Classic Studio Suite, Garden View
Check availability

Reviews of ATM Aparts Sofia

3 out of 5
ATM Aparts Sofia
Poligona Area, Building 44, Entrance A, Sofia

Reviews

8.2

Very good

Rating 10 - Excellent. 22 out of 53 reviews" "
Rating 8 - Good. 20 out of 53 reviews" "
Rating 6 - Okay. 7 out of 53 reviews" "
Rating 4 - Poor. 2 out of 53 reviews" "
Rating 2 - Terrible. 2 out of 53 reviews" "

8.6/10

Cleanliness

7.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Dawn

Travelled with group
Liked: Property conditions & facilities
Good apartment that was local to the shopping mall. Good access into property with comfy beds, with fridge, kettle and stove (no microwave) Electrics were a bit dodgy and fridge not cleaned out so smelt when we arrived. No process to leave the keys anywhere when going home.
Stayed 3 nights in Nov 2022

10/10 Excellent

Tracy

Stayed 1 night in Oct 2022

10/10 Excellent

Kalina

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
All perfectly!
Stayed 1 night in Jul 2022

2/10 Terrible

Val

Stayed 1 night in Sep 2022

2/10 Terrible

Ethan

Disliked: Amenities, property conditions & facilities
I specifically asked the owners where to park, and they told me to park in front of the property. My car was then towed and I had to pay to release it.
Stayed 4 nights in Aug 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

daniel

Stayed 1 night in Aug 2022

10/10 Excellent

Nikolay

Travelled with family
Liked: Cleanliness, room comfort
Very clean and on nice location. You need to call on the phone in order to get the person for check-in.
Stayed 1 night in Aug 2022

10/10 Excellent

Teodora

Liked: Cleanliness, amenities, property conditions & facilities
Любезен персонал
Stayed 1 night in Jul 2022

10/10 Excellent

Mira

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Always friendly staff
Always stay at Atm before travelled. Very close to airport. Great breakfast. Friendly staff and convenient shuttle service with great driver.
Stayed 1 night in Jul 2022

8/10 Good

Yuliana

Stayed 1 night in Jul 2022

8/10 Good

Ivan

Travelled with family
Liked: Cleanliness, room comfort
Confusing check-in process
There is no reception and customers should call a phone number for somebody to come and let you in. This is not sufficiently well described though, and the check-in process is very confusing. When you arrive at the property, there is a sign for ATM Aparts, which only makes it more confusing as it makes you think you should enter the entrance under the sign, which is not the case. I recommend that the owners update the sign and the description in the website to give better instructions to the guests.
Stayed 1 night in Jul 2022

8/10 Good

Veronika

Business traveller
Liked: Cleanliness, room comfort
Overall it was good
Overall, the studio was alright. They didn’t have a hairdryer but that just a personal preference because I didn’t bring any with me.
Stayed 1 night in Jul 2022

8/10 Good

Velizar

Business traveller
Liked: Cleanliness
Stayed 2 nights in May 2022
Response from Венета on 25 May 2022
Благодарим за хубавия отзив !

10/10 Excellent

Arthur

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Ok to spend a few hours before the flight nothing more.
Stayed 1 night in May 2022
Response from Венета on 25 May 2022
Благодарим за хубавия отзив !

8/10 Good

Jan

Liked: Cleanliness, room comfort
Excellent customer relations
As it happens our apartment was being used by Ukrainian refugees and we were relocated to a sister Hotel. This was a brilliant upgrade, 4* apart-hotel with jacuzzi bath, huge reclining bed, free breakfast and airport transfer. Super friendly staff. Cannot fault the way they handled this. Will definitely consider using them again.
Stayed 1 night in Apr 2022
Response from Венета on 12 Apr 2022
Благодарим за хубавия отзив. Ще ви очакваме отново !

4/10 Poor

Emil

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Dec 2021
Response from Венета on 25 Jan 2022
Благодарим за отзива. Ще ви очакваме отново.

10/10 Excellent

Nelly

Liked: Cleanliness, amenities, property conditions & facilities
Easy check in.Good location.Very helpful and friendly staff.Free shuttle to the airport.
Stayed 1 night in Nov 2021
Response from Венета on 1 Dec 2021
Благодарим за хубавия отзив. Ще ви очакваме отново.

