Exterior

Reviews of Courtyard Statesville Mooresville/Lake Norman

3 out of 5
Courtyard Statesville Mooresville/Lake Norman
1530 Cinema Drive, Statesville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 339 out of 580 reviews" "
Rating 8 - Good. 151 out of 580 reviews" "
Rating 6 - Okay. 55 out of 580 reviews" "
Rating 4 - Poor. 20 out of 580 reviews" "
Rating 2 - Terrible. 15 out of 580 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well maintained Paying for parking seems a little weird
Stayed 3 nights in May 2024
Response from Customer Service on 9 May 2024
Joshua, thank you for sharing your experience at Courtyard Statesville Mooresville Lake Norman. It's pleasing to hear that you enjoyed our well-kept premises. We acknowledge your comments regarding the parking fees, and we appreciate your understanding that these charges contribute to maintaining a secure and efficient parking service. We look forward to the opportunity to welcome you back.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 10 May 2024
Denise, thank you for choosing Courtyard Statesville Mooresville Lake Norman and for leaving a high rating. It's wonderful to know we left a good impression. Do consider staying with us again in the future, we'd love the opportunity to provide another enjoyable experience.

10/10 Excellent

Bob, Cottonwood Heights U

Liked: Cleanliness, staff & service, property conditions & facilities
$8.00 per night or sign up for Marriott whatever is something to think about
Stayed 2 nights in May 2024
Response from Customer Service on 6 May 2024
Bob, thank you for your feedback. We're pleased to know that your stay at Courtyard Statesville Mooresville Lake Norman left an overall positive impression. We understand the considerations regarding the nightly charges and the Marriott membership. We believe it offers a host of benefits that can enhance your future visits. We look forward to welcoming you back.

10/10 Excellent

Ashley Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Thanks for the perfect rating, Ashley! We can't wait to see you again soon for another amazing experience at Courtyard Statesville Mooresville Lake Norman.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
No problems
Stayed 1 night in Apr 2024
Response from Customer Service on 4 Apr 2024
Robert, thank you for your succinct review. We're thrilled to learn that your stay at Courtyard Statesville Mooresville Lake Norman met your expectations without any issues. We hope to welcome you back on your next trip.

10/10 Excellent

Christian

Stayed 1 night in Mar 2024
Response from Customer Service on 19 Apr 2024
Christian, thank you for choosing to stay at the Courtyard Statesville Mooresville Lake Norman. We're thrilled to see you enjoyed your time with us. Your implicit satisfaction, indicated by your rating, is greatly appreciated. We hope to welcome you back soon for another positively memorable experience.

8/10 Good

N

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access off I77 highway. Close to restaurants and pleasant town of Statesville.
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
N, we're delighted to see that you enjoyed the convenient location of Courtyard Statesville Mooresville Lake Norman. The proximity to dining options and the charm of Statesville town is indeed one of the highlights of our property. We're looking forward to welcoming you back in the near future.

6/10 Okay

Jodi, Reidsville

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel itself was nice as far as the property, staff was greatly helpful and nice. The rooms are outdated. Our bathroom was not clean, food was left in the fridge and the sheets weren’t changed or appeared not to be. They were coming off on the corners, had hair on the sheets and very wrinkled like they hadn’t been changed. Front desk apologized and sent new sheets up for us to change.
Stayed 2 nights in Feb 2024
Response from Customer Service on 25 Feb 2024
Jodi, we appreciate you highlighting the amenity of our property and the helpfulness of our team members. We are concerned regarding your comments on room cleanliness and upkeep. Cleanliness and refreshment of our rooms are something that our team takes very seriously, and we apologize if your experience did not meet expectations in this regard. Rest assured, your feedback is crucial and will be used for necessary improvements. We hope to welcome you back in the future for a better experience.

8/10 Good

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar inside is a nice touch.
Stayed 1 night in Feb 2024
Response from Customer Service on 23 Feb 2024
William, we're thrilled to hear you appreciated the unique touch of the on-site bar at Courtyard Statesville Mooresville Lake Norman. Thank you for taking the time to share your comments and we hope to welcome you back soon.

10/10 Excellent

Gary

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet and good staff
Stayed 1 night in Feb 2024
Response from Customer Service on 11 Feb 2024
Gary, thank you for sharing your experience at Courtyard Statesville Mooresville Lake Norman. We sincerely appreciate your kind words about the tranquil atmosphere and our dedicated team members. We're looking forward to welcoming you back on your next visit.

