Southern Vietnam Hotel Guide - Hotels with WiFi in Southern Vietnam, Vietnam

"Spa looks great but I didn’t try so I don’t know yet. "

"After arriving after 22 of travel and being a platinum Expedia member the lady takes my payment and then says oh you only booked for one person so now you must pay 500,000 dong each day more. It was a total oversight when I booked but seriously my membership should be giving me an upgrade to a suite. They had space as I checked before but she wouldn’t upgrade me. I was given 202,000 food and drink card like many others get. That amounts to very little and they would even accept it in the lounge because it was happy hour. I disappointed. Expedia I have been loyal to you for many many years and I never get the upgrades. I would prefer to hear back from you to sort this out. You also make it very difficult to connect by chat as you disable the text feature and you don’t have what’s app. "

"Meet my expectations "

"We had a spacious room. The kitchenette was nice. "

"Customer service desk"

"Staff courteous, room clean, gym in poor state "

"A destination in itself. Nothing could have been better. We thoroughly enjoyed all the opulence this hotel had to offer. "

"Zero service, bad food, tired rooms. Looks like hotel is catering to mass tourism package tours from Russia and China and makes no effort to provide any service or train personnel. English is almost non existent, except front desk. Staff untrained, unmotivated and try avoid contacts with guests. Ordering wine at dinner requires significant effort. Several calls to pick up laundry, and a few more to get it back. Limited alacarte menu. The buffet dinner was pretty bad both times we went there. On a positive side - great swimming pool and spa / gym facilities, but that’s it. Did I mention that during 7 days we were able to get beach lounger only once as most are occupied after 9am? Making people sign every bill twice is just another example of poor beaurocratic policies - mind you, they take your photo on check in for breakfast / dinner buffet, but for everything else you must sign twice and they often insist on closing the bill right away - the management clearly do not trust personnel to keep track of people eating / drinking to have single check in the end of the meal."

"Great"