued support. We look forward to your next visit!

8/10 Good

Brittney S

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Stay!!! My only complaint is the balcony door broke and couldn’t lock ! Other than that it was great!
Stayed 5 nights in Apr 2024
Response from JLR on 4 May 2024
Brittney,Thank you for choosing the Atrium. We appreciate your business and for taking the time to review us! We are pleased you had an excellent stay. Great news the resort is getting all band new sliding glass doors this year. We look forward to hosting your next visit!

10/10 Excellent

Antuane, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
Security and parking
Stayed 7 nights in Apr 2024
Response from JLR on 3 May 2024
Thank you Antuane for your patronage and review. Glad to hear you enjoyed the Atrium's free parking and peace of mind. We have security on hand from 3 PM to 7 AM. We look forward to your next visit!

10/10 Excellent

Ronato

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend for vacation
Stayed 6 nights in Apr 2024
Response from JLR on 2 May 2024
Ronato,Thank you for staying at the Atrium and for recommending us! We are pleased you had an excellent stay at the Atrium and look forward to your next visit!

10/10 Excellent

Serena Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay.
Stayed 6 nights in Apr 2024
Response from JLR on 2 May 2024
Serena,We are thrilled that you enjoyed your stay at the Atrium. Thank you for the review and your patronage. We look forward to your next visit!

10/10 Excellent

Jacquena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Stay was amazing,
Stayed 2 nights in Apr 2024
Response from JLR on 2 May 2024
Jacquena,Thank you for staying at the Atrium and for your review of the property. We are jazzed that you had an amazing stay. We look forward to hosting another amazing vacation soon!

10/10 Excellent

Desiree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall experience at this property was exceptional! From the beginning to the end of my stay, I’ve received exemplary service. The room was absolutely gorgeous and the way everything was so accessible a plus for me. I’ll definitely be back.
Stayed 3 nights in Apr 2024
Response from JLR on 2 May 2024
Desiree,Thank you for staying at the Atrium and for taking the time to review us. I shared your kind words with the staff and it made their day. They were stoked that your overall Atrium experience was exceptional! We look forward to your next visit!!

10/10 Excellent

Pamela, Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from JLr on 2 May 2024
Thank you, Pamela! We are glad to have exceeded your expectations. We look forward to your next visit!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for the price. Great views, great location, friendly staff. Would stay again.
Stayed 2 nights in Apr 2024
Response from JLR on 22 Apr 2024
Jennifer, thank you for choosing the Atrium to be your island's accommodations and for the review. We strive for perfect scores. I shared your kudos with the staff and we look forward to hosting your next vacation!

10/10 Excellent

Kenya

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff was very nice especially the front desk people as well as the bartenders etc. My only issue is we stayed 6 days and 5 nights and not once did they come in and clean our room even after i requested service. They did provide fresh towels everyday . But would not sweep clean mop or change bed linen our entire stay. That was very frustrating.
Stayed 5 nights in Mar 2024
Response from JLR on 22 Apr 2024
Hello Kenya,Thank you for your patronage and for taking the time to review us. I apologize for the communication breakdown and for not properly servicing your room while on vacation. I shared your feedback with housekeeping, so we may improve. I also shared your kudos to the staff for their friendliness. We hope to have an opportunity to host another visit from you. Thank you!

8/10 Good

Danny, Toronto

Travelled with partner
Liked: Property conditions & facilities
Our recent stay at The Atrium Hotel in St. Maarten had its ups and downs. Room 306 offered a partial ocean view blocked by construction, and an upgrade was prohibitively expensive at an additional $400 USD. The room included a mix of functional and outdated amenities; notably, the dusty air conditioner along with dusty table lamps. The bathroom was spacious but showed water damage and incomplete renovations. Missing conveniences included a clothesline in the shower and a non-functional safe with no instructions. The coin-operated laundry required obtaining quarters from the front desk, which was cumbersome. The small kitchenette sink made dishwashing difficult. Coffee packs were a one time courtesy as told by a front desk person. Interaction with the staff varied; while Aisha was consistently helpful, others were less accommodating, and communication about hotel policies was often confusing. Housekeeping was limited to once a week -which was fine, we did not know about the garbage and bathroom towel replenishment schedule. The recreational facilities were underwhelming, with shallow pools that was very close to the Buccaneer Bar. We did not know the blue chairs and umbrellas were the only ones for guests - not yellow ones. The Atrium Hotel has potential but needs improvement in customer care and maintenance. The hotel is a fit at being a basic 3 star hotel. It does live up to the star rating that many people rate it as.
Stayed 7 nights in Apr 2024
Response from JLR on 3 May 2024
Danny,Thank you for your patronage and for taking the time to review us. I apologize that your stay did not meet our standards. We will use your feedback to make improvements in guest service and guest communication. We hope to have another opportunity to show you the vacation you deserve. Thank you!