8/10 Good

Rita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
clean hotel.
Stayed 1 night in Feb 2024
Response from Customer Service on 10 Feb 2024
Rita, it's delightful to hear that you enjoyed your stay at Courtyard Statesville Mooresville Lake Norman, and specifically found our premises to be spotless. We continuously strive to meet your needs and expectations. We appreciate your feedback and look forward to serving you in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Customer Service on 31 Jan 2024
It's great to see a perfect rating for Courtyard Statesville Mooresville Lake Norman. We appreciate your feedback, and it was a pleasure having you as our guest. We hope to welcome you again in the future.

8/10 Good

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect except for the shower, very poor water pressure
Stayed 1 night in Jan 2024
Response from Dallas Eades *Operations Manager on 22 Jan 2024
Dear Shaun,Thank you for taking the time to complete our review in regard to your recent stay at the Courtyard Marriott Statesville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are very pleased to know that you had an enjoyable stay with us. We appreciate your positive feedback, and I will gladly pass your comments along to our hotel team. We will also be looking into the hot water pressure issue you had mentioned. We hope to have an opportunity to serve you again whenever your travels bring you back to the Statesville area.

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dallas Eades *Operations Manager on 22 Jan 2024
Dear Cheryl, Thank you for taking the time to complete our Review in regard to your recent stay at the Courtyard Marriott Statesville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are very pleased to know that you had an enjoyable stay with us. We appreciate your positive feedback, and I will gladly pass your comments along to our hotel team. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to serve you again whenever your travels bring you back to the Statesville area.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
This was our second stay at this Marriott Courtyard. It’s at the halfway point between our home in Pennsylvania and Orlando, FL. The staff was friendly and pleasant, the rooms were clean, and we barely heard a peep from the rooms of other guests. We highly recommend!
Stayed 1 night in Jan 2024
Response from Dallas Eades *Operations Manager on 22 Jan 2024
Dear Cheryl, Thank you for taking the time to complete our review in regard to your recent stay at the Courtyard Marriott Statesville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are very pleased to know that you had an enjoyable stay with us. We appreciate your positive feedback, and I will gladly pass your comments along to our hotel team. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to serve you again whenever your travels bring you back to the Statesville area!

10/10 Excellent

Justin

Stayed 1 night in Dec 2023
Response from Dallas Eades *Operations Manager on 22 Jan 2024
Dear Justin, Thank you for taking the time to complete our review in regard to your recent stay at the Courtyard Marriott Statesville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are very pleased to know that you had an enjoyable stay with us. We appreciate your positive feedback, and I will gladly pass your comments along to our hotel team. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to serve you again whenever your travels bring you back to the Statesville area.

10/10 Excellent

Donald

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great for dogs. Veryclose to freeway. Loved the private booths with TVs and remote. Great made to order breakfast.
Stayed 1 night in Dec 2023
Response from Dallas Eades *Operations Manager on 26 Dec 2023
Dear Donald, Thank you for taking the time to complete the review in regard to your recent stay at the Courtyard Marriott Statesville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are very pleased to know that you had an enjoyable stay with us. We appreciate your positive feedback, and I will gladly pass your comments along to our hotel team. We hope to have an opportunity to serve you again whenever your travels bring you back to the Statesville area.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 1 night in Dec 2023

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

ELISABETH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Alphonso

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Nov 2023

10/10 Excellent

Talya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Dallas Eades *Operations Manager on 24 Nov 2023
Dear Talya,Thank you for taking the time to complete the review in regard to your recent stay at the Courtyard Marriott Statesville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are very pleased to know that you had an enjoyable stay with us. We appreciate your positive feedback, and I will gladly pass your review along to our hotel team. We hope to have an opportunity to serve you again whenever your travels bring you back to Statesville.

6/10 Okay

Janet

Floors were dirty and smelled like wet cats
Stayed 1 night in Nov 2023
Response from Dallas Eades *Operations Manager on 24 Nov 2023
Dear Janet,Thank you for choosing to stay at the Courtyard Statesville Mooresville/Lake Norman and providing your honest feedback on the Review.Providing the highest level of hospitality and cleanliness is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this issue from affecting stay quality in the future.Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us and hope to have another opportunity to provide you with the accommodations you deserve as a valued guest of ours.

10/10 Excellent

Jim

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Dallas Eades *Operations Manager on 24 Nov 2023
Dear Jim,Thank you for taking the time to complete the review in regard to your recent stay at the Courtyard Marriott Statesville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are very pleased to know that you had an enjoyable stay with us. We appreciate your positive feedback, and I will gladly pass your review along to our hotel team. We hope to have an opportunity to serve you again whenever your travels bring you back to Statesville.

