Souanyas Hotels

"Awful. I stayed at Apart-Hôtel Le Pic de l’Ours and had a very frustrating experience. The hotel advertises WiFi, but in reality it only works in a small part of the building. As I was there for work, this made my stay unworkable. I contacted reception to explain I needed to leave early, but received no response. When I finally spoke to someone (reception is rarely staffed), a refund was refused despite the misleading information. The accommodation itself felt tired, with noticeable noise from other rooms — more like student halls of residence than an apartment complex. Overall, not as advertised and not suitable if you need reliable internet."

"The hotel is located in a quiet, picturesque location. The reception staff is very friendly. However, the hotel itself is far from new. The carpet, furniture, and everything in the hotel are quite worn. My biggest complaint was the room cleaning policy, which requires you to vacuum and mop the floors, dust everywhere, and clean the kitchen and bathroom upon check-out, otherwise you risk losing part of your deposit. I would prefer the cleaning fee to be included in the room price by default."

"Small room with old carpet"

"We were surprised that the sheets and pillows were provided separately and we had to put them on ourselves. The pillows were low quality and flat. The location is convenient though not walkable to a lift. The pool closes at 19:00 so don’t expect to go after dinner. "

"Very nice place!"

"The staff are excellent, professional kind welcoming. The "

"Cute cycling-themed hotel. Great-sized room, excellent condition, quiet and comfortable. We did have some issues with Wi-Fi connectivity. And noting parts of the hotel are being renovated so we couldn't use the shared spaces. A mini fridge in the room would be an excellent addition."

"Staff were pleasant. We were a bit disappointed in the size of the room. We thought that with the hotel catering to skiers with all their equipment that the rooms would have been bigger. "

"While the property is nice and the location is as good as advertised, the stay was very subpar, highlighted by two glaring problems: 1) Absolutely no staff on Sunday for our arrival. No front desk staff to check in, no guest services for questions - nobody. 2) No air conditioning made the spacious room uninhabitable, and sleep was incredibly hard to come by during the terrible heatwave that the region was experiencing when we were there."