South Vinemont Hotels

"Bathroom poor. Location."

"Always clean"

"We were booked for a week. We got there very late and my wife noticed the room was not really clean and it was just run down. In the AM, we woke up, turned the light on and there were cockroaches on the couch and our luggage. In the light, the room was disgusting, both in condition and cleanliness. We went to the desk, told them and she said "that was one of the rooms maintenance was supposed to take care of". We were both floored. We had Hotels.com call right then and get our money back. I could NEVER recommend this place! Avoid at all costs."

"So gross!!! I checked out after 30 minutes. There was black mold on the ceiling in the bathroom. Bodily fluids and or food smeared on lamp, walls, and decorative bedding. Walls needed touch up painting. Lobby perfume was so strong it lingered on me even after leaving. Windows bolted shut so no egress in emergency. Manger said due to booking through Hotels.com she could not refund my night. Hotels.com refused to refund my one night stay saying it was after cancelation time. I explained I have a mold allergy and had images of proof of unsafe conditions. He still refused to refund or transfer me to another property next door. He said I should have done my homework on the property before booking. I said I booked a hotel that Hotels.com rated an 8+. I was in a rush and didn't look for all the 1 star most recent complaints, that is true. After this experience I promise to never use Hotels.com again. I can never recommend their services."

"Very outdated and falling apart "

"It was good. Except for the baby crying next-door for half a night."

"Breakfast was typical. Pancakes machine was down the two days we where there. The staff was very good!"

"Rooms clean "

"There was no soap shampoo in the rooms. Mid way through my first night i was told i was being moved to a different room. When I opened the mini fridge there was a roll of sausage that was spoiled. The breakfast was minimal on Saturday nothing was offered on Sunday. The staff was non existent except when i was told.to change rooms. It was not a good experience. "