Business centre

Reviews of Best Western Empire Towers

2.5 out of 5
Best Western Empire Towers
4100 W Shirley Place, Sioux Falls, SD

Reviews

8.2

Very good

Rating 10 - Excellent. 431 out of 1004 reviews" "
Rating 8 - Good. 356 out of 1004 reviews" "
Rating 6 - Okay. 123 out of 1004 reviews" "
Rating 4 - Poor. 49 out of 1004 reviews" "
Rating 2 - Terrible. 45 out of 1004 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gabage in the parking area
Stayed 2 nights in Mar 2024
Response from Zachariah General Manager on 10 Mar 2024
Thank you for sharing your feedback about your recent stay at our hotel. While we are delighted to hear that overall you had a positive experience, we are truly sorry for the inconvenience caused by the presence of garbage in our parking lot.Maintaining a clean and pleasant environment is a priority for us, and we apologize for falling short of this standard during your visit. Rest assured, we have taken immediate action to address this issue and have implemented additional measures to prevent its recurrence.Your feedback is invaluable to us as it helps us identify areas for improvement, and we sincerely appreciate your understanding and patience in this matter.We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. If there is anything else we can do to make your next visit exceptional, please do not hesitate to let us know.

6/10 Okay

Lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After getting key to our room we went in and the room hadn’t even been cleaned yet.
Stayed 1 night in Mar 2024
Response from Zachariah General Manager on 10 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced with the cleanliness of your first room. Please know that this does not reflect the standards we strive to uphold.We have addressed this matter with our housekeeping team to ensure such oversights are not repeated in the future. Your satisfaction is of utmost importance to us, and we regret falling short of your expectations on this occasion.We appreciate your understanding and hope you would consider giving us another opportunity to provide you with the exceptional stay you deserve. If your travels bring you back to the area, please do not hesitate to reach out to us directly, and we will ensure your next stay exceeds your expectations.

6/10 Okay

Kelsey

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from Zach General Manager on 5 Mar 2024
Thank you for taking the time to share your feedback with us. We truly appreciate your honesty and value your opinion.We're sorry to hear that your experience fell short of expectations during your recent stay with us. Your comments are important to us as they help us identify areas where we can improve and enhance the overall guest experience.Please know that we take your feedback seriously and will address the issues you've mentioned with our team to ensure that necessary improvements are made. We strive to provide all our guests with a comfortable and enjoyable stay, and we regret that we didn't meet your expectations on this occasion.We hope you'll consider giving us another opportunity to exceed your expectations in the future. If you have any further feedback or concerns, please don't hesitate to reach out to us directly.Thank you again for your review, and we hope to have the opportunity to welcome you back for a better experience soon.

2/10 Terrible

Nikki

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The front desk guy barely said 2 words to us or even look at us as we checked in and just demanded my ID.He didn’t tell us a hold was going on my card, I had to ask if there was one before he answered there was. The hotel is old and worn. There isn’t even an automatic door or handicapped button to open the door. The room is clean but very tired and needs upgrading badly. I would never stay here again. The price should have been at LEAST half of what it was for this property.
Stayed 1 night in Mar 2024
Response from Zach-General Manager on 4 Mar 2024
I'm sorry to hear that you had a less than satisfactory experience during your stay at our hotel. We take feedback seriously and aim to provide all our guests with a comfortable and enjoyable stay. We apologize for any inconvenience or disappointment you may have experienced. Your feedback will be shared with our team to address any issues and make improvements where necessary. We hope you will give us another opportunity to exceed your expectations in the future. If you have any further concerns, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Zach-General Manager on 4 Mar 2024
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you had a fantastic stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and we're delighted that we met your expectations. Your kind words mean a lot to us and serve as motivation for our team to continue delivering excellent hospitality. We hope to welcome you back again soon for another memorable stay. If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. Thanks again for choosing to stay with us!

10/10 Excellent

Michael E.

