Stäfa Ferry Terminal

I had an overall good stay at this property, but there are a few things future guests should know before booking. The location is excellent. There are several restaurants and places to eat nearby, a great supermarket right next door, and even a delicious ice cream shop within walking distance. The area is quiet, and the property was very clean. Since it operates more like an apartment-style accommodation, I rarely saw other guests, which made for a peaceful stay. Customer service was responsive when I needed assistance. On the fourth day, I requested fresh towels and additional Nespresso coffee capsules, and both were provided without any issues. There were, however, some drawbacks. The biggest one was the lack of traditional air conditioning. If you are used to hotels in the United States, be aware that the cooling system is very different. The room has a ventilation system, but it feels more like a fan than true air conditioning. During the summer, the room can become quite warm, especially at night. I strongly recommend bringing or purchasing a portable fan, as it made a significant difference in my ability to sleep comfortably. When I arrived, the door access code did not work, and I had to contact customer service for assistance. There were also a few occasions when hot water was unavailable, and the response was simply an apology for the inconvenience. Additionally, I noticed a few small insects in the room despite never opening the windows.

The hotel has great air conditioning! I was there during a heat wave & the room temperature could be adjusted unlike some other nearby hotels. The staff was polite and helpful. The tram is right outside the front door and only 3 stops to the train station. My only suggestion is to have a mini fridge. It would have been helpful for cold drinks and snacks during the heat wave.

The hotel was super convenient and the staff was awesome! The room was small and had limited amenities. Breakfast room was clean and comfortable and the food was quite good.