6/10 Okay

Christiana

Business traveller
Liked: Cleanliness
It was ok , but will not repeat. Room was different than what I reserved and payed for.
Stayed 1 night in Oct 2021
Response from Венета on 8 Oct 2021
Благодарим за отзива. Трябваше да кажете, че искате различна стая от тази в, в която сте настанени.

10/10 Excellent

Dimitar

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021
Response from Венета on 5 Sept 2021
Благодарим за хубавата оценка !

4/10 Poor

Ivan

Travelled with family
Disliked: Cleanliness
No reception, no hot water, and no communication
Check-In: The hotel is located in an apartment building. The hotel has no reception. It is unclear where the entrance is or how to check-in. We had to ask a lady in the grocery store and she knew the cleaning lady and called her. Without that, it is totally unclear how to enter the building. Parking: It is unclear where the parking is and most people have to park illegally on the street. No hot water, communication from hotel was non-existent: During our stay, there was no hot water due to scheduled city maintenance. This was known to the hotel for a few days before our visit, but we were not informed in any way until the time of check-in. We were unpleasantly surprised with the news by the cleaning lady. They offered us to accommodate us at another location, but the options given were not satisfactory as the room did not have enough beds for our family and the bathroom was outside of the room. Overall very frustrating experience.
Stayed 1 night in Aug 2021
Response from Венета on 28 Aug 2021
По време на вашия престой имаше профилактика на топлофикация в цяла София, затова ви е предложено да се настаните в АТМ ХОТЕЛ, където сме на термопомпи и винаги имаме топла вода. Съжаляваме, че сте останали с лошо впечатление. АТМ Апарт има рецепция и отделно рецепцията на другият ни хотел работи 24 часа и отговаря за трансферите до летище София.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Simple very clean and Diana who was working was very nice and hospitable.
Stayed 1 night in Feb 2021
Response from Венета on 24 Mar 2021
Благодарим за отзива, ще се радваме отново да сте наши гости!

10/10 Excellent

ValentinIon, Bucharest

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
it is a big, spacious, clean apartment, I seriously recommend it to those interested
Stayed 1 night in Oct 2020

8/10 Good

Val, Chicago IL

Travelled with family and small children
Liked: Cleanliness, amenities
The staff was extremely nice and courteous!It was clean and pleasant with comfortable beds!There was a free shuttle in the morning to take us to the airport!
Stayed 1 night in Aug 2020
Response from Венета on 14 Aug 2020
Благодарим за добрата оценка ! Ще се радваме отново да сте наши гости!

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jun 2019

8/10 Good

yael, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice room, very clean, very good Internet, 12 Min. to the airport
Stayed 1 night in Sep 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable new studio apartment
Very nice, comfortable modern apartment. Very close to the airport. The surrounding area is a construction zone at the moment but once in the property it is very comfortable and quiet.
Stayed 1 night in Sep 2018

10/10 Excellent

Dimitar, Bulgaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place near The Moll
Nice place near The Moll. New and clean. Big rooms with big beds. Cable TV and WiFi in rooms OK.
Stayed 3 nights in May 2018

8/10 Good

JFM

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient place near a bunch of new offices
The apartments are in a new building, very clean and well-equipped with everything you might need even for a longer stay. Pick-up from the airport is included and easy to arrange. Location is close to various business offices as well as a huge mall (with food court). Not well suited to visit the centre as it is too far to walk there - although taxis are cheap. Lots of buildings are being constructed in the area but there is no loud noise to keep you awake. A couple of small things like bedside lamp and maybe some basic supplies (coffee, sugar) would be nice. There is a shop downstairs.
Stayed 4 nights in May 2018

10/10 Excellent

Gail, New York

Liked: Cleanliness, property conditions & facilities, room comfort
Brand new and scrupulously clean. The classic studio has a living room- kitchen combo with a two burner glass top stove, no oven, small fridge. Totally adequate. Very good Wi-Fi and lots of TV – I watched CNN all the time. Separate bedroom with double bed and bathroom with nice glass shower. Really inexpensive. Right down stairs very handy little bodega with friendly proprietor. Great location 3 miles from downtown. Close to tech center where my husband attended a workshop. Bus system and metro great. Would definitely stay there again.
Stayed 1 night in May 2018

