Exterior

Reviews of Econo Lodge Inn & Suites

2 out of 5
Econo Lodge Inn & Suites
3752 Cerrillos Rd, Santa Fe, NM

Reviews

8.8

Excellent

Rating 10 - Excellent. 541 out of 1002 reviews" "
Rating 8 - Good. 347 out of 1002 reviews" "
Rating 6 - Okay. 84 out of 1002 reviews" "
Rating 4 - Poor. 18 out of 1002 reviews" "
Rating 2 - Terrible. 12 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
At breakfast time, they made us fresh cheese omelette. Staff was very friendly.
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Maria,We are delighted to hear that you enjoyed the fresh cheese omelette at breakfast and found our staff to be very friendly. Your positive feedback is greatly appreciated and we hope to welcome you back for another enjoyable stay.

6/10 Okay

Stephanie

Liked: Staff & service, property conditions & facilities
Quiet, simple hotel.
Stayed 1 night in Mar 2024
Response from Manager on 10 Apr 2024
Hello Stephanie,We appreciate your feedback regarding our quiet and simplistic hotel. Your comments are valuable to us as we continue to strive for guest satisfaction. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Robert, West Fargo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant gentleman at the check-in desk. Nice room and comfy beds.
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Robert,We're pleased to hear you enjoyed our friendly service and comfortable accommodations during your stay. Your kind feedback is truly appreciated!

10/10 Excellent

Todd

Travelled with pets
Just what I ordered, clean, bright, and great staff!
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Todd,We're delighted to hear that you enjoyed our clean facilities, bright ambiance, and service from our wonderful staff! Your satisfaction means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Kara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I allayed here on our road trip to see all things! I have to say we were so tired this night I think we fell asleep as soon as our heads hit the comfortable pillows . The bed was amazing and our stay was delightful. The staff were very friendly, rooms clean and we will definitely stay here again on our way to our next adventure. Thank y'all so much for having us.
Response from Manager on 7 Apr 2024
Hello Kara,We are delighted to hear that you had a comfortable stay with us and enjoyed our friendly staff and clean rooms. It warms our hearts to know that you found our beds amazing and had a delightful experience. We look forward to welcoming you back on your next adventure. Thank you for choosing to stay with us.

10/10 Excellent

Ernest

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Confortable bed, quiet, convenient.
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Ernest,We are delighted to hear that you found our beds comfortable and enjoyed a peaceful stay. It's great to know that our location was convenient for you. Should you have any further feedback or need assistance, please don't hesitate to reach out to our management team for support.

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a good stay
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Sean,We are delighted to hear that you had a good stay with us! Your satisfaction is our top priority, and we appreciate your feedback. Should you have any further comments or suggestions you would like to share, please feel free to reach out to our management team. We look forward to welcoming you back in the future.

8/10 Good

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for an economy hotel. Could have more breakfast options.
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello ROBERT,We appreciate your feedback on our economy hotel. We'll take your suggestion into consideration for enhancing our breakfast options. Thank you for staying with us and we hope to welcome you back in the future.

10/10 Excellent

Julie

Stayed 1 night in Mar 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Patricia, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

Judy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only reason a 4 star was I had a heavy suitcase. No elevator and was on 2nd floor room. I am 74. No help offered.
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Judy,We appreciate your feedback and apologize for any inconvenience caused during your stay. Our team aims to assist all guests whenever possible, and we apologize for any oversight in this instance. Your comments are valuable for us to improve our services, and we thank you for bringing this to our attention. If you have any further concerns, please feel free to reach out to our management team directly.

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities
I thought it was a great property for the price!
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello PATRICK,We are pleased to hear that you found our property to be a great value for your stay. Guest satisfaction is our top priority, and we appreciate your positive feedback. Should you have any further comments or suggestions, please do not hesitate to reach out to us. Thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

Max

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well furnished. Helpful polite staff. Good breakfast. Low price.
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Max,We're delighted to hear you found our hotel clean and well furnished, with helpful staff and a satisfactory breakfast. Your positive feedback is greatly appreciated. If you have any further comments or concerns, please feel free to reach out to our management team for assistance.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Ana,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a great experience with us. We truly appreciate your positive rating and hope to welcome you back soon.

