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Reviews of Pannonia Hotel

4 out of 5
Pannonia Hotel
Várkerület 75, Sopron

Reviews

8.6

Excellent

Rating 10 - Excellent. 124 out of 280 reviews" "
Rating 8 - Good. 111 out of 280 reviews" "
Rating 6 - Okay. 35 out of 280 reviews" "
Rating 4 - Poor. 6 out of 280 reviews" "
Rating 2 - Terrible. 4 out of 280 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Maci

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice historic property
Great spot, lovely historic hotel with nice large lobby and breakfast room. Super friendly staff. Good gym area. We were right across from the Christmas market, close to fire tower and museums. I had a large bathroom with tub. I was very happy with this it was a great value.
Stayed 2 nights in Dec 2023

10/10 Excellent

Filib

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was like a dream of princess for my wife to stay in this luxury hotel. Decors are amazing, room ceilling is very high. This is life in a castle. Very recommended.
Stayed 1 night in Oct 2023
Response from Szilágyi Pál on 17 Oct 2023
Dear Filip, we are thrilled by your kind words and extremely happy! This is the reason why we love hospitality so much, so we can bring joy to our guests' lives. Thank you again!

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the second time I’ve stayed here, it’s just fine, though one can see how elegant it used to be, too bad it wasn’t more popular and lively.
Stayed 1 night in Sep 2023

6/10 Okay

Eva

Disappointing
Does not present like a four star hotel. Grand facade, fancy old building, mediocre inside and amenities. Very hard mattress, lumpy pillows, thin, old towels, no coffee in room, and you have to ask for services at the reception. Excellent location and friendly staff.
Stayed 1 night in Sep 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our needs!
Stayed 1 night in Aug 2023
Response from Szilágyi Pál on 17 Aug 2023
Dear Guest, thank you for the great feedback! We are looking forward to your next stay!Your Team Pannonia

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service
Perfect place to stay for one night close walking to everything. Staff was very friendly and helpful breakfast was awesome.
Stayed 1 night in Jun 2023
Response from Pannonia Hotel Team on 6 Jul 2023
Dear Guest, thank you for your great feedback! We are happy that you enjoyed your stay at Pannonia Hotel. We are looking forward to welcome you next time again!

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 10 min walk from station. The Entrance & hallway very grand . Our room was clean & comfortable. We didn’t have breakfast .Sopron is a lovely town to explore
Stayed 1 night in Apr 2023

10/10 Excellent

Alexandru

Stayed 1 night in Sep 2022
Response from Pal on 29 Sept 2022
Dear Guest, thank you so much for your kind review! We are looking forward to your next stay!Team Pannonia

10/10 Excellent

Popa

Stayed 1 night in Sep 2022
Response from Pal on 29 Sept 2022
Dear Guest, thank you so much for your kind review! We are looking forward to your next stay!Team Pannonia

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hungary Road Trip
Smooth check-in. Parking on back side underneath hotel with garage to room access. Parking was 11.00 euro fee, well worth it. Good wifi. Very large room. In the center on town, but very quiet. Supermarket one block away. Warm water, never really hot. I would return, Dan
Stayed 1 night in Apr 2022

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely would recommend this beautiful hotel
A classic, old-World hotel with gorgeous entrance and well-maintained public, common spaces. Good size rooms for a European hotel. Was fine for me, but very picky people might want a little more renovation in the rooms themselves.
Stayed 1 night in Mar 2022

8/10 Good

PIOTR M, Mount Vernon

Travelled with partner
Liked: Cleanliness, staff & service
Center of the city everything is walking distance Old charming hotel but little run down with communist era leftovers Pricy too but if you are using Expedia points go for IT Besides not too many other choices Overall we are pleased Staff very friendly and helpful
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property needs major renovation, the condition and what is offered would gut a 2 star , the room price is completely wrong and breakfast wasn’t even included
Stayed 2 nights in Aug 2021

8/10 Good

Chatburn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large rooms and great location
The room was very nice, large and comfortable. The staff were nice and helpful. The hotel is close to all of the main tourist spots in the old city. The wellness center was not up to standards, but maybe that is due to the Corona virus situation. I did not find that it was attended and the pool was not usable. Overall, however, I liked the hotel and would definitely stay there again if ever in Sopron.
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
there are only government-close newspapers. the hotel is clean and comfortable and is in very close to the historical centre.
Stayed 1 night in Jan 2020

