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Reviews of Motel 6 Statesville, NC

2 out of 5