Outdoor pool, open 9:00 AM to 10:00 PM, free pool cabanas, pool loungers

Reviews of Ruby River Hotel

3.5 out of 5
Ruby River Hotel
700 N Division St, Spokane, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 929 out of 1601 reviews" "
Rating 8 - Good. 437 out of 1601 reviews" "
Rating 6 - Okay. 145 out of 1601 reviews" "
Rating 4 - Poor. 48 out of 1601 reviews" "
Rating 2 - Terrible. 42 out of 1601 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Travelled with family
It was great room was good food was great people very pleasant
Stayed 6 nights in May 2024

4/10 Poor

Maya, shoreline

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is old, smelly, smell moldy smoke musty apartment. Dirty and dark. Bad experience. I’m not usually review things except something very good or something bery nad I meed to share with others to prevent bad experience to them. Restaurant and bar is clean and not smell. But the hotel room is OMG. I would consider or dream to stay in that kind of place even for free. So sorry but I was very upset.
Stayed 2 nights in Apr 2024

6/10 Okay

Chad

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Overall great staff and hotel, but fire alarm went off at 3 in the morning and stayed on for about 35 minutes. No fire, but I would expect staff to be on this quicker. Also area around this property has a high transient population.
Stayed 2 nights in May 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and walking the scenic Riverwalk. In a general/central location within Spokane
Stayed 2 nights in May 2024

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so kind and a lot of fun things to enjoy on the property. Amazing bar and restaurant attached!
Stayed 1 night in May 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

6/10 Okay

Christine

Stayed 1 night in May 2024
Response from Ruby River Staff on 23 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room cleanliness upon your arrival. We have passed this along to the housekeeping manager for review to ensure something like this does not go unnoticed again. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences in the future.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for exploring downtown and Gonzaga University.
Stayed 3 nights in May 2024
Response from Ruby River Staff on 23 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

michael

Liked: Amenities, property conditions & facilities
Great so far.
Stayed 1 night in May 2024
Response from Ruby River Staff on 22 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Annika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and property was very clean and well maintained. The restaurant on the property has wonderful food.
Stayed 1 night in May 2024
Response from Ruby River Staff on 22 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Debbie

Stayed 1 night in May 2024
Response from Ruby River Staff on 22 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, Clean loved it! Very close to activities
Stayed 2 nights in May 2024
Response from Ruby River Staff on 22 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Thecs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Nice surroundings. Definitely stay again!
Stayed 3 nights in Apr 2024
Response from Ruby River Staff on 20 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Deb

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Friendly and helpful staff. Street in front of hotel noisy at night.
Stayed 2 nights in May 2024
Response from Ruby River Staff on 22 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Tobin

Liked: Cleanliness, property conditions & facilities
nice accommodations on the Spokane river.
Stayed 4 nights in May 2024
Response from Ruby River Staff on 22 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Delsena

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Ruby River Hotel on 15 May 2024
Dear Delsena, We would like to thank you for taking the time to complete our online survey. Our guest feedback is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in May 2024
Response from Ruby River Hotel on 15 May 2024
Dear Leah,Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in the services we provide for our valued guests, and we are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town. Please visit us again soon!

8/10 Good

Holly

Liked: Cleanliness, property conditions & facilities
Beautiful!
Stayed 2 nights in May 2024
Response from Ruby River Hotel on 15 May 2024
Dear Holly,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in the services we provide for our valued guests, and we are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town. Please visit us again soon!

10/10 Excellent

Tracie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, nice views
Stayed 3 nights in May 2024
Response from Ruby River Hotel on 15 May 2024
Dear Tracie,Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in the services we provide for our valued guests, and we are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town. Please visit us again soon.