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very useful!! Extremally quiet and relax. Close to all dining options. Highly recommended!!
Response from Manager on 9 Feb 2024
Hello Victor,Thank you for your positive review! We appreciate your kind words about our staff and are delighted to hear that you found our hotel to be quiet and relaxing. It's also great to know that our location near dining options added to your convenience. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean.
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello Elizabeth,Thank you for the feedback! We pride ourselves on maintaining a pristine environment for our guests. We appreciate your positive comments and hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Cassandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The beds were pretty nice, the breakfast was good - your average waffles, yogurts, cereal, juice. It was nice they had someone making cheese omelettes fresh. It was a little noisy next to a busier street and I had to watch our door when we went in and out because it would slam but overall good value. Microwave and fridge in room was convenient, thank you. Sheets and other bedding was nice and clean.
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello Cassandra,We appreciate your feedback and are delighted to hear that you found the beds comfortable and enjoyed our breakfast offerings. We apologize for any inconvenience caused by the noise and the issue with the door, and are glad to know that you still found value in your stay. We hope that the convenience of having a microwave and fridge in your room added to your overall satisfaction. Thank you for acknowledging the cleanliness of our bedding. We look forward to welcoming you back in the future.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will always use them in Santa Fe.
Stayed 2 nights in Jan 2024
Response from Manager on 30 Jan 2024
Hello Leslie,Thank you for choosing our hotel during your stay in Santa Fe! We're delighted to hear that you enjoyed your experience with us. We strive to provide exceptional service to all of our guests and we're glad that we exceeded your expectations. We look forward to welcoming you back on your next visit to the area.

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room and comfy bed. Small bathroom with very small vanity/sink outside of the bathroom. Free breakfast ok with limited options. 2 floors-stairs only.
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Hello Dawn,Thank you for taking the time to share your experience with us. We're glad to hear that you found our staff friendly and your room clean and comfortable. We appreciate your feedback regarding the small bathroom and limited breakfast options. We will take this into consideration for future improvements. If there's anything else we can assist you with, please don't hesitate to reach out to us.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Chris,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience. It was our pleasure to have you as our guest, and we hope to welcome you back soon for another great stay.

10/10 Excellent

Channon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Channon,Thank you for choosing our hotel for your stay! We're delighted to hear that you had such a fantastic experience with us. If there's anything else we can do to make your future stays even better, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Leon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on 17 Jan 2024
Hello Leon,We are delighted that you had a wonderful stay with us! We appreciate your kind words and we hope to welcome you back soon for another exceptional experience at our hotel. If you have any further comments or suggestions, please do not hesitate to reach out to us directly.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Slept in the Cold
The check-in was relatively easy and the accommodations were clean. When I entered the hotel room, I was hit with a cold blast! The room was 40 F and the windows were slightly open. When I turning on the heater, it blew out cold air for the first 15 minutes. I ended up doubling the bedspread and endured the night.
Stayed 1 night in Jan 2024
Response from Manager on 16 Jan 2024
Dear Guest, Thank you for sharing your feedback on your recent stay with us. We apologize for any inconvenience you experienced with the temperature in your room. Our team strives to maintain a comfortable environment for all our guests, and we will address this issue to ensure it doesn't happen again in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Michael,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had such a great experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 9 Jan 2024
Hello Carol,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience during your time with us. Should you have any further feedback or need assistance with anything, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Jose Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy Limpio
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Jose Luis,Gracias por compartir su opinión sobre la limpieza de nuestro hotel. Nos enorgullece ofrecer un ambiente limpio y acogedor para nuestros huéspedes. Valoramos su feedback y esperamos tener la oportunidad de recibirlo nuevamente en el futuro.

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superi
Best mattress and pillows
Stayed 1 night in Dec 2023
Response from Manager on 1 Feb 2024
Hello Samuel,We appreciate your positive feedback on our comfortable mattresses and pillows. Providing a good night's sleep is one of our top priorities and we are thrilled to hear that we met your expectations in this aspect. If you have any future stays with us, please don't hesitate to reach out to us for any assistance.

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly great for the price
This budget hotel is very nice. It's clean, comfortable and updated. We had a good night's sleep there. It would be good to know that there is no elevator for this 2 story hotel. Breakfast was simple, but a worker will gladly make you eggs or a cheese omelette.
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Marty,Thank you for sharing your positive feedback on our hotel. We're delighted to hear that you found our budget hotel to be clean, comfortable, and updated. We apologize for any inconvenience caused by the lack of an elevator, but we appreciate your understanding. Our team is always there to assist guests with their breakfast preferences. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
The reviews are true. Very clean and nice. Affordable stay. I would stay there again.
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Joseph,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you found our property to be clean, nice, and affordable. We appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet
Excellent stay! Very very quiet, clean and comfortable. Will stay there again.
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Terry,Thank you for sharing your positive experience with us! We're delighted to hear that you had a quiet, clean, and comfortable stay. We look forward to welcoming you back in the future for another excellent stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded my expectations by a mille!
Far exceeded my expectations. Room was large, comfortable, clean and well kept. Bed was so comfortable and linens were very nice. Staff was considerate and friendly. Breakfast was abundant and well done. Even the coffee was good!
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Dear Guest,Thank you for taking the time to share your positive experience with us! We're glad to hear that our spacious and well-maintained room exceeded your expectations. It's great to know that you found our bed and linens comfortable, and that our staff was considerate and friendly. We take pride in offering a plentiful and delicious breakfast, including good coffee. We appreciate your kind words and hope to welcome you back soon!

10/10 Excellent

ernesto, el paso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello ernesto,We are thrilled to hear that you had an excellent experience during your stay at our hotel! We strive to provide exceptional service and a comfortable environment for all of our guests. If you have any specific comments, suggestions, or if there is anything else we can do to make your next visit even better, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Carla,Thank you for taking the time to share your feedback. We are thrilled to have met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive feedback is appreciated, and we hope to impress you again during another visit to the area!

