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Candlewood Suites West Springfield by IHG

2.5 star property
Hotel with free parking, near Big E

Choose dates to view prices

Big E offers a peaceful retreat in the business district. Unwind in the spa tub after a busy day or keep your fitness routine on track at the 24-hour gym. Nearby Candlewood Suites West Springfield provides free WiFi for planning the next day's activities.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Gym
  • Laundry
The current price is €97
includes taxes & fees
12 Nov - 13 Nov

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

8.6 out of 10
Excellent
(14 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Fan
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Fan
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Blackout curtains
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds

9.0 out of 10
Wonderful
(41 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Fan
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Fan
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(30 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Fan
  • Sleeps 2
  • 1 Queen Bed
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About the area

Map
572 Riverdale St, West Springfield, MA, 01089

What's nearby

  • Big E - 13 min walk - 1.1 km
  • Baystate Medical Center - 4 min drive - 3.9 km
  • MGM Springfield - 4 min drive - 5.0 km
  • Eastern States Exposition - 4 min drive - 4.6 km
  • Naismith Memorial Basketball Hall of Fame - 4 min drive - 5.3 km

Getting around

  • Springfield Union Station - 10 min drive
  • Hartford, CT (BDL-Bradley Intl.) - 28 min drive

Restaurants

  • ‪Cumberland Farms - ‬2 min drive
  • ‪puerto rico bakery 1 - ‬4 min drive
  • ‪Wood-N-Tap - ‬15 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Chili's Grill & Bar - ‬20 min walk

About this property

Candlewood Suites West Springfield by IHG

Hotel near Big E
A corner/local shop, a coffee shop/cafe and dry cleaning/laundry services are just a few of the amenities provided at Candlewood Suites West Springfield by IHG. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities, such as a 24-hour gym and a 24-hour business centre.
Other perks at this hotel include:
  • An indoor pool
  • Free self-parking
  • A front desk safe, coffee/tea in reception and a computer station
  • Concierge services, barbecues and outdoor furniture
  • Guest reviews give top marks for the helpful staff
Room features
All 71 rooms have comforts such as air conditioning, as well as thoughtful touches such as free WiFi and sound-insulated walls. Guest reviews highly rate the cleanliness rooms at the property.
More amenities include:
  • Bathrooms with free toiletries and hairdryers
  • 42-inch LED TVs with premium channels and DVD players
  • Kitchens, fridges and dishwashers

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  • Breakfast included
  • Pet-friendly
  • Parking included
8.2 out of 10, Very good, 1,300 reviews
The price is €112
includes taxes & fees
10 Nov - 11 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • DVD player
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Pitbull dog breeds are not permitted.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 25 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 27 kg per pet)
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 10:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield

Frequently asked questions

Does Candlewood Suites West Springfield by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM to 9:00 PM.

How much does it cost to stay at Candlewood Suites West Springfield by IHG?

As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at Candlewood Suites West Springfield by IHG on 12 Nov 2025 start from €97.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Candlewood Suites West Springfield by IHG pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 27 kg per pet. There's a fee of USD 25 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Candlewood Suites West Springfield by IHG?

Self-parking is free at this property.

What time is check-in at Candlewood Suites West Springfield by IHG?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Candlewood Suites West Springfield by IHG?

Checkout is at 11 AM.

Where is Candlewood Suites West Springfield by IHG located?

Situated near the airport, this hotel is within a 15-minute walk of Q Pin 2's and Big E. Connecticut River and Majestic Theatre are also within 2 miles (3 km).

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Reviews

Candlewood Suites West Springfield by IHG Reviews

8.4

Very good

8.6

Cleanliness

8.2

Location

8.8

Staff & service

8.2

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 383 out of 778 reviews
Rating 8 - Good. 228 out of 778 reviews
Rating 6 - Okay. 91 out of 778 reviews
Rating 4 - Poor. 46 out of 778 reviews
Rating 2 - Terrible. 30 out of 778 reviews

Reviews

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again!
Stayed 1 night in Aug 2025

8/10 Good

Kristin

Liked: Staff & service, amenities, property conditions & facilities
I was able to check in early and accomodations were great.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and the bed was extremely comfy… I was very pleased the manager accommodated me since I booked my 2 nights separately not knowing I booked 2 different rooms… I really appreciated not having to “move” out Saturday am and move in a different room in the afternoon especially since I had a wedding to get ready for… Thanks!!
Stayed 1 night in Oct 2025

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, comfortable, everything you need. Very helpful staff, convenient location. Will be back
Stayed 1 night in Sep 2025

10/10 Excellent

Jahimeliz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the restaurants that were around .
Stayed 1 night in Aug 2025

10/10 Excellent

TIm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full size fridge and freezer in the kitchenette, comfortable bed
Stayed 1 night in Jul 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 3 nights in Apr 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Regardless of the property condition because it’s outdated, it’s the accommodation and friendliness of the staff matters to me. They happily provided us with our immediate needs. Keep up the good work
Stayed 2 nights in Aug 2025

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
A bit older facilities but otherwise meets all the basic needs and is easy on and off the 91 highway
Stayed 1 night in Jun 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms clean and great hot tub and pool
Stayed 2 nights in Jan 2025

10/10 Excellent

Garold

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable. Easy access.
Stayed 1 night in Jun 2025

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in May 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. The pool and the hot tub sucked. It was kind of like being in a dungeon.
Stayed 1 night in Jun 2025

6/10 Okay

Rodger

Disliked: Amenities, property conditions & facilities
It needs to be remodeled.
Stayed 1 night in Jun 2025

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
the people at the desk were very nice and accommodating and the room was very clean and quiet I love when I go to the West Springfield Candlewood
Stayed 2 nights in Jan 2025

10/10 Excellent

Magaly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very helpful. The room was clean, the shop was convenient and free coffee was great.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location staff very friendly and helpful Hotel has everything we needed and very comfortable
Stayed 1 night in May 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im a repeat guest and I love the distance to the event im visiting. It's quiet, safe, and close to dining. And the beds are comfy.
Stayed 1 night in Nov 2024

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, the room was clean and we had an overall pleasant stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the piol was awesome my kids had so much fun. all the staff was excellent and the beds were super comfortable and clean !
Stayed 1 night in Aug 2024

10/10 Excellent

Kiara

Liked: Amenities
I love this place
Stayed 1 night in Apr 2024

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice suites with an awesome kitchenette. Beds and pillows very comfortable and recliner a plus!
Stayed 1 night in Apr 2024

4/10 Poor

Justin

Liked: Staff & service
Disliked: Property conditions & facilities
Don’t be misled by the pictures on hotels.com. This place was a dump. Crappy neighborhood, old and outdated hotel. Pool was closed. None of the streaming on the tv worked. Hallways had a distinctly weird smell. Magnetic cards and “readers” in the door were ancient and had to be re-magnetized during stay. Beds were comfy though. Not worth the price, for an extra $20 a night you could stay somewhere much better.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hot tub!

We really enjoyed the large hot tub! The rooms had nice kitchenettes, too. Great location for Springfield attractions.
Stayed 1 night in Nov 2023

10/10 Excellent

Hsiu

Liked: Cleanliness, staff & service, property conditions & facilities
Great price, clean
Stayed 1 night in Aug 2024