8/10 Good

Heather McTavish

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dog friendly
Stayed 1 night in Nov 2023
Response from Dallas Eades *Operations Manager on 24 Nov 2023
Thank you for taking the time to complete the review in regard to your recent stay at the Courtyard Marriott Statesville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are very pleased to know that you had an enjoyable stay with us. We are certainly proud to be a pet friendly hotel and love to see everyone's furry companions. We hope to have an opportunity to serve you again whenever your travels bring you back to the Statesville area.

10/10 Excellent

Ron

Stayed 1 night in Nov 2023

10/10 Excellent

Court

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Dallas Eades *Operations Manager on 24 Nov 2023
Dear Court, Thank you for taking the time to complete the review in regard to your recent stay at the Courtyard Marriott Statesville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are very pleased to know that you had an enjoyable stay with us. We appreciate your positive feedback, and I will gladly pass your review along to our hotel team. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to serve you again whenever your travels bring you back to the Statesville area.

2/10 Terrible

Stephen

Stayed 2 nights in Oct 2023
Response from Dallas Eades *Operations Manager on 24 Nov 2023
Dear Stephen, Thank you for choosing to stay at the Courtyard Statesville Mooresville/Lake Norman and providing your honest feedback on the Review.Providing the highest level of hospitality and cleanliness is our number one priority and we sincerely apologize for falling short of meeting your expectations. If there are any details, you would like to share please contact the hotel directly and we will certainly address them. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us, and we hope to have another opportunity to provide you with the accommodations you deserve as a VALUED guest.

10/10 Excellent

Timothy

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice property, quiet as its back from the highway. Great staff, super friendly. Dogs welcome.
Stayed 2 nights in Oct 2023
Response from Dallas Eades *Operations Manager on 27 Nov 2023
Hello Timothy, Thank you for sharing about your recent stay with us. We are so pleased to hear you had an enjoyable experience and we appreciate the comment about our staff. We do hope to have another opportunity to accommodate you in the near future.

6/10 Okay

John

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Old /dirty bathrrom...at $200/night is unacceptabl
At $200/night I would have expected more. This was clearly an older hotel whose rooms had been partially refurbished. The bathroom had not been refurbished. The shower curtain had mildew on it. The tub itself was in poor condition and there were hairs in it...I suppose from previous guests. Just have me a weird, unclean vibe for the whole room. The staff were friendly but at that price, I was very disappointed. I would not stay there again.
Stayed 1 night in Oct 2023
Response from Dallas Eades *Operations Manager on 30 Oct 2023
Dear John, Thank you for taking the time to share about your recent experience during your stay with us. Providing the best of hospitality and cleanliness is our number one priority and we sincerely apologize for failing to meet your expectations. We will certainly be looking into these issues. We do hope you will give us another opportunity to accommodate you, so we may provide you with the stay you deserve as a valued guest.

2/10 Terrible

mama's

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Dallas Eades *Operations Manager on 19 Oct 2023
Dear Mama's, Thank you for taking the time to complete the Survey in regard to your recent stay at the Courtyard Marriott Statesville. As we pride ourselves on delivering a memorable hotel experience, it seems we have unfortunately fallen short in some areas. Please accept my sincere apology for any challenges you may have experienced during your stay. Unfortunately, there wasn't any feedback provided to assist in helping us locate the challenges you've had. While we are always striving to improve, we would appreciate any additional feedback to assist in reaching our goal. Please feel free to reach out to me at your convenience. I once again would like to sincerely apologize for the challenges experienced and upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience whenever your travels bring you back to the Statesville area.

10/10 Excellent

Carmine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wish breakfast was available at 6 am. Many travellers are on the road by 7 am. Everything else was excellent.
Stayed 1 night in Oct 2023
Response from Dallas Eades *Operations Manager on 27 Nov 2023
Hello Carmine, Thank you for sharing about your recent stay with us. We are glad you enjoyed your experience. I will certainly pass along your comments regarding our breakfast time in hopes we can find a way to accommodate those requests.We hope to have another opportunity to serve you when your travels bring you back to Statesville.

