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"Very convenient location for a trip to Universal. We were visiting during a busy spring week so the lines were expected but we were hoping it was a little less crowded. The lines for the buses are long in the mornings but tend to move through somewhat efficiently. The lines are a little confusing as they split late and some people were waiting in wrong line. The Starbucks line is too much in the mornings. I recommend bringing your coffee cup to the cafeteria to fill up at the coffee station. The pool is nice and lifeguards were doing a great job. The rooms are spacious, clean and pleasant. "

"The breakfast menu was outstanding, good "

"Just checked clean room when you stay in there"

"Customer service wasn't great "

"Great"

"I loved this hotel! Clean and great for the kids. "

"The staff were polite, knowledgeable, courteous. The room was clean. "

"Pool was fantastic! Rooms were comfortable and spacious for families. Cons- there are a lot of taxes, fees, property fees, and daily charges added at the end to your bill "

"The staff was very pleasant and welcoming. The property was very nice and clean. The only thing I wish for is that you all notified resident that to partake in the waterpark area is an additional cost."