I do not understand your comment at all since I went to show you and explain to you that the lock worked. We tested it together and the lock worked fine. A push button lock unlocks from the inside by turning the handle so if you test it from the inside as you did it is certain that it is unlocked. I tested with you from the outside and it worked very well. I should have gotten you out of the room and made you try it from the outside yourself, maybe you would have better understood that the door to your room is locked. The safety of my clients is essential, so I would never rent a room without a functional lock... I had to correct your false comment.

Je suis déçue par ce commentaire contenu que j’ai toujours honoré correctement les réservations reçu par expedia et le client a bel et bien eu la chambre qu’il avait réservée