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was one of the best that I have ever stayed at. The tower room was spacious with a table to do my work I brought along. The continental breakfast was fantastic!
Stayed 1 night in Feb 2024
Response from Zachariah General Manager on 19 Feb 2024
Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Providing exceptional experiences for our guests is our top priority, and we're delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back again soon for another wonderful stay.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, beds comfortable, coffee great and breakfast was outstanding
Stayed 1 night in Feb 2024
Response from Zachariah General Manager on 19 Feb 2024
We're delighted to hear that you enjoyed your stay with us! Providing a memorable experience is our goal, and we're thrilled that you appreciated our attention to detail. From the freshly brewed coffee to the impeccable cleanliness, we strive to create a comfortable and welcoming environment for our guests. It's fantastic to know that you found our breakfast offerings to your liking and that our beds ensured a restful night's sleep. Thank you for your kind words, and we hope to have the pleasure of hosting you again soon!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Zachariah General Manager on 19 Feb 2024
Thank you so much for your glowing review and perfect rating! We're thrilled to hear that you had a fantastic stay with us. Providing exceptional experiences for our guests is our top priority, and we're delighted that we could exceed your expectations. Your kind words mean the world to us, and we can't wait to welcome you back for another wonderful stay!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!
Stayed 1 night in Jan 2024
Response from Zach-General Manager on 27 Jan 2024
Thank you for your review Amy. We strive to provide excellent service and to exceed our guest's expectations during their stays. We hope to see you again when you travel through Sioux Falls again!

6/10 Okay

Nancy

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Zach General Manager on 22 Jan 2024
Thank you for taking the time to share your feedback with us. We appreciate your honesty and regret to hear that your experience fell short of expectations.We would like to sincerely apologize for any inconvenience you may have encountered during your stay. Your comments are valuable to us, and we take them seriously as we strive to enhance our services.We are committed to addressing the issues you've raised and are actively working to improve the guest experience. Your feedback is instrumental in helping us identify areas that require attention, and we assure you that corrective measures will be taken.We hope to have the opportunity to welcome you back in the future and provide you with an improved stay that reflects the high standards we aim to achieve.Thank you again for bringing your concerns to our attention.

10/10 Excellent

mark

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Zach General Manager on 19 Jan 2024
Mark, thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay at our hotel.Our team works hard to provide a memorable experience for our guests, and it's always rewarding to receive such positive feedback. We look forward to welcoming you back on your next visit and exceeding your expectations once again.Thank you for choosing Best Western Empire Towers. We appreciate your business and hope to have the pleasure of serving you in the future.

8/10 Good

Pamela, Spearfish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Zach - General Manager on 9 Jan 2024
Thank you for the review Pamela. We strive to provide an extraordinary experience for our guests during every stay. If you have more specific feedback you would like to provide, please feel free to reach out directly to the hotel. We love feedback!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Zach General Manager on 25 Dec 2023
Thank you for your review Eric. We are pleased to see that we exceeded your expectations and are excited to have you stay with us again when you are in the Sioux Falls area.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Zach General Manager on 15 Dec 2023
Thank you for the review Margaret. We strive to exceed our guest's expectations every day. I am so glad to see we were able to do that for you this visit. We hope to see you again soon when you visit Sioux Falls again!

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Zach General Manager on 13 Dec 2023
Thank you for the review Gail, We strive to provide a great experience for every guest during every stay. I am happy to hear that we did this for you. We look forward to seeing you again next time you visit Sioux Falls.

8/10 Good

warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
It was an excellent stay, price was right, free breakfast was good. My only complaint was pillows and mattress, mattress was a little to hard and pillows were to thick and hard, i had to try to sleep with head on mattress because my neck was hurting. But overall it was a good visit
Stayed 1 night in Nov 2023
Response from Zach General Manager on 5 Dec 2023
Warren, Thank you for the review. I am happy to hear that the majority of your stay was pleasant. I am sorry to hear about the pillows and mattress though. We attempt to provide the most comfortable options for our guests. I hope you give us another shot and that we can make your next visit even better!

10/10 Excellent

Kristine

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Zach General Manager on 5 Dec 2023
Thank you for the review Kristine, We strive to exceed our guest's expectations. It looks like we have been able to do so on your trip. We hope to see you again!

8/10 Good

Bryce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did what it was intended to do, provided a comfortable nights stay for reasonable price, will stay again for the price
Stayed 1 night in Dec 2023
Response from Zach General Manager on 5 Dec 2023
Thank you for the review Bryce, we are happy to see you enjoyed your stay. Please feel free to reach out directly to the hotel with any specific feedback you may have had.