8/10 Good

Kim, Port Perry

Liked: Cleanliness, amenities, property conditions & facilities
Hotel located in excellent Central areas close to activities and sightseeing and public transportation. hotel very clean but old fashioned with great character. Swimming pool hot tub fitness center and wellness area excellent as was the beautiful restaurant area. only complaint is that they were not willing to check me in prior to 3 p.m. even tho room was empty. also phoned the front desk several times to order room service and a taxi and to get help with luggage but never once did reception into the phone. Many rooms are also not accessible. stairs going up and down between flowers between rooms which is very inconvenient to pull any luggage or if you have accessibility issues. Make sure you are clear on your request if you cannot do stairs.
Stayed 1 night in Nov 2019
Response from szilagyipal on 18 Nov 2019
Dear Guest, Thank you for the good review. We have several room types and improve each according to the style and capabilities. It is really great that you had a good experience and we are looking forward to meeting you again! We do have a large numeber of unique rooms, which also means that even if we have some free rooms, we do have to provide the room that was booked by our guest and we also have to have proper cleaning and checks before we can offer the room for vacation. We are sorry for any inconcenience with early check in, but we belive in clean and tidy rooms for our guests, which sometimes make the process a bit awkward from the outside, but is for the convenience ouf our guests. Best regards, Pal Szilagyi, director

8/10 Good

Shane

Liked: Staff & service, property conditions & facilities, room comfort
Hits the spot on the Hungarian border
Great old hotel in a terrific location. Nice breakfast buffet.
Stayed 1 night in Sep 2019
Response from szilagyipal on 22 Oct 2019
Dear Guest, Thank you for the excellent review. We are working hard to be exceptional. We have a long road ahead, but are utmost happy to see such great feedback regarding our work. We are looking forward to your next stay with us! Best regards, Pal Szilagyi Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from szilagyipal on 2 Oct 2019
Dear Guest, Thank you for the excellent review. We are working hard to be exceptional. We have a long road ahead, but are utmost happy to see such great feedback regarding our work. We are looking forward to your next stay with us! Best regards, Pal Szilagyi Director

2/10 Terrible

Pavlos

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2019
Response from szilagyipal on 27 Sept 2019
Dear Guest, Thank you for the feedback. We are terribly sorry that you had such a bad time at our hotel. Usually this not the experience of our guests. There is nothing in your feedback how we could improve, but we will nevertheless look at the our work and rethink procedures if necessary. Sincerely yours, Pal Szilagyi, director

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There is not much we like about this property. It is just old and worn out. It is not clean either. The only good thing is the location to the old town.
Stayed 3 nights in Sep 2019
Response from szilagyipal on 16 Sept 2019
Dear Guest, Sorry if you had a bad time at our hotel! Usually this is not the experience of most of our guests. We hope next time you will have a much better experience in of our 79 rooms uniquely designed. Best regards, Pal Szilagyi, director

10/10 Excellent

Gabor, USA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotel in town. ! Great location end delicious breakfast !
Stayed 1 night in Sep 2019
Response from szilagyipal on 8 Sept 2019
Dear Guest, Thank you for the excellent review. We are working hard to be exceptional. We have a long road ahead, but are utmost happy to see such great feedback regarding our work. We are looking forward to your next stay with us! Best regards, Pal Szilagyi Director

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a nice hotel, ac could be better
everything was great overall. a very nice hotel. the ac was just enough to be ok.
Stayed 1 night in Sep 2019
Response from szilagyipal on 6 Sept 2019
Dear Guest, Thank you for the excellent review. We are working hard to be exceptional. We have a long road ahead, but are utmost happy to see such great feedback regarding our work. We are looking forward to your next stay with us! Best regards, Pal Szilagyi Director

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast. Very good spa and pool. Room unfortunately like hospital room. Very clean and disabled proof :)
Stayed 1 night in Aug 2019
Response from szilagyipal on 12 Aug 2019
Dear Guest, Thank you for the excellent review. We are working hard to be exceptional. We have a long road ahead, but are utmost happy to see such great feedback regarding our work. We are looking forward to your next stay with us! The room you booked was probably a the special room for disabled persons (shall be reflected in the hotel room's name), but we have 60 uniquely styled rooms in the hotel :D Best regards, Pal Szilagyi Director

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Great location
Great location! Easy walk from the train station, right in the middle of Sopron. Breakfast was excellent and kids and adults enjoyed the pool area. The old building itself is not that easy to navigate, but the signs help. Beds and towels were nice and clean. We had to wait until 3 to check-in. The rooms were plain, old building high ceiling rooms. Bathroom was nice and clean, but nothing extra was included other than a soap (body and hair) dispenser on the wall. We needed to go down to the pool area to pick up the bath ropes, then carry them back down before check out - an extra inconvenience....
Stayed 1 night in Jul 2019
Response from szilagyipal on 12 Aug 2019
Dear Guest, Thank you for the excellent review. We are working hard to be exceptional. We have a long road ahead, but are utmost happy to see such great feedback regarding our work. We are looking forward to your next stay with us! Best regards, Pal Szilagyi Director

