Thank you for follow up. I’d be glad to leave feedback. The first 2-3 days of the stay were amazing. I stay in a lot of different hotels on average 180 days per year, and this was probably in the top 5 I’ve stayed in the past 10 years, and I was going to leave 5 star review at first. I like it so much that I even booked an extra room for my mother in law to stay here as well over winter holidays with me and my wife. All staff was extremely pleasant and nice to us. Hotel is beautiful, historic with A lot of amenities, spa, pool, high end restaurant, etc. But then our overall experienced worsened after few unpleasant encounters with personal. First front desk was a little rude to my mother in law when she moved in to her suite and your door lock was not working properly. They tried to blame her for “de-magnetism” the key card by keeping it close to the phone. But after they switched half a dozen cards, they determined that the problem was in the lock itself, but failed to appologize, just moved her to a different room. Which is Ok. Then, the next day we booked sauna for ourselves and our friends. The hotel rules are is that if it’s more than 4 people (up to 8) the price is About double from 20k rubles for 3 hour session to 30k rubles if it’s more than 4 people. Because of the lock troubles the day earlier, we negotiate with the manager that our price will be 20k rubles even though we plan to have more than 5 people. When the spa day came, we ended up having 8 people in total i