Spiaggia di Nelson

Courteous staff, room well maintained and property in good location for access to eating, shopping and entertainment

As someone who has travelled to over 41 countries and stayed everywhere from some of the world’s finest luxury hotels, including Four Seasons, to simple three-star properties, I can confidently say that a hotel’s star rating is never what defines a great stay it’s the service. Unfortunately, my experience at Santa Pedra was one of the worst I’ve had. From the moment I arrived, I was disappointed. The property has stairs throughout, yet there was no offer of assistance with luggage, despite this being a basic level of hospitality that many hotels provide. The rooms are incredibly poorly soundproofed. Every morning I was woken by noise from surrounding rooms, and on arrival I was greeted by loud drilling and construction work taking place on the property. I had not been informed prior to my stay that these works were occurring. I was initially told it would only be for one day, however the same loud banging and disruption continued each morning. The staff carrying out the work were also extremely loud and showed little consideration for guests trying to enjoy their stay. The service throughout my stay was equally disappointing. Staff were dismissive when asked simple questions, and despite requesting an iron on four separate occasions, it was never delivered to my room. Sadly, this stay fell well below expectations. I will not be returning,I will be sharing my bad experience at Santa Pedra to my audience of more than 120,000 followers across Instagram and TikTok @regardingcindy

The rooms at this property are very dated. We had an apartment with a sea view (not much of one), it had an eating area/kitchen sealed off from the main room, as it had no AC it was unusable and basically a furnace. This reduced the size of the room even more. Second room was two tiny “single” beds with an AC unit that rattled all night. Despite paying 700 euro a night we were asked to pay extra for daily cleaning and towel service, two of the towels were ripped. We were also asked to pay extra for utilities. We were advised breakfast was included then charged for it. We had to leave 2 days early on a 5 night stay and the front desk manager indicated he would say yes if expedia contacted him (my expectations were low). When expedia did contact him he (or someone) refused. On the plus side nice beach, nice pool, most of the staff were friendly. Just very poor value for run down tiny rooms. Im a regular expedia user and i dont often comment but this experience was so poor i feel compelled to do so.