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"No geral, tive uma ótima experiência no hotel. O quarto é confortável, a limpeza impecável e o pessoal do hotel é extremamente prestativo e atencioso. O café da manhã também é bom, com boas opções e um ambiente agradável. A única situação que me deixou desconfortável foi relacionada ao atendimento via WhatsApp da flatperfeito.com. Solicitei um cobertor por conta do clima frio e a resposta que recebi foi em um tom um pouco crítico, como se eu não tivesse lido as normas expostas. Fizeram questão...

"The property was amazing. Check in was very easy. And Erik the host was great. Full tool kitchen and washer and dryer. "

"Nice property, very clean and secure. My apartment was clean but Very Angry about the lack of communication with getting my room/apartment information and had to sit outside for more than an hour until they finally found my reservation after showing them multiple receipts of purchase. didnt have my own way of getting in and out of the building due to the mess up and had to wait to be let in when going out because they kept trying to verify i was suppose to be there. The listing said english...

"I was not aware that the cleaning fee was charged separately and only learned about it at check-in. I was informed that I would receive the check-in instructions only after making the payment, which was unexpected and did not make for a welcoming arrival experience. "

"Apartment was not cleaned. I contacted the customer service to advise about the unacceptable conditions of discusting unclean floor. They promised to clean next day, but didnt. I am waiting for refund and compensation as they informed me. "