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a short overnight stay!
Stayed 1 night in Dec 2023
Response from Zach General Manager on 5 Dec 2023
Thank you for the review Sean. We appreciate you staying with us. We hope to see you again. Feel free to reach out directly to the hotel with any specific feedback we are happy to hear it all.

8/10 Good

Maki

Stayed 1 night in Nov 2023
Response from Zach General Manager on 25 Dec 2023
Thank you for the review Maki, We strive to exceed our guest's expectations every visit. It appears we were unable to do so during your most recent stay. I invite you to contact the hotel directly with your feedback so that we can do better on your next visit!

6/10 Okay

Bruce

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Zach General Manager on 25 Dec 2023
Thank you for the review Bruce. I apologize that we did not exceed your expectations during your stay. I hope you are able to reach out to the hotel directly so that we can get the specifics on your feedback. We strive to exceed our guest's expectations every time. We hope to get another chance when you are in Sioux Falls again.

10/10 Excellent

marcella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Nov 2023
Response from Zach General Manager on 4 Dec 2023
Thank you Marcella for the Review. We strive to exceed our guests expectations. We hope to see you again!

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Zach General Manager on 4 Dec 2023
Thank you Ronald for the review. We strive to exceed our guest's expectations. If you would like to provide specifics on your review please feel free to reach out to the hotel directly.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
This was the best stay of the entire trip - thank you!
Stayed 1 night in Nov 2023
Response from Zach General Manager on 27 Nov 2023
Thank you for the review Christine. We try to exceed every guest's expectations every time. In your case, it sounds like we have done so. Thank you again and we hope to see you next time you visit Sioux Falls.

8/10 Good

Curtis

Travelled with family
Liked: Staff & service, property conditions & facilities
We were happy with this property, breakfast was good.
Stayed 1 night in Nov 2023
Response from Zach General Manager on 20 Nov 2023
Thank you for the review Curtis. We strive to exceed our guest's expectations every time. If you have any specific pieces of feedback you would like to provide please feel free to reach us directly at the hotel. We hope to see you again next time you are in Sioux Falls!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Zach General Manager on 14 Nov 2023
Your review is much appreciated Mark. We always strive to exceed our guest's expectations. Seems like we may have done so this time around. We hope to be able to do it again very soon!

10/10 Excellent

Trace

Stayed 1 night in Nov 2023
Response from Zach General Manager on 5 Dec 2023
Thank you for the review Trace. We strive to provide our guests with an experience above the rest. We are happy to see that it appears we did so for you. If you have any additional feedback please feel free to reach out directly to the hotel.

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Zach General Manager on 13 Nov 2023
Thank you for the review Meghan. We hope to see you again next time you happen to be in the area. We strive to exceed our guest's expectations every time and hope to do this again for you in the future.

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This sits adjacent with a very run down old motel (in poor repair) and a thrift store. There was a drug deal in front of us while we were in the car. We wanted to be able to walk around but NO WAY in this area! Went inside to ask to see the room at 4pm. The checkin area was less than clean. The beige couch shown in the photos was scratched and peeling and a cabinet door in the check in area was broken and hanging off—not at all like in the pictures on the website. The elevator was dirty. The hallways were dirty. The bedroom carpet under a dining table was dirty. I always pull back the sheets to check for clean mattresses, sheets and for bugs. There was dried food on the bedskirt and what appeared to be skin cells?? The bathtub sticker to prevent falls was stained. We were told it was too late to cancel at 4.03. Unable to reach a real person at Expedia. We drove to the Avera area and got a great, clean hotel for the same price. So it cost me double because I couldn’t speak to a person at Expedia and the staff person refused to let us cancel the room. But it was worth it!! DO NOT STAY HERE!
Stayed 1 night in Nov 2023
Response from Zach General Manager on 6 Nov 2023
Thank you for your review. I am very sorry that we did not exceed your expectations. I will personally look into all of the concerns that you have listed. I truly hope that we can do better for you. The unfortunate incident with the other motel that is close by we cannot control but the concerns of our hotel and cleanliness will be addressed. Thank you again for bringing this to my attention.

