"I stayed at the Windward Passage Hotel from May 14th through May 17th, and unfortunately my experience was very disappointing. The photos online were very deceiving and did not accurately reflect the condition of the hotel or the room we received.
I do want to acknowledge a few staff members who were extremely helpful during my stay. Neisha at the front desk was kind and professional, and Luwen was also very helpful and pointed us in the right direction when we had questions. The security officer was also pleasant and helpful throughout our stay.
However, there were several issues that negatively impacted the experience. My room key repeatedly stopped working, and I had to return downstairs three separate times to have it fixed. After a long day of traveling, this became very frustrating. The lighting in the room was also extremely poor — it was difficult to even see properly, and only one additional lamp was working. The TV remote was missing the back cover as well, which made the room feel poorly maintained.
In addition, one of the front desk employees wore very heavy makeup and came across as rude and unwelcoming whenever we interacted with her. Overall, the level of professionalism and hospitality was inconsistent. I also noticed a difference in how some guests were greeted and treated compared to others, which made the experience even more uncomfortable.
Overall, this stay did not meet my expectations, and I believe the hotel could do a much better job with customer"
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