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The shuttle was an added bonus as well as the warm cookies!
Jessica
Stayed 1 night in Apr 2024
Response from Tom Miller on 30 Apr 2024
Jessica, thank you for choosing our DoubleTree by Hilton. We are happy to see you enjoyed your stay and our shuttle service. We hope to welcome you back with a warm cookie again soon.
It was so convenient to stay here while visiting UVM!
Alissa Alteri
Stayed 1 night in Apr 2024
Response from JD, GM on 1 May 2024
Good morning Alissa, thank you for your recent excellent review of our hotel during your stay with us !!
6/10 Okay
Annie
Travelled with family
29 Apr 2024
Liked: Cleanliness
The hotel is very convenient. The pool is OVER chlorinated to the point my husband’s eye got a chemical burn. The house keeping staff took my grandson’s 40.00 he left on his nightstand and a pair of cheap earrings . Granted, they could have mistaken the money for a “tip” but when management never got back to me, it left a bad taste. The breakfast is ok. The lunch menu at the pub was pretty good!
Annie
Stayed 3 nights in Apr 2024
Response from JD, GM on 29 Apr 2024
Good afternoon Annie, thank you for your recent review of our property during your stay. I left you a voice mail to discuss this further. Please call me at your convienience.Thank you,
6/10 Okay
Catherine
Travelled with family
29 Apr 2024
Liked: Cleanliness, staff & service, amenities
They were doing deep cleaning when we checked in and there were hoses running through the lobby, floors were wet. I get the need to clean, but it seemed a little dangerous as people had to step over hoses to get to the counters. Had to wait a while to get checked in.
Catherine
Stayed 1 night in Apr 2024
Response from Alan on 29 Apr 2024
Catherine, thank you for staying with us and this feedback. We will look at how we do the deep cleaning to ensure guests are not impacted.
Impressed with the cleanliness of the rooms and how nice the bathroom was! Breakfast area was really nice as well!
Sara
Stayed 1 night in Apr 2024
Response from Tom Miller on 29 Apr 2024
Sara, thank you for choosing our DoubleTree by Hilton. We are extremely happy to see you loved our hotel and the breakfast! We hope to welcome you again in the future!
Staff is always very helpful and friendly. Breakfast was great.
Tiffany
Stayed 1 night in Apr 2024
Response from Tom Miller on 29 Apr 2024
Tiffany, thank you for choosing our DoubleTree by Hilton. We are overjoyed to see you loved our hotel. We are happy to see our staff treated you well and that our breakfast was great. We hope to welcome you back in the future.
Thank you for choosing our DoubleTree by Hilton. We are so happy you enjoyed your stay. Thank you for your review. We hope to welcome you back again soon.
Thank you for choosing our DoubleTree by Hilton. We are so happy you enjoyed your stay. Thank you for your review. We hope to welcome you back again soon.
Thank you for choosing to stay with us at the DoubleTree by Hilton. We are very happy to see you enjoyed your stay. We look forward to welcoming you again.
the restaurants in the hotel and the excellent wait staff
Rebecca
Stayed 2 nights in Apr 2024
Response from Tom Miller on 22 Apr 2024
Thank you for choosing our DoubleTree by Hilton. We are so happy you enjoyed your stay. Thank you for your review. We hope to welcome you back again soon.
Good afternoon Pascal, thank you for your recent review of our hotel after your stay. I was pleased to see that our team exceeded your expectations in every way.
Great place to stay for the eclipse. There's a bus stop at the corner that will take you into downtown Burlington. The property is also very nice, with two restaurants, a gym, and a pool. The hotel room had a refrigerator.
Michael
Stayed 4 nights in Apr 2024
Response from Tom Miller on 15 Apr 2024
Thank you for choosing our DoubleTree by Hilton in Burlington. We are so happy to see you enjoyed your stay. We hope to welcome you again.
Towels were hard,not enough drying racks in the bathroom, more walking paths you also could freshen up the front with seasonal flowers just for the future continental breakfast
Barbara
Stayed 4 nights in Apr 2024
Response from JD, GM on 10 Apr 2024
Good evening Barbara, thank you for your recent review. Flowers in May.
10/10 Excellent
Mary
10 Apr 2024
Mary
Stayed 2 nights in Apr 2024
Response from Tom Miller on 30 Apr 2024
Mary, thank you for choosing our DoubleTree by Hilton. We are so happy you enjoyed your stay with us. We hope to welcome you back soon.
Excellent check-in experience! Great amenities and our room is super clean. Highly recommend!