10/10 Excellent

cheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close to the beautiful park and has a beautiful outdoor pool, spa, sitting area. Close to a bunch of excellent eateries!
Stayed 1 night in May 2024
Response from Ruby River Hotel on 15 May 2024
Dear Cheryl, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in the services we provide for our valued guests, and we are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Mandy, Bonney Lake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were quite surprised during this last visit by how noisy it was until almost midnight. The music on the pool deck was extremely loud and there were several people stil in the hot tub til just before midnight. We have never had this problem before. We called the front desk and was told they had no control over the volume and they hoped it would not be the same the next night.
Stayed 3 nights in May 2024
Response from Ruby River Hotel on 15 May 2024
Dear Mandy,Thank you for taking the time to provide us with your feedback on your recent stay at Ruby River Hotel. I am very sorry to hear about the noise disturbance out by the pool area. We recently got new speakers out on our pool deck and we have finally gained control over the volume and set a schedule. We are so sorry for the music playing late into the night and appreciate you bringing this to our attention to take immediate action.We hope you visit us again soon for a chance for us to make this up to you!

10/10 Excellent

Stephen E.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ruby River Hotel on 15 May 2024
Dear Stephen,Thank you for taking the time to provide us with your feedback. We are so glad to hear that you enjoyed your stay. Please visit us again soon!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ruby River Hotel on 15 May 2024
Dear Jamie,Thank you for taking the time to provide us with your feedback. We are so glad to hear that you enjoyed your stay. Please visit us again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to arena, clean, safe and on riverfront
Stayed 1 night in Apr 2024
Response from Ruby River Staff on 9 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here multiple times and am never disappointed
Stayed 1 night in May 2024
Response from Ruby River Staff on 9 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Doug

My new place to stay in Spokane! Walking to downtown, ample parking, great rooms, great outdoor pool and hot tub. Close to Wendy’s and Chilpolte.
Stayed 2 nights in May 2024
Response from Ruby River Staff on 9 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Kelly, Plains

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel live the remodel it was needed. Great staff!
Stayed 1 night in May 2024
Response from Ruby River Staff on 9 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

Martha

Travelled with family
Liked: Amenities
Disliked: Staff & service
I didn’t like the fact that when there’s an event this property profits from location but isn’t willing to make accommodations for their guests. For example for the Bloomsday event I needed just 15 minutes for after my run and they were unwilling to make that accommodation so whoever was in the event was forced to check out at around 7am making it very inconvenient for the guests.
Stayed 1 night in May 2024
Response from Ruby River Staff on 9 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room cleanliness upon your arrival. We have passed this along to the housekeeping manager for review to ensure something like this does not go unnoticed again. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences in the future.

4/10 Poor

Amber

Found a cockroach in our room the pool and hot tub were filled with tons of children that were not supervised all day and night even after hours they threw towels and chairs in the pool.
Stayed 2 nights in May 2024
Response from Ruby River Staff on 9 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room cleanliness upon your arrival. We have passed this along to the housekeeping manager for review to ensure something like this does not go unnoticed again. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences in the future.

8/10 Good

Bernhard

Liked: Cleanliness, staff & service, property conditions & facilities
Location is convenient. Room was reasonably clean. A bit overpriced for what you get.
Stayed 1 night in May 2024
Response from Ruby River Staff on 9 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and rooms are clean. Very loud 50 kids in pool which isnt hotels fault but they should have signage that kids under a certain age need direct parenal supervision. And/or adult only hot tub times. Doors inside hotelare very loud and echo down hall.
Stayed 1 night in May 2024
Response from Ruby River Staff on 9 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ist time at this Ruby...nice location and rooms were well equipped for a short stay
Stayed 1 night in May 2024
Response from Ruby River Staff on 9 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Lisa

Stayed 1 night in May 2024
Response from Ruby River Staff on 23 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room cleanliness upon your arrival. We have passed this along to the housekeeping manager for review to ensure something like this does not go unnoticed again. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences in the future.