10/10 Excellent

Polia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Nikolay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The building work was not complete but the apartment was excellent. The staff were helpful although based at another hotel.
Stayed 5 nights in Nov 2017

8/10 Good

Ivaylo

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Apartment 108
The "apartment" is a room with kitchen about 1.5meters from the bed. I was told there is a full/queen bed inside but it was made of two twin mattresses (of different height/length) pushed together. No A/C; no "mosquito net" on the only window leaves you with the choice to sleep in hot room or sleep in room full of insects. There was no exhaust fan (or window) in the bathroom. Furniture was new (IKEA), bathroom size is good, cheaply furnished though. At check out, I was told that they will be installing A/C the same day....I wonder if this is what everyone hears at checkout.... There was no dedicated parking and you have to park on the street in front (which is active building area). My rental car got scratched (possibly) by someone who parked behind me overnight.
Stayed 2 nights in Jul 2017

8/10 Good

Erol

Liked: Cleanliness, room comfort
Goed
Parkeren op straat. Kan een probleem worden als er geen vrije plek te vinden is.
Stayed 1 night in Aug 2022

10/10 Excellent

Tamer

Travelled with family
Liked: Cleanliness, room comfort
Son dakika
Sofyada son dakikada
Stayed 1 night in Aug 2022

10/10 Excellent

Aynur

Stayed 1 night in Aug 2022

6/10 Okay

Daniel

Stayed 1 night in Jul 2022

10/10 Excellent

Nicolas

Stayed 5 nights in Jul 2022

10/10 Excellent

Albena

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

THIERRY

Liked: Cleanliness, room comfort
un confort impeccable
sejour tres court mais genial,bonne communication, une gentillesse incroyable avec l'accueil.respect de la parole.franchement nickel
Stayed 2 nights in Jul 2022

8/10 Good

Christophe

Liked: Cleanliness, property conditions & facilities
Salle de bain exiguë sans tablette pour poser ses affaires. Climatisation poussive. Logement spacieux, très bien meublé et équipé.
Stayed 2 nights in Jul 2022

10/10 Excellent

Christophe

Liked: Cleanliness, amenities, property conditions & facilities
Très spacieux et bien équipé. Idéal pour quelques jours sur Sofia !
Stayed 2 nights in Jul 2022

6/10 Okay

Verified traveller

Travelled with family
staff need to learn how to deal with customers
check in was very difficult and complicated. there was no reception on the place and it was nowhere stated that you should contact the accommodation in advance. no one answered the specified phone number. when we finally got hold of someone on the phone, the woman who answered was very unpleasant and unprofessional. otherwise approved accommodation for the price you pay if you do not care about smal faults
Stayed 1 night in Jul 2022

10/10 Excellent

Pinca

Liked: Cleanliness
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very good Nice place to stay
Stayed 1 night in Jul 2021
Response from Veneta on 23 Aug 2021
Thank you

8/10 Good

jaoued

Travelled with family
Liked: Cleanliness, room comfort
Apartments +++
Bon sejour ++
Stayed 1 night in Jul 2021
Response from Veneta on 23 Aug 2021
Thank you

8/10 Good

jaoued

Travelled with family
Liked: Cleanliness, room comfort
Apartment bien situés et propre +++
Sejour ok appartement sympathique+++ bien situés
Stayed 3 nights in Jul 2021
Response from Veneta on 23 Aug 2021
Thank you

6/10 Okay

Iman

Travelled with family
Liked: Cleanliness
Området var fint, men man skulle gå til nærmeste station. Morgenmaden var elendig, toast med 2 skiver ost. Medarbejderen (Herren) var virkelig ubehøvlet til morgenmaden, dog var de kvindlige kollegaer søde. Ingen hårtørrer og køleskabet var slukket ved ankomst.
Stayed 2 nights in Jan 2021
Response from Венета on 30 Jan 2021
Благодаря за искренния отзив !