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Reviews of Comfort Inn & Suites Statesville - Mooresville

2.5 out of 5
Comfort Inn & Suites Statesville - Mooresville
1214 Greenland Drive, Statesville, NC

Reviews

7.6

Good

Rating 10 - Excellent. 272 out of 928 reviews" "
Rating 8 - Good. 345 out of 928 reviews" "
Rating 6 - Okay. 156 out of 928 reviews" "
Rating 4 - Poor. 99 out of 928 reviews" "
Rating 2 - Terrible. 56 out of 928 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Casey

Travelled with partner
Disliked: Amenities
Everything about this hotel was terrible! The pool was closed, the gym had one piece of working equipment, the sauna wasn't working, the staff was absolutely terrible, got stuck in the staircase because the exit was locked which was the same exit for emergencies then room service came beating on the door at 9am and played their music as loud as they could in the hallway. Wouldn't recommend this place for anyone!
Stayed 1 night in May 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Deborah

Travelled with partner
Disliked: Property conditions & facilities
Staff was helpful and friendly. They had a pool and it looked clean and inviting. But it was closed. There was a hot breakfast but the early workers wiped it out before 7:30am and it didn’t get replenished. Bathroom upgrading. They are pet as we had our cat and you wouldn’t know it was as the rooms were clean and odor free. Dining close by and the morning waffles were delicious. I had strawberry batter. 😋
Stayed 1 night in Apr 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great price for a safe hotel night stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Vicky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast easy. Breakfast was normal. Waffles, eggs, sausage gravy. Our room however had a moldy smell especially in the bathroom.
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you for the 5 out of 5 review and your feedback as we use our guest feedback to always improve upon every aspect of the hotel to ensure we continual to meet our guest expectations.

4/10 Poor

Haley

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you for taking the time to review us.

10/10 Excellent

Kristen, Caledonia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Great breakfast!
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
We do a wonderful breakfast as you shared. Thank you.

8/10 Good

Pam

Parts of the hotel looked dated and in need of decor improvements and paint job!
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
We are nearing end of life of last renovation and already have another scheduled. Thank you for the 4 out of 5 review.

10/10 Excellent

Dixie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast bar had a great selection!
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Our buffet exceeds many hotels of similar comparison.

8/10 Good

Aldo, Stouffville

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Check-in in was easy and staff was very efficient. Rooms are very clean but a bit dated. Could use a major renovation.
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you for sharing we are clean and we do have a renovation scheduled for near future.

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Comfortable says it all. Thank you.

6/10 Okay

Donna

Stayed 1 night in Apr 2024

8/10 Good

Lori

Travelled with family, Travelled with pets
Unique dog park
Stayed 1 night in Mar 2024
Response from General Manager on 30 Apr 2024
We do offer a large space for our fury guests that their owners appreciate.

8/10 Good

Claudette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you.

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hallway smells like an old musty hotel. The room smelled like old cigarettes. There was no way to open a window to get some fresh air. The refrigerator was loud, so we had to turn it off. A fire alarm went off at 10:30PM. The paint was peeling in the bathroom.
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
We are a non smoking hotel but some guest choose to violate this policy. We appreciate guest who follow policy for the comfort of all guest. IT's a time consuming process to remove smoke from the property. It takes multiple cleaning applications. Fire safety is never an inconvenience no matter the situation.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the Interstate. Some roadside noise . Average breakfast
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Easy off/on access is very convenience to keep you traveling in your travels.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at check in and check out were very friendly and professional. The lobby and room very very clean. Lots of choices for breakfast. Nice comfortable room and no problems with the wifi.
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
We appreciate you sharing with us and others your exceptional stay.

6/10 Okay

Dave

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Smells old
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
We are an older property but maintain a fresh clean hotel per Brand, AAA and Health Department inspections. We have an update scheduled to refresh and provide a new look in the near future.

6/10 Okay

theresa

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property said it has a bar and lounge and it was to closed.
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
We do have a bar and lounge but have experienced high turnover rate with bar tenders, and the bar closes in between the hotel recruiting a bar tender to fill this position. We apologize for any inconvenience this might of caused as we continue to work through this situation post covid which has resulted in challenging job retentions.

6/10 Okay

Ghislain

Travelled with partner
Disliked: Amenities
I am sorry to say that I was disappointed in the room we had I can’t really say how clean it was since I didn’t take a shower there we streaks on the wall of the shower, there was rust at the bottom. The whole toilet paper holder came off the wall. There was a few other things but those were th worst. So I was not feeling I was in a clean room… I’m sad about it cause I always felt comfort was always my go to when I travel. Please keep you coffee, tea, hot water HOT for those leaving very early in the morning…
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
While this guest was concerned about cleanliness, we have received exceptional cleanliness scores from Brand, AAA and Health Departments. We are an older property and at the end of lifespan of last renovation and do have another renovation scheduled for the near future. We wish this guest engaged our staff and we could of resolved this by providing another room. Our staff is here to assist with any needs or concerns our guest might have.

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to the highway easy parking and easy to check in. Friendly staff
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Thank you for the positive review. We hope to see you again.

2/10 Terrible

Lillian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Thank you for taking time to review us. We use guest feedback to continue to ensure we provide our guest with a satisfactory stay.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to areas we want to see.
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Love the. 5 out of 5 review. Thank you.

10/10 Excellent

edward

Liked: Staff & service, property conditions & facilities
good experience
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
We love hearing about those great experiences. Thank you.

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no truck parking which said there were
Stayed 1 night in Feb 2024
Response from General Manager on 18 Mar 2024
Truck parking is very limited on main drive that parcels the hotel parking. Staff can assist when help is needed on where to park.