8/10 Good

Renae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean. The staff was so friendly and helpful. I was nice that chairs, umbrellas and beach towels were available to us everyday. It was a very short walk past the pool and restaurant to the beach. I would stay at this hotel again.
Stayed 6 nights in Mar 2024
Response from JLR on 22 Apr 2024
Renae,Thank you for staying at the Atrium and for taking the time to review us. Kim Sha Beach is awesome. We are glad you enjoyed our beach amenities and staff! We look forward to hosting your next island visit.

10/10 Excellent

CAMILO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time at Atrium hotel. The reception staff really makes you feel welcome and provided all information necessary for our trip. The suites are well-appointed and the beach and pool area are beautiful.
Stayed 1 night in Apr 2024
Response from JLR on 22 Apr 2024
Camilo,Thank you for once again staying at the Atrium. I shared your kind words with the staff. They take pride in making all guests feel welcome! We are proud to be your SXM hotel destination.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful harbor view and beach.
Stayed 1 night in Apr 2024
Response from JLR on 13 Apr 2024
Michael, thank you for your patronage and the review. We also enjoy the Atrium's location on Kim Sha Beach. We look forward to your next visit!

4/10 Poor

Kelley

Disliked: Staff & service, amenities, property conditions & facilities
No view. Could barely open or close patio door. Took hours to get maintenance to my room.
Stayed 3 nights in Feb 2024
Response from JLR on 13 Apr 2024
Hello Kelley,We greatly apologize that we were not able to provide you with the vacation you deserve. Good news, all sliding glass doors are being replaced this offseason. We hope to get another chance to show you what we are all about. When booking we have an option for ocean view rooms. Selecting these rooms will guarantee incredible sunsets and vistas of the ocean.

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at The Atrium many times and it never disappoints. Very convenient for my short trips in and out of St. Maarten. Will definitely be back in a few weeks.
Stayed 2 nights in Mar 2024
Response from JLR on 4 Apr 2024
Roxana, Thank you for being a frequent guest at the Atrium. We greatly appreciate your patronage and taking the time to review us. We hope to continue exceeding your expectations and look forward to your next visit!

8/10 Good

rosemary jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities in the condo were excellent and everything one needed was provided. The staff were so courteous, helpful and friendly and will definitely be going back to the Atrium - the beach facilities were very good indeed. Thank you so much.
Stayed 7 nights in Mar 2024
Response from JLR on 3 Apr 2024
Rosemary, Thank you for your patronage and for providing us with feedback. We agree each room is like a fully furnished condo on the beach. I shared your kind words with the staff.We look forward to your next visit!

10/10 Excellent

Anastasia

Liked: Cleanliness
Stayed 9 nights in Mar 2024
Response from JLR on 3 Apr 2024
Anastasia, We are thrilled you had an excellent stay. Thank you for your patronage and the review. We look forward to your next visit!

10/10 Excellent

Kalyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great love it and will be back
Stayed 2 nights in Mar 2024
Response from JLR on 15 Apr 2024
Awesome! We are thrilled that you loved your stay at the Atrium. The staff and I look forward to your next visit!

8/10 Good

Nancy, Ellington

Liked: Staff & service
Updates needed & pools are dirty
Stayed 8 nights in Mar 2024
Response from JLR on 3 Apr 2024
Hello Nancy, Thank you for staying with us and for taking the time to submit a review. Good news, the Atrium starts phase one of room renovations this year! The pool will renovated as well.

10/10 Excellent

German

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service. We loved the area as first timers.
Stayed 3 nights in Mar 2024
Response from JLR on 3 Apr 2024
German, thank you for your kind words. We take pride in our service. We hope to host your next island visit!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are fantastic! Friendly, helpful and accommodating. Everything is clean, well-kept, and comfortable. Building is a little older, but appliances are updated and bathrooms are modern. Beds are comfortable. We will be back!
Stayed 2 nights in Mar 2024
Response from JLR on 3 Apr 2024
Mary, thank you for staying at the Atrium and for your kind words. The staff was thrilled when I shared with them your kudos. We look forward to your next visit!

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from JLR on 3 Apr 2024
Nathalie, thank you for the perfect score. We look forward to exceeding your expectations again!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay at the Atrium. Sayed Feb 29-March 7, 2024. Spacious condo and we opted for an ocean view room. Clean and spacious to say the least. Friedly staff and very helpful with advice about the island and areas around Simpson Bay. I would easily stay here again and cannot recommend this stay enough.
Stayed 7 nights in Feb 2024
Response from JLR on 3 Apr 2024
John, when I read your review to the staff, it made their day. Thank you! The staff takes great pride in their customer service and cleanliness. We look forward to your next visit!