Courtney
Stayed 1 night in Apr 2024
Response from JD, GM on 5 Apr 2024
Good morning Courtney, thank you for your excellent review of our hotel. I was so happy to read that our Front Desk and Housekeeping exceeded your expectations !!Thank you,
10/10 Excellent
Joanna
3 Apr 2024
Liked: Cleanliness
Joanna
Stayed 1 night in Mar 2024
Response from JD, GM on 4 Apr 2024
Good afternoon Joanna, thank you for your excellent review of our hotel after your recent stay.
Good evening Shant, thank you for your recent review of our hotel. Based on your review it appears that we did not meet your expectations this time. We will strive to do better, whether it is room type, location or amenities.Thank you,
Jimmy, thank you. We appreciate your great feedback
10/10 Excellent
Anne
1 Apr 2024
Anne
Stayed 3 nights in Mar 2024
Response from Tom Miller on 22 Apr 2024
Thank you for choosing our DoubleTree by Hilton. We are so happy you enjoyed your stay. Thank you for your review. We hope to welcome you back again soon.
A beautiful clean, family hotel, friendly staff, nice pool and work out facilities. Nicely priced
We spent a wonderful Easter weekend
MIguel
Stayed 2 nights in Mar 2024
Response from Alan on 1 Apr 2024
Miguel, we are thrilled you and your family had a wonderful Easter weekend with us. We hope you will join us again.
10/10 Excellent
Laura
31 Mar 2024
Laura
Stayed 1 night in Mar 2024
Response from Tom Miller on 22 Apr 2024
Thank you for choosing our DoubleTree by Hilton. We are so happy you enjoyed your stay. Thank you for your review. We hope to welcome you back again soon.
8/10 Good
Pedro, Montreal
Travelled with family
31 Mar 2024
Liked: Staff & service, amenities
We had a good experience overall.
Pedro
Stayed 1 night in Mar 2024
Response from JD, GM on 31 Mar 2024
Good morning Pedro, thank you for your review after your recent stay with us !!
The towel was dirty, after taking shower when I looked at the towel, there as stain, the room was not clean and it was garbage under the bed, and when I went to talk with the manager, she did not offer me anything except $50 coupon which still did not receive, she did not care about customer and I won’t book in this hotel anymore
Mostafa
Stayed 1 night in Mar 2024
Response from JD, GM on 31 Mar 2024
Good morning Mostafa, thank you for your recent review. I have shared your concerning comments with our Director of Rooms and she will investigate.Thank you,
Always stay here when visiting my daughter at UVM. Price is usually reasonable and rooms are clean and nicely sized. Location is close to highways and a 3 min drive to downtown. Have tried a few others and they either don’t compare or cost double.
Kevin
Stayed 1 night in Mar 2024
Response from JD, GM on 30 Mar 2024
Good afternoon Kevin, thank you for your recent excellent review of our hotel. So happy that you choose DoubleTree as your "homebase" when you visit your daughter at UVM. Thank you for your loyalty !
Good afternoon Belinda, thank you for your excellent review about your recent stay.We appreciate your business.
6/10 Okay
Lisa M
Business traveller
25 Mar 2024
Disliked: Cleanliness
The hallways were dirty
The Tavern had very limited eating
Lisa M
Stayed 1 night in Mar 2024
Response from Tom Miller on 25 Mar 2024
Thank you for choosing the DoubleTree by Hilton. We are sorry we did not meet your expectations. We hope to have the chance the better meet your expectations in the future.
10/10 Excellent
Tara
Travelled with family
23 Mar 2024
Liked: Property conditions & facilities
Clean, quiet, staff was helpful! Cookies were amazing:). Close to shopping and restaurants and UVM.
Tara
Stayed 1 night in Mar 2024
Response from JD, GM on 24 Mar 2024
Good afternoon Tara, thank you for your recent excellent review of our hotel during your stay !!Gotta Love those DoubleTree Cookies :-)
Top notch! Friendly, attentive staff. Everyone is alert and anxious to help!
Marcus
Stayed 1 night in Feb 2024
Response from JD, GM on 20 Mar 2024
Good morning Marcus, thank you for your excellent review about your recent stay ! Thank you for recognizing their friendliness and attention to your needs.
Hard to go wrong at the Doubletree-- reasonable cost, great facility, connects to UVM, good amenities!
Robert
Stayed 1 night in Mar 2024
Response from Tom Miller on 18 Mar 2024
Thank you for choosing our DoubleTree by Hilton. We are very pleased to see you enjoyed your stay and our amenities. We hope to welcome you back again in the future.