This is a nice house. Maybe 5-10 years old and built of good quality materials. I appreciate that it is pet friendly - that is one reason we rented it. But, the carpet was dirty and smelled of pet urine. The kitchen countertops were not clean - grease, dried on food particles and dirt. We cleaned the countertops before we unloaded our groceries. The kitchen was lacking aluminum foil and plastic wrap - standard kitchen stock items. Towels were thin, white low-end motel quality. TVs worked well as did internet.
We had difficulty locking the front door. The door jam was out of alignment and required the handle to be tugged in order for the locking mechanism to lock. Had a few frustrating hours trying to get it to work after contacting Vacasa. The next day the local manager texted us with this tip. Why don't you just fix the door so it operates correctly?
We were notified a few hours before our rental that the upstairs shower was not working and that it would be fixed in 3 days. That meant four adults sharing one shower for the 4 day stay. Vacasa said they would give us a $500 credit due to this problem. They screwed up - I had to call 5 times before it was finally in their system.
This was our first experience with Vacasa management and I was not impressed. I did not like the "Live Chats" with Vacasa - not helpful. Customer service reps are very pleasant but don't seem particularly competent.