8/10 Good

deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from JLR on 4 Mar 2024
Thank you for staying at the Atrium! We hope to host your next stay.

8/10 Good

Alisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good size room with full kitchen. The bathrooms have been remodeled and updated really nice! The elevators were slow and had some issues with shaking and I thought it was going to break down. It's odd the pool is right beside a restaurant and people can watch you, kind of creepy with no privacy. The guy running the sandwich shop was really nice and friendly. Recommend trying his sandwiches, they're a good price too.
Stayed 2 nights in Feb 2024
Response from Allison on 2 Mar 2024
Good Morning, thank you for staying with us. We addressed the elevator issues and apologize for the inconvenience. Hope to see you again.

4/10 Poor

Jannet

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
During our stay all floor started cracking up in front of our bed and we had to move to different room. They give us much better room but it was inconvenient to move after few days of stay. No normal room service you have to ask for everything. Never stay again
Stayed 7 nights in Feb 2024
Response from JLR on 3 Apr 2024
Jannet, Thank you for the review. We used your feedback with our ever-ongoing training to make improvements to housekeeping services and our front desk communication. We apologize for not delivering on the stay that you deserved. We would love to show you that what you experienced is not who the Atrium is about.

6/10 Okay

Zinoviy

Disliked: Property conditions & facilities
Stayed 7 nights in Feb 2024
Response from JLR on 4 Mar 2024
Thank you for your patronage. We look forward to another opportunity to improve upon your recent stay and exceed your expectations.

8/10 Good

Kenneth, Fond du Lac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and friendly, amazingly based on the rudeness of some of the people staying there. This is an older property but so very convenient. Good service Typical fighting with old people that get up at 6 am to reserve beach chairs and then don't show up until noon. But that is most resorts. Deal with it Compared to most places lots of services and close to everything.
Stayed 4 nights in Feb 2024
Response from JLR on 4 Mar 2024
Hello Kenneth,Thank you for staying at the Atium and for taking the time to review us. I shared your kind words with the front desk staff. We look forward to hosting your next island vacation!!

10/10 Excellent

Drian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Allison on 2 Mar 2024
Thank you for staying with us, was a pleasure having you.

4/10 Poor

Dea

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The location is great, but the service including dropping our bags without apology, the poor service at the front desk, and the very outdated rooms would make me not recommend this hotel.
Stayed 1 night in Dec 2023
Response from JLR on 4 Mar 2024
Thank you for the review. We used your feedback with our ever-ongoing training to make improvements. I apologize about your bags. Yes, the Atrium is an older hotel. We are happy to announce renovations that will start this year!

6/10 Okay

Raoul

Travelled with family
Disliked: Staff & service
I was somehow locked in the bedroom and we called the front desk may times for help but nosnody came. We opened the door somehow. Fire detector turned on while I was in the shower.
Stayed 3 nights in Dec 2023
Response from JLR on 26 Jan 2024
Raoul, Thank you for your patronage and feedback. We apologize for the inconveniences you endured, and we will use your feedback to make things better for your next visit.

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Checking in at the Resort was a kind of awkward I wanted to pay for my 3-day stay upfront with no explanation, they wanted to block my Credit Card. But with a little explaining, I was able not to get my credit card block thank you.
Stayed 3 nights in Jan 2024
Response from JLR on 26 Jan 2024
Hello, Donald, Thank you for staying with us and for taking the time to review your stay. We apologize for the confusion. The resort does have a fully refundable 200 security deposit that is charged at check-in and refunded at checkout. Please contact the resort if your security deposit is still not showing returned. We hope to host your next island visit.

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from JLR on 23 Jan 2024
Matthew, Thank you for staying at The Atrium and for your review. We are pleased you had a good stay and look forward to hosting your next island visit!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Iwas happy with the size of the room but was told it was an ocean view and it was a bay view
Stayed 6 nights in Jan 2024
Response from JLR on 18 Jan 2024
Hello Eric,We are pleased you enjoyed our spacious rooms. The one-bedroom unit is almost like your own private beach condo. I apologize for the confusion with your room view. We promise to do right by you on your next visit.

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was first rate. We were moved to this property because of a mixup with our reservation with Expedia. Although we didn’t get the full ocean view we wanted the staff provided several options and made our experience fantastic. Great customer service.
Stayed 2 nights in Jan 2024
Response from Jlr on 15 Jan 2024
We are happy to be part of your Sint Maarten experience. I'll pass along your kudos to the staff, they are awesome!We hope to host your next island vacation.