"We stayed in room 912 and the smoke detector went off all night long, mind you the smoke detector was directly outside our room door. Both an annoyance and safety issue. Our beds were also extremely uncomfortable and quite literally felt like we were just laying on top of plywood.
It was also prom weekend there when we arrived so we could not find parking anywhere, and valet was encouraging people to park in handicap that were not - not to mention we were in need of a handicap space. Sunday morning was a nightmare. Apparently they put on Mother’s Day brunch and decided to have the valet line start right in front of our building. We moved our car from the parking lot behind the tennis courts because again no handicap spots available near our room. We parked our car on the fire line to at least be able to bring our bags down, and ended up getting told by valet we couldn’t park there even to bring down bags and ended up getting boxed in by empty cars waiting to be valeted somewhere. It does not sit well with us that we paid for our room, for parking, the resort fees, for all the “amenities” and we’re being treated like we didn’t belong there because brunch tickets were their money maker. It’s a beautiful secluded area but our family decided this will be our second and last stay. This was a second chance after our first was also pretty undesirable(a major safety concern), but unfortunately the way everything was handled leads us to believe this is just how things go here."
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