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"Lovely lobby and great location. Super helpful reception staff. Every time we spoke to them they could not have been any more helpful. Bar staff however so rude! Absolutely appalling service. We were given two free drinks vouchers and he seemed grumpy we wanted to redeem them. Only 1 house white wine, no cider or anything. Very very rude service instead of just explaining it nicely. Breakfast was great. We all loved the choices and my GF needs were meet easily. Our room had issues. Toilet kept running, shower was a nightmare. 10 minutes to try and get it to run properly in the end we had fluctuating temps from boiling hot to freezing cold. All four of us jumped in the shower one after the other and we did not want to fight with the controls anymore. Sink in the bathroom dripped all night. We could not get it to turn off fully. Looked pretty but needed some work. We only stayed one night so did not complain but if we were staying longer we would have been disappointed."

"It was great overall. "

"Yes"

"Our recent return stay at The Langham, Gold Coast was nothing short of exceptional. From the moment we arrived, everything felt luxurious, welcoming and genuinely memorable — exactly why we keep coming back. A very special thank you to Taylor Trost, who truly went above and beyond to make our anniversary stay so special. Taylor’s professionalism, care and attention to detail were outstanding. Nothing was ever too much trouble, and the effort put into making our celebration feel personal and memorable genuinely meant a lot to us. It’s rare to come across service that leaves such a lasting impression. The entire experience — from the beautiful room to the impeccable service throughout the hotel — was first class. Our anniversary was made unforgettable thanks to Taylor and the wonderful team. We can’t wait to return again soon."

"I only stayed there due to the proximity to the convention centre. What I didn't like was the fact the TV remote wasn't working and the shower head in the bathroom was broken."

"Breakfast was repeated every day and tasteless . Staff was not helpful at all and room are not well maintained We requested to clean our room while we are out but it was not clean and upon checking they just ignored."

"Lovely room. Great location. Would definitely stay here again"

"Great location."

"Spacious rooms, helpful and friendly staff in all areas of the hotel. Great value for money "