8/10 Good

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little awkward getting to
Stayed 1 night in Oct 2023
Response from Zach General Manager on 1 Nov 2023
Thank you for your review. We can see how the access to our parking lot is awkward right now. But we appreciate you toughing it out to see us, and we look forward to seeing you again!

8/10 Good

Dijana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to everything
Response from Zach General Manager on 31 Oct 2023
Thank you for the review Dijana, if you have any other specifics that we can work on to make your next stay better we would be happy to listen. We hope to see you again soon!

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was as advertised. Nice comfortable bedding. The breakfast was a really nice surprise, better than most other hotels offer. The parking lot had huge pot holes, made for tricky driving especially in the dark.
Stayed 1 night in Oct 2023
Response from Zach General Manager on 30 Oct 2023
Thank you for the review Victoria. We appreciate the information. We strive to exceed our guest's expectations. We hope you get a chance to stay with us again!

2/10 Terrible

Garron

Travelled with partner
Disliked: Cleanliness, staff & service
When we got here in south dakota, we're from minnesoa. We went to check in at the front desk. They gave us keys to a room that is already occupied. Which we Reserved the roum online ahead of time. Which was kind of messed up for me to walk into someone else's room. Thank god there were dressed. Then it took him another twenty minutes to give us other keys. Then we were late to our venue we were trying to make. I tried to tell him that we're gonna be late. It didn't seem like he cared at all.
Stayed 1 night in Oct 2023
Response from Zach General Manager on 30 Oct 2023
Thank you for the review. I am sorry we did not exceed your expectations. I understand the different emotions that can come from going to walk into your room and seeing someone else already in the room. I apologize and have been looking into what happened as our system should not allow us to check a guest into a room that is listed as occupied. I will also address the attitude of the front desk clerk. We want to make sure that we are doing everything we can to ensure you have a pleasant stay. We hope you enjoyed the rest of your trip.

8/10 Good

Sean

Stayed 1 night in Oct 2023
Response from Zach General Manager on 20 Nov 2023
Thank you for the review Sean. If there were any specific pieces of feedback you would like to provide please feel free to reach us directly at the hotel. We hope to see you again soon!

8/10 Good

Joseph, Fairfield

Liked: Cleanliness, staff & service, amenities
Bed linens and pillows are really good. Ability to control temperature a plus. Shower and bath clean.
Stayed 1 night in Oct 2023
Response from Zach General Manager on 30 Oct 2023
Thank you for the review. We appreciate you staying with us. We hope to see you again next time you come through Sioux Falls.

6/10 Okay

Alliyah

Business traveller, Travelled with partner
It’s a decent stay for a one night, crowded breakfast area - older hotel rooms that need to be updated room have a small stench to it.
Stayed 1 night in Oct 2023
Response from Zach General Manager on 25 Oct 2023
Thank you for the review Alliyah. We appreciate all feedback and this will be looked into immediately. Hope to see you again soon!

10/10 Excellent

Robson

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in friendly staff
Stayed 1 night in Oct 2023
Response from Zach General Manager on 25 Oct 2023
Thank you for the review Robson. We appreciate all feed back and strive to exceed expectations of all guests. We hope to see you again soon.

10/10 Excellent

Janice

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the security at the side door. II thought the property had enough parking. It was really quiet where our room was located.
Stayed 2 nights in Oct 2023
Response from Zach General Manager on 23 Oct 2023
Thank you for the review Janice! We strive to exceed our guest's expectations each time they visit! We appreciate your feedback and hope to see you again soon!

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable but weird.
The bed and pillows are very comfy. Checking in was wierd as the guy didn't communicate the whole time. He would be silent and not say a word. Then handed us our room keys that stopped working at 8 am, 3 hours before checkout. That was inconvenient but over all it was a nice stay in the area we needed.
Stayed 1 night in Oct 2023
Response from Zach General Manager on 23 Oct 2023
Thank you for the review Michael. I am sorry to hear about the front desk clerk and key cards. I will be sure to speak with them about this. We appreciate the feedback and hope to see you again soon!