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for your money.
I was concerned about the 'restaurant' charges b/c I'd purchased the meal package and they told me to charge my food to my room; but they also did the incidental charge on my card. So, next time, I will not buy the food package. There is coffee in the lobby, but only one carafe--everything is done through their restaurant which is really just like a grab and go Starbucks. There are other places to eat within walking distance: Coaches, Outback Steakhouse and you don't cross any highways--so that's what I'd recommend you do. The star of the stay was the outdoor seating area. It's quiet and peaceful. Plenty of gas grills if you want to cook your own meal--you can walk to a grocery store and DD as well. Very clean and quiet hotel. I'd stay again.
Stayed 2 nights in Oct 2023
Response from Dallas Eades *Operations Manager on 5 Oct 2023
Dear Rebecca, Thank you for sharing about your recent stay with us. We appreciate your feedback and are thrilled you had an enjoyable stay. I would also like to apologize if there was any confusion regarding your food and beverage package and I will certainly look into that. Once again Thank you for sharing and we look forward to accommodating you next time your travels bring you to the Statesville area. Sincerely, Dallas Eades (Operations Manager).

2/10 Terrible

Brandon

Business traveller
Disliked: Staff & service, property conditions & facilities
Bar never opened employees put a tip cup out for serving coffee and expect it.
Stayed 1 night in Sep 2023
Response from Dallas Eades *Operations Manager on 3 Oct 2023
Hello Brandon, I would like to thank you for your recent review and honest feedback. It seems you had some issues with our bistro, and I would like to personally apologize if there was any miscommunication on the Courtyard Bistro concept. Our bar is open in the evening time from 5pm to 10pm for food and cocktails. Our morning breakfast also has a variety of different food options made to order as well as Starbucks coffee. We do hope to have another opportunity to accommodate you in the future, so we may provide the full Bistro experience you deserve as a valued guest. Sincerely, Dallas Eades (Operations Manager).

6/10 Okay

Julie

Travelled with group
Ok hotel for one night, pricey and not up to date.
Stayed 1 night in Sep 2023
Response from Dallas Eades on 30 Sept 2023
Dear Julie, We would like to thank you for your honest feedback regarding your recent stay with us. Providing the highest quality of hospitality is our number one goal, so I would like to apologize for not meeting your expectations during your stay. We do hope to have another opportunity in the future to provide you with the accommodations you deserve as a valued guest. Kind regards, Dallas Eades (Operations Manager).

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Dallas Eades *Operations Manager on 24 Sept 2023
Dear Thomas, Thank you for taking the time to complete the Guest Satisfaction Survey in regard to your recent stay at the Courtyard Marriott Statesville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are very pleased to know that you had an enjoyable stay with us. We appreciate your positive review. We hope to have an opportunity to serve you again whenever your travels bring you back to the Statesville area.

8/10 Good

Lawrence, Medfield

Stayed 1 night in Sep 2023
Response from Dallas Eades *Operations Manager on 3 Oct 2023
Dear Lawrence, Thank you for taking the time to provide your honest review about your recent stay with us. We appreciate it and hope to have another opportunity to accommodate you in the near future. Sincerely, Dallas Eades (Operations Manager).

10/10 Excellent

Catherine, Martinsburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Dallas Eades *Operations Manager on 24 Sept 2023
Dear Catherine, Thank you for taking the time to complete the Guest Satisfaction Survey in regard to your recent stay at the Courtyard Marriott Statesville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are very pleased to know that you had an enjoyable stay with us. We appreciate your positive feedback, and we hope to have an opportunity to serve you again whenever your travels bring you back to the Statesville area.

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2023
Response from Dallas Eades *Operations Manager on 27 Aug 2023
Dear Jennifer, Thank you for taking the time to complete a review in regard to your recent stay at the Courtyard Marriott Statesville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are very pleased to know that you had an enjoyable stay with us. We appreciate your positive feedback, and I will gladly pass your review along to our hotel team. We hope to have an opportunity to serve you again whenever your travels bring you back to the Statesville area.

10/10 Excellent

William

Stayed 1 night in Jul 2023
Response from Dallas Eades *Operations Manager on 13 Aug 2023
Dear William, Thank you for taking the time to complete the Review in regard to your recent stay at the Courtyard Marriott Statesville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are very pleased to know that you had an enjoyable stay with us. We appreciate your positive feedback, and I will gladly pass your comments along to our hotel team.We hope to have an opportunity to serve you again whenever your travels bring you back to the Statesville area.

