Spannberg Hotels

"This was the perfect place to stay in Vienna. It was right on the metro line, and getting into town only took about 15 minutes. The staff were very friendly and accommodating!"

"I stayed twice in the last month in Acotel. Very clean, the staff is very polite, and helpful! Breakfast has a great selection, and the Hotel is in a perfect location, and close to the center with the Underground two minutes away! Highly recommended the Hotel to my entire Family and friends traveling to Vienna:)"

"I wish I’d stayed another night. This place was amazing!"

"Super"

"Yes"

"everything was Fine "

"Room was spotless, staff were overly kind and helpful. Easy and quick transportation to downtown. Accommodated a late check in and were very helpful in a stressful situation. Would go back to this hotel in a heartbeat. "

"I have stayed at this hotel five times, but after this last three-day stay, I can say with certainty that I will never return. To be absolutely clear: the young woman who checked me in was extremely kind, professional, and courteous. Unfortunately, her attitude was completely overshadowed by the unacceptable behavior of the older woman working at reception on the morning of December 27. After I properly provided my room number at breakfast so the charge could be posted to my room—a normal and previously accepted practice—this employee chose to publicly confront me, raise her voice, and create a humiliating scene in front of other guests over a simple billing issue. There was no attempt at discretion, no professionalism, and no basic respect. Instead of quietly checking the system or handling the matter privately, she acted in an aggressive, accusatory, and hostile manner. This was not a misunderstanding—it was gross incompetence combined with an unacceptable attitude. Publicly embarrassing a guest over a breakfast charge is beyond unprofessional and reflects extremely poor management, lack of staff training, and a complete disregard for customer dignity. This behavior is unacceptable in any hotel, let alone one that expects repeat guests. Because of this experience, I strongly discourage anyone from staying here. If management tolerates this type of conduct, guests should expect the same disrespect."

"Clean room and very nice staff. The madam at the reception desk is very friendly. I have a sudden change in my travel plan, and they have kindly agreed to give me some flexibility. Very happy stay, and you are highly recommended to choose this hotel!"