8/10 Good

judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel perfectly located
It is a wonderful, established hotel in Sopron. The only improvement needed is the quality if the breakfast buffet... in a country known for good bread choices, here the offerings were limited and the bread so stale, it had to be two days old. Also, hardly any fruit, the juices watery ... they need to improve in this area.
Stayed 3 nights in Jul 2019
Response from szilagyipal on 24 Jul 2019
Dear Guest, Thank you for the good review. We have several room types and improve each according to the style and capabilities. It is really great that you had a good experience and we are looking forward to meeting you again! We source the bread every day fresh from the local bakery every morning. The only exception is Sunday, when it is closed, but two days old bread is impossible in the house, since from Monday to Saturday bread is bought in the morning, just before breakfast from the local bakery. We will look into the issue what could have gone wrong. In principle we have at least 5 different types of fruits served in the morning and the juice is 50% juice, tightly controlled by the company providing the juice machines. I will look into these issues and will try to come up with improvement, so next time you will have a better experience. Best regards, Pal Szilagyi, director

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019
Response from szpal on 5 Jul 2019
Dear Guest, Thank you for the review and feedback. We have several room types and improve each according to the style and capabilities. Sorry for any inconveniencies, we are constantly catching up with upgrades, and hope to serve our guests as good as possible. Best regards, Pal Szilagyi, director

8/10 Good

Shmuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed 1 night in Mar 2019
Response from szilagyipal on 5 Jul 2019
Dear Guest, Thank you for the good review. We have several room types and improve each according to the style and capabilities. It is really great that you had a good experience and we are looking forward to meeting you again! Best regards, Pal Szilagyi, director

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from szilagyipal on 27 Jun 2019
Dear Guest, Thank you for the good review. We have several room types and improve each according to the style and capabilities. It is really great that you had a good experience and we are looking forward to meeting you again! Best regards, Pál Szilágyi, Director

10/10 Excellent

yona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing
Stayed 3 nights in Jun 2019
Response from szilagyipal on 22 Jun 2019
Dear Guest, Thank you for the excellent review. We are working hard to be exceptional. We have a long road ahead, but are utmost happy to see such great feedback regarding our work. We are looking forward to your next stay with us! Best regards, Pal Szilagyi Director

10/10 Excellent

Arpad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from szilagyipal on 22 Jun 2019
Dear Guest, Thank you for the excellent review. We are working hard to be exceptional. We have a long road ahead, but are utmost happy to see such great feedback regarding our work. We are looking forward to your next stay with us! Best regards, Pal Szilagyi Director

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the old world charm of the hotel. The location was excellent too.
Stayed 1 night in Jun 2019
Response from szilagyipal on 22 Jun 2019
Dear Guest, Thank you for the excellent review. We are working hard to be exceptional. We have a long road ahead, but are utmost happy to see such great feedback regarding our work. We are looking forward to your next stay with us! Best regards, Pal Szilagyi Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining room was excellent. Probably, the best dining room I ever used. The atmosphere of the hotel is so nice that I could spend very comfortable. I would like to stay again.
Stayed 2 nights in May 2019
Response from szilagyipal on 24 May 2019
Dear Guest, Thank you for the excellent review. We are working hard to be exceptional. We have a long road ahead, but are utmost happy to see such a great feedback regarding our work. We are looking forward to your next stay with us! Best regards, Pal Szilagyi Director

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2019
Response from szilagyipal on 10 May 2019
Dear Guest, Thank you for the excellent review. We are working hard to be exceptional. We have a long road ahead, but are utmost happy to see such a great feedback regarding our work. We are looking forward to your next stay with us! Best regards, Pal Szilagyi Director

8/10 Good

Rosanna, Nuremberg, Germany

Travelled with family
Very central, good restaurants nearby, very nice pool and spa
Stayed 1 night in Apr 2019
Response from szilagyipal on 10 May 2019
Dear Guest, Thank you for the excellent review. We are working hard to be exceptional. We have a long road ahead, but are utmost happy to see such a great feedback regarding our work. We are looking forward to your next stay with us! Best regards, Pal Szilagyi Director

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, nice rooms, bads a bit too soft,hairdryer switches off every second minute by overheating. Breakfast nice, superb idea of the barista making fantastic coffee. Wellness part is also ok, even I was missing to have small bar at leadt with some soft drinks. Rooftop is simply great. Overall, good place, good location, nice people
Stayed 2 nights in Apr 2019
Response from Szilagyipal on 3 May 2019
Dear Guest, Thanks for the great review and the encouraging words. We are pushing hard to be the best in Sopron, but we know we still have to improve. Such encouragement is great feedback and we are pushing harder! We are proud of our barista service during breakfast that is included in the room price and our guests can start their day with a high quality freshly brewed coffee. Looking forward to seeing you again. Best regards, Pál Szilágyi, Director

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from szilagyipal on 10 Apr 2019
Dear Daniel, thank you for the excellent feedback, we are looking forward to your next stay! Sincerely yours, Pal Szilagyi, director