6/10 Okay

james

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Won't stay at this Hotel anymore
Very disappointing. This used to be our go to Hotel on our way through N.C.The rooms are now in need of maintenance , the bath in 2 rooms we stayed in had peeling wall paper and rust in the shower/tub doors. The bed spreads and linens looked as if they had not been washed but just brushed. No trash liners in the cans and no ice bucket in the room. The staff was very unhelpful in assisting us in finding a place to eat and we ended up ordering pizza to our room. The overpriced breakfast that my wife had actually had some trash in the guacamole from the packets it was in. The breakfast staff never replaced the salad and we finally had to ask the manager for assistance. This is a once fine hotel that is making cuts at the expense of the guests. I am now making my stays down the road in Jonesville
Stayed 1 night in Feb 2023
Response from Dallas Eades *Operations Manager on 24 Jul 2023
Dear James, Thank you for choosing to stay at the Courtyard Statesville Mooresville/Lake Norman and providing your honest feedback on the Review.Providing the highest level of hospitality and cleanliness, is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from affecting stay quality in the future.Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us, and I hope you will return so we may provide you with the accommodations you deserve as a valued guest.

10/10 Excellent

Nicole, DUBUQUE

Stayed 1 night in Jul 2023
Response from Dallas Eades *Operations Manager on 13 Aug 2023
Dear Nicole, Thank you for taking the time to complete the Review in regard to your recent stay at the Courtyard Marriott Statesville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are very pleased to know that you had an enjoyable stay with us. We appreciate your positive feedback, and I will gladly pass your comments along to our hotel team. We hope to have an opportunity to serve you again whenever your travels bring you back to the Statesville area.

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Excellent Staff. Clean Room. We would stay here again.
Stayed 1 night in Jul 2023
Response from Dallas Eades *Operations Manager on 21 Jul 2023
Dear Amanda, Thank you so much for sharing your feedback regarding your recent stay with us. I will certainly pass along your review to each department as a way of celebrating the great guest service we provided. We hope to accommodate you again soon.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Dtsy
This location is where I stay every time I have to come home for a few days.
Stayed 1 night in Jul 2023
Response from Dallas Eades *Operations Manager on 11 Jul 2023
Dear Great Dtsy,Thank you for taking the time to complete the review in regard to your recent stay at the Courtyard Marriott Statesville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are very pleased to know that you had an enjoyable stay with us. We appreciate your positive feedback, and I will gladly pass your comments along to our hotel team. We look forward to having another opportunity to serve you again whenever your travels bring you back to the Statesville area.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice polite staff. Towels could be improved upon.
Stayed 2 nights in Jul 2023
Response from Dallas Eades *Operations Manager on 5 Jul 2023
Dear John, Thank you for taking the time to complete our Guest Satisfaction Survey in regard to your recent stay at the Courtyard Marriott Statesville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are very pleased to know that you had an enjoyable stay with us and appreciate the comments on the staff. I will gladly pass your comments along to our hotel team. I will also pass along your comments regarding the towels to the necessary department for review. We hope to have an opportunity to serve you again whenever your travels bring you back to the Statesville area.

10/10 Excellent

Manuel

Stayed 1 night in Jun 2023
Response from Dallas Eades *Operations Manager on 5 Jul 2023
Dear Manuel, Thank you for taking the time to complete our Guest Satisfaction Survey in regard to your recent stay at the Courtyard Marriott Statesville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are very pleased to know that you had an enjoyable stay with us. We appreciate your positive feedback, and I will gladly pass your comments along to our hotel team. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to serve you again whenever your travels bring you back to the Statesville area.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay
Was just passing through and had a short but enjoyable stay. The pool and sitting area is actually very, very nice and should be taken advantage of
Stayed 1 night in Jun 2023
Response from Dallas Eades *Operations Manager on 2 Jul 2023
Dear valued guest, Thank you for taking the time to complete a review in regards to your recent stay at the Courtyard Marriott Statesville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are very pleased to know that you had an enjoyable stay with us. We appreciate your positive feedback about our Courtyard area, and I will gladly pass your comments along to our hotel team. We hope to have an opportunity to serve you again whenever your travels bring you back to the Statesville area.

6/10 Okay

Cindy

Travelled with family
Liked: Cleanliness
Bathroom sink was slow. Bath towels were small and scratchy.
Stayed 5 nights in Jun 2023
Response from Dallas Eades *Operations Manager on 2 Jul 2023
Dear Cindy, Thank you for choosing to stay at the Courtyard Statesville Mooresville/Lake Norman and providing your honest feedback on the Review. Providing the highest level of hospitality and cleanliness is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback regarding the towels and sink with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from affecting stay quality in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us and hope to have the opportunity to accommodate you again.