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very clean and well kept for a low budget hotel. However, i found the bed very uncomfortable, the walls thin and noisy, and the breakfast lacking in any fruit or nuts/oatmeal options.
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello John,Thank you for choosing our hotel and taking the time to share your feedback. We appreciate your compliments on our cleanliness and maintenance. We apologize for any inconvenience you experienced regarding the bed comfort and noise from neighboring rooms. Our team will take note of your concerns to further improve our guests' comfort. Regarding breakfast, we appreciate your input on additional options and will consider your suggestion for future enhancements. We hope to have another opportunity to welcome you back in the future.

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel. Would recommend it to anyone.
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Lauren,Thank you for choosing to stay with us and for recommending our hotel. We are delighted to hear that you had a positive experience during your stay. Our team takes pride in providing excellent service and creating a pleasant environment for our guests. We look forward to welcoming you back in the future.

10/10 Excellent

LeeAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won't be disappointed!
For an older property, this place rocks. Updated rooms, very clean, efficient, plenty of electrical outlets (like on both sides of the king bed, which is most excellent!) Decent breakfast choices with a lady who makes omelets (cheese only, though....so don't be disappointed). The hubs and I were only there one night, passing through, but it was such a delight! Stay here! You don't be disappointed.
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello LeeAnn, Thank you for choosing to stay with us during your recent visit. We are thrilled to hear that you found our updated rooms to be clean and efficient, and that you appreciated the abundance of electrical outlets. We're also glad that you enjoyed the decent breakfast choices and the omelets made by our dedicated staff. It was a pleasure having you as our guest, and we hope to welcome you back in the future for another delightful stay.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellent staff. It shows that they care about their facility.
Stayed 4 nights in Dec 2023
Response from Manager on 4 Jan 2024
Hello Matthew,Thank you for your kind words about our cleanliness and staff. We take pride in maintaining a high standard of cleanliness at our hotel and providing exceptional service to our guests. It's heartwarming to hear that our efforts have made a positive impact on your stay. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Harit

Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Harit,We're thrilled to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Christine

Stayed 2 nights in Dec 2023
Response from Manager on 16 Jan 2024
Hello Christine,We are thrilled to hear that you had a wonderful stay at our hotel. It was a pleasure having you as our guest and we truly appreciate your positive rating. If you have any additional feedback or suggestions, please do not hesitate to reach out to us. We hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Rosalba

Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Rosalba,Thank you for staying with us! We're delighted to hear that you had a fantastic experience at our hotel. We strive to provide excellent service to all our guests, and we're thrilled that we exceeded your expectations. We look forward to welcoming you back in the future for another exceptional stay.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 21 Dec 2023
Hello Mark,We are thrilled to hear that you enjoyed your stay with us! We strive to provide exceptional experiences for our guests and it appears that we succeeded in meeting your expectations. If there is anything else we can do for you in the future, please don't hesitate to reach out. We hope to welcome you back soon!

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Anthony,Thank you for taking the time to rate our hotel with 5 stars! We are delighted to hear that you had a wonderful stay with us. We hope to welcome you back in the near future for another exceptional experience.

10/10 Excellent

Debi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Debi,Thank you for choosing to stay with us! We are delighted to hear that you had such a wonderful experience during your stay. We hope to have the opportunity to welcome you back in the future for another exceptional stay.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 17 Dec 2023
Hello Melissa,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and ensure that our guests have a comfortable stay. If you have any further feedback or if there's anything else we can do for you, please don't hesitate to reach out to us. We hope to welcome you back in the future!

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello john,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a positive experience. We greatly appreciate your support and hope to have the opportunity to welcome you back in the future. Safe travels!

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 16 Dec 2023
Hello Isaac,We appreciate your positive rating! We strive to provide excellent service to all our guests and we are thrilled to hear that you had a great experience during your stay. Should you have any future travel plans, we would be delighted to welcome you back to our hotel.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Matthew,We are thrilled to hear that you had a wonderful experience during your stay at our hotel! We appreciate your kind words and are delighted that you rated us so highly. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to reach out to us. We look forward to welcoming you back in the future!

10/10 Excellent

Macy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on 14 Dec 2023
Hello Macy,We're delighted to hear that you had such a wonderful experience during your stay at our hotel! We strive to provide exceptional service and ensure that our guests feel comfortable and satisfied throughout their stay. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you back again soon!

10/10 Excellent

Jeannie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanest hotel I've ever stayed at. Ehich is sad because we always stay at way more expensive places. Definitely recommend.
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Hello Jeannie,Thank you for choosing to stay with us and recommending our hotel. We pride ourselves on maintaining a high level of cleanliness, and we appreciate your kind words. We hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 9 Dec 2023
Hello Miguel,Thank you for staying with us and leaving a positive rating! We are glad to hear that you had a great experience at our hotel. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back soon!