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2019
Response from szilagyipal on 30 Apr 2019
Kedves Vendégünk! Köszönjük a kiváló visszajelzést! Máskor is sok szeretettel várjuk vissza! Üdvözlettel: Szilágyi Pál, igazgató

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No kafemacer,no hot water heater, no caps,in the room.
Stayed 8 nights in Dec 2018
Response from szilagyipal on 18 Dec 2018
Dear Guest, Thank you for the excellent review. We are working hard to be exceptional. We have a long road ahead, but are utmost happy to see such a great feedback regarding our work. We are looking forward to your next stay with us! We have free coffee for our loyalty guests but we will look into upgrading the rooms with coffeemakers. Best regards, Pal Szilagyi Director

10/10 Excellent

Kay, Indiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our second stay. We appreciate the location, breakfast offering,and the friendly staff. Our room was quiet, clean and comfortable.
Stayed 3 nights in Sep 2018
Response from Pal on 9 Oct 2018
Dear Guest, dear Kay, Thank you so much for your continuous trust and we are happy that you had a great time! We are looking forward to your third stay! Thank you and best regards, Pal Szilagyi, director

6/10 Okay

Verified traveller

Mid table.
Nothing wrong, but nothing to write home about. Good public areas & pool, ok breakfast, tired but clean room. Good reception staff.
Stayed 2 nights in Aug 2018
Response from pal on 4 Sept 2018
Dear Guest, thank you for the kind review, we are happy that you had a good journey with us and like our hotel. We will have a great surprise and lot of excitement by the end of next year and we are looking forward to amaze you. Best regards, Pal Szilagyi, director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, capable friendly staff, excellent breakfast
Stayed 2 nights in Aug 2018
Response from pal on 4 Sept 2018
Dear Guest, Thank you for the excellent review. We are working hard to be exceptional. We have a long road ahead, but are utmost happy to see such a great feedback regarding our work. We are looking forward to your next stay with us! Best regards, Pal Szilagyi Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff. Beautiful grand old hotel. Nice breakfast
Stayed 1 night in Aug 2018
Response from Pal on 21 Aug 2018
Dear Guest, Thank you for the excellent review, looking forward to your next stay! Best regards, Szilágyi Pál, Director

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hitorical Hotel
I went to sopron for dental treatment at Boss clinic. This is ongoing and I have returned there several times. Pannonia hotel is superb with excellent facilities and very central.
Stayed 1 night in Jul 2018
Response from Pál on 11 Jul 2018
Dear Guest, Thank you for the excellent review. We are working hard to be exceptional. We have a long road ahead, but are utmost happy to see such a great feedback regarding our work. Best regards, Pal Szilagyi Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Flóra Lakatos - Guest Review Manager on 12 Jun 2018
Dear Guest, Thanks for the excellent review. We're glad, You were satisfied with the hotel. We are looking forward to welcome you again! Best regards, Flóra Lakatos - Guest Review Manager

10/10 Excellent

Maggie, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This lovely hotel is in a great place, convenient for sight-seing, dining etc.. Breakfast is lovely in wonderful dining room and the staff are excellent. One couldn't ask for more.
Stayed 2 nights in May 2018
Response from Flóra Lakatos - Guest Review Manager on 12 Jun 2018
Dear Maggie, Thank you for the excellent review. We are working hard to be exceptional. We have a long road ahead, but are utmost happy to see such a great feedback regarding our work. Looking forward to seeing you again. Best regards, Flóra Lakatos - Guest Review Manager

10/10 Excellent

Zs, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the heart of the city but easy access by car
Stayed 5 nights in May 2018
Response from Flóra Lakatos - Guest Review Manager on 12 Jun 2018
Dear Guest, thank you for the excellent review. We are utmost happy to see such a great feedback regarding. Looking forward to seeing you again. Best regards, Flóra Lakatos - Guest Review Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Flóra Lakatos - Guest Review Manager on 1 Mar 2018
Dear Andrew, Thank you for the excellent review. We are glad, thet They were satisfied with our hotel. Best regards, Flóra Lakatos - Guest Review Manager

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Great Location, but hotel needs an upgrade
Hotel is located in the center of the city, walking distance from shops and restaurants. Very convenient location. Staff is friendly and trying to be accommodating. The building has been renovated from the outside, but our room would definitely need an update. ( Not sure about the other rooms). It was clean, but furniture very old and worn down. Bathroom smelled musty, no vent, tiles chipped, old shower curtain and rusty shower rod. The wellness area is nice, looks like this part has been renovated. Has several types of saunas, a big jacuzzi, and a nice pool.
Stayed 4 nights in Dec 2017

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a really nice hotel right in the town centre the staff were very friendly & made you feel very welcome I would stay there again
Stayed 1 night in Oct 2017