10/10 Excellent

randy, albertville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and located to several restaurants
Stayed 1 night in Oct 2023
Response from Zach General Manager on 23 Oct 2023
Thank you for the review Randy. We are glad to hear that you enjoyed your stay and that you found plenty of eateries in the area. We hope you found one that really stuck out for you! We can't wait to see you again.

4/10 Poor

Paul

Stayed 1 night in Oct 2023
Response from Zach General Manager on 23 Oct 2023
Thank you for the review Paul. We are sorry we did not exceed your expectations as we strive to do every time. Please feel free to reach out to the hotel to provide specifics on your stay so that we may use this information to provide feedback to the staff. We want to make sure that every stay for every guest exceeds their expectations.

6/10 Okay

Isabelle

Stayed 1 night in Oct 2023
Response from Zach General Manager on 23 Oct 2023
Thank you for the review Isabelle. We are sorry we did not exceed your expectations. Please feel free to reach out to the hotel to provide specifics so that we can be sure that the situation does not happen again. We strive to exceed the expectations of our guests and one way we do so is by taking feedback very seriously. Thank you again.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
Won't return
The hallways were very dirty. The bathroom for guest in the lobby is locked at all times and you must get a key from the front desk but it was not clean. The driveway to the parking lot has multiple potholes that are quite large and make driving difficult. There was no staff at the desk multiple times when we went to inquire about things. The description of the hotel is not valid. It says that there is a hot tub and a fitness center, neither of which exist.
Stayed 1 night in Oct 2023
Response from Zach General Manager on 23 Oct 2023
Thank you for your review. We take our feedback very seriously. I will ensure the front desk staff is aware of the concerns of not being readily available and the cleanliness concerns. We strive to exceed the expectations of our guests. I did review the Hotels.com listing and I don't see a hot tub listed which we have not had at this facility. The fitness room does state that guests have access to one nearby. I really hope we can turn this around and invite you back to show we really do care and can provide you with the experience that you have come to expect from our brand.

10/10 Excellent

Er

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place and location
Stayed 1 night in Oct 2023
Response from Zach General Manager on 9 Oct 2023
Thank you for your review. We appreciate all those stars! We look forward to seeing you on your next trip to Sioux Falls!

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property on the inside was very clean. Beds etc were great. Honestly, my only issue was our comforter had what looked like ink stains on it. I would stay there again!
Stayed 1 night in Oct 2023
Response from Zach General Manager on 9 Oct 2023
Thank you for your review. I do apologize to hear that the comforter had stains on it I will definitely be looking into this. But we can't wait for you to come see us again!

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around hotel under construction making it difficult to get to hotel, but is not the fault of the hotel. otherwise stay was pleasant experience.
Stayed 1 night in Oct 2023
Response from Management on 9 Oct 2023
Thank you for staying with us.

6/10 Okay

Craig

Business traveller
Liked: Cleanliness, staff & service, room comfort
Just ok.
The room was ok, nothing stood out. The room I was given was right near a door and a set of stairs. There was considerable noise from both. Other wise the stay was fine. Front desk staff was very friendly.
Stayed 1 night in Oct 2023
Response from Zach General Manager on 5 Oct 2023
Thank you for the review. We are sorry to hear there was so much noise from the stairways. We will look into this. We appreciate and incorporate all feedback. We hope to see you again next time you are in the area!

10/10 Excellent

Adrienne, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Last minute reservation for a very late check-in with our dog. The desk person was very friendly and they had treats for our dog and for us.
Stayed 1 night in Oct 2023
Response from Zach General Manager on 4 Oct 2023
Thank you for the review! We are so happy we were able to accommodate you and your pet. Please let us know if there was anything we could've done to make your stay even better. We hope to see you again!

10/10 Excellent

Lucas

Travelled with family
Liked: Property conditions & facilities
Clean and staff was nice
Stayed 1 night in Sep 2023
Response from Zach General Manager on 4 Oct 2023
Thank you for your review. We are so happy we were able to accommodate your needs. Please let us know if there was anything else we could have done. We also hope to see you again soon!

6/10 Okay

Ana

Stayed 1 night in Sep 2023
Response from Zach General Manager on 4 Oct 2023
Thank you for the review. We are sorry to see we did not exceed your expectations. Please do not hesitate to reach out to us for more specific details on your feedback. We hope to see you again soon.