10/10 Excellent

Stetson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Ruby for a concert. It had a nice walking trail that went along the river right to Spokane arena. The hotel was clean and the staff was amazing! Will definitely use again!
Stayed 1 night in Apr 2024
Response from Ruby River Staff on 2 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Gwyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a comfortable 2 night stay...will book again. Would be nice to have a hook to hang washcloth inside the shower. Overall I have no problem recommending this hotel.
Stayed 2 nights in Apr 2024
Response from Ruby River Staff on 2 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Alyssa

Stayed 1 night in Apr 2024
Response from Ruby River Staff on 22 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

sejin

Stayed 2 nights in Apr 2024
Response from Ruby River Staff on 2 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Corinne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property and what a fabulous location. Absolutely beautiful area and great to be right on the waterway.
Stayed 1 night in Apr 2024
Response from Ruby River Staff on 1 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

4/10 Poor

Miguel

Rooms were not cleaned the three days we were there. I requested a wake up call the last day I was there and was told that they don't provide that service.
Stayed 3 nights in Apr 2024
Response from Ruby River Staff on 1 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room cleanliness upon your arrival. We have passed this along to the housekeeping manager for review to ensure something like this does not go unnoticed again. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences in the future.

6/10 Okay

Sheila

Business traveller
Liked: Cleanliness, staff & service
Room was ok. Bed frame stuck out away from mattress and I hit it with my leg pretty hard. For the second time, different rooms I noticed the cheap chair that is in the room had bent legs which is a safety hazard. Only one other weird chair in the room to sit in. Rooms need a comfortable chair to relax in. Pool area was my favorite spot. This hotel has issues with chairs they seem to like ones meant for very small people and they are very uncomfortable. This is throughout hotel and restaurant. Restaurant was ok, very limited menu, food sub par. They have BBQ but only on the happy hour menu which is a shame. It actually sounded good.
Stayed 1 night in Apr 2024
Response from Ruby River Staff on 1 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room cleanliness upon your arrival. We have passed this along to the housekeeping manager for review to ensure something like this does not go unnoticed again. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences in the future.

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruby Rive hotel is a great place to stay. So close to everything
Stayed 1 night in Apr 2024
Response from Chelsea - Front Office Manager on 29 Apr 2024
Dear Erin,Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Location on the river trail, great pools and outdoor games
Stayed 1 night in Apr 2024
Response from Ruby River Staff on 30 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Alisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and friendly staff.
Stayed 2 nights in Apr 2024
Response from Chelsea - Front Office Manager on 29 Apr 2024
Dear Alisa,Thank you for taking the time to complete our online survey regarding your recent stay. Your feedback is important to us and we are happy to hear you enjoyed your stay. Please visit us again soon!

8/10 Good

Josh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Chelsea - Front Office Manager on 29 Apr 2024
Dear Josh,Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Beth

Travelled with partner
Liked: Amenities, property conditions & facilities
On the river and walking trail, beautiful 😊❤️
Stayed 1 night in Apr 2024
Response from Chelsea - Front Office Manager on 29 Apr 2024
Dear Beth,Thank you for taking the time to complete our online survey regarding your recent stay with us. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just an awesome all around property staff was great room was nice. It was a great stay overall no complaints
Stayed 1 night in Apr 2024
Response from Chelsea - Front Office Manager on 29 Apr 2024
Dear Jordan,Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Samantha, Mesa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very busy but had multiple front desk staff moving people through the line to check people in quickly and efficiently.
Stayed 1 night in Apr 2024
Response from Chelsea - Front Office Manager on 29 Apr 2024
Dear Samantha,Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Morgan, Kimberley

Travelled with partner, Travelled with group
Liked: Cleanliness
Decent hotel for the price good location
Stayed 1 night in Apr 2024
Response from Ruby River Staff on 28 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing bad to Report
Stayed 1 night in Apr 2024
Response from Chelsea - Front Office Manager on 29 Apr 2024
Dear Jody,Thank you for taking the time to complete our online survey regarding your recent stay with us. We sincerely appreciate and value your feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Gina, Mountlake Terrace

Stayed 1 night in Apr 2024
Response from Ruby River Staff on 22 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!