6/10 Okay

Timothy

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Everything was amazing especially the bed except we saw a roach. WE got there late and they gave us late checkout which was very nice.
Stayed 1 night in Feb 2024
Response from General Manager on 18 Mar 2024
We’re glad everything was great but that tiny issue you mention. Our commercial provide that oversees that has been notified.

4/10 Poor

CATHY

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We felt safe, however the room smelled like your granma's powder. Wall in toom dirty. It was very easy to check in and out.
Stayed 1 night in Feb 2024
Response from General Manager on 18 Mar 2024
Safe is always important. Our room refreshers will be reviewed to ensure dispensed to leave a neutral smell that’s not overwhelming or under powered.

6/10 Okay

Glenn Rhinier

Disliked: Property conditions & facilities
Hotel needs updated. It was clean but I would have expected it in better condition for a comfort inn
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
We are nearing the end of lifetime for our last update and already have one for the future scheduled to provide a refreshed look. Thank you for acknowledging we was clean. Our staff appreciates that.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value and quality
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
Love seeing that 5 out of 5. We feel we do provide value, exceptional service with our warm friendly staff, and clean comfortable rooms. Thank you for sharing your experience.

8/10 Good

Terry

Travelled with partner
Liked: Staff & service
Just looked ok only
Stayed 1 night in Jan 2024
Response from General Manager on 18 Mar 2024
Thank you for the 4 out of 5 review.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 6 Mar 2024
Love seeing that 10 out of 10. We look forward to welcoming you back in the future.

6/10 Okay

Patricia

Disliked: Property conditions & facilities
Comfort Inn Statesville
We have stayed at this hotel for years while travelling to Florida. A noted decline in cleanliness and general upkeep was visible this time around. Taps leaked, sink was plugged. We had to move from our original room. New room was marginally better. Have new owners taken over?
Stayed 1 night in Jan 2024
Response from General Manager on 18 Mar 2024
Our staff continues to strive for exceptional stays for our guest. We are an older property scheduled for an update in the near future but continue to provide exceptional clean rooms based our unannounced inspections from Brand, AAA and Health Department. We look forward to making strides to meet and exceed each guest expectation.

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 6 Mar 2024
Thank you for the review. We enjoy hearing from our guest.

2/10 Terrible

Kate

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 6 Mar 2024
Thank you for taking the time to leave us a review. We value feedback so we may continue to provide services that meet and exceed our guest expectations.

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable clean room. Nice staff. Hot and cold breakfast. Great value at great price. We'll be back.
Stayed 1 night in Jan 2024
Response from General Manager on 6 Mar 2024
We love hearing about our guest positive experience and we look forward to you returning. Thank you.

6/10 Okay

Stacy

Travelled with pets, Travelled with partner
Bar was not open.
Stayed 1 night in Jan 2024
Response from General Manager on 6 Mar 2024
Unfortunately, the bar is is the only area of hotel that we continue to experience a staffing issue with. The rest of the hotel has remained staff with many staff members being with hotel for an extended period of time. We are contently recruiting to fill the bar position. Thank you for your review.

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 6 Mar 2024
Thank you for reviewing us. We appreciate it.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was comfortable. The Shower had a problem, it didn't work properly. Otherwise, great place, will probably stay there again
Stayed 1 night in Jan 2024
Response from General Manager on 6 Mar 2024
Thank you for sharing your experience with us and others. We hope you reported the shower issue to staff so this could be address. We have shared it from this review with our Maintenance to look into.

6/10 Okay

Sarah

Travelled with partner
Liked: Staff & service
Convenient stay right off the interstate. Staff was very friendly and kind! The bed we stayed in had a large stain on the cover, which was a turn off. Also, lots of women’s hair all over the room, in the bed, etc. bathroom was very clean. Room was dated but the price reflects that. Overall an average place to stay.
Stayed 1 night in Dec 2023

2/10 Terrible

Nicole

Travelled with family
Disliked: Staff & service, room comfort
Read the reviews
Breakfast was disgusting and the worker are very rude
Stayed 5 nights in Dec 2023
Response from General Manager on 4 Jan 2024
Always disappointing to hear of a less than ideal experience especially when numerus reviews state great breakfast and lovely host. We will continue to ensure we are doing our best to meet and exceed all of our guest experiences.

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from General Manager on 18 Mar 2024
Thank you for you positive scored review.

8/10 Good

Selma

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast was pretty good, bed was comfortable, room was quiet.
Stayed 1 night in Dec 2023
Response from General Manager on 4 Jan 2024
We're delighted your expectations were met and exceeded. We look forward to seeing you again.

10/10 Excellent

Chandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on 4 Jan 2024
We appreciate the 5 out of 5 review. Thank you.

10/10 Excellent

Chandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Response from General Manager on 4 Jan 2024
5 out of 5 review. Thank you for your business.

6/10 Okay

Harish

Stayed 1 night in Dec 2023
Response from General Manager on 4 Jan 2024
Thank you for taking the time to review us. We appreciate it.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 4 Jan 2024
Love seeing those 10 out of 10 reviews. Thank you.

8/10 Good

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 4 Jan 2024
Thank you for the 4 out of5 review. We appreciate it.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
All the employees we came in contact with were very polite and helpful. Building does have some age to it but was perfect and quiet for our 1 night stay.
Stayed 1 night in Dec 2023
Response from General Manager on 4 Jan 2024
Thank you for the warming review. We are an older property with an update scheduled soon but continue to provide clean comfortable rooms with friendly service..

6/10 Okay

Candace

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very outdated Lots of stains & stuff falling apart
Stayed 1 night in Dec 2023
Response from General Manager on 4 Jan 2024
We are an older property that has an update scheduled for the near future. We still provide clean comfortable rooms with warm friendly service. We welcome guest feedback at the hotel during stay so that we may be able to improve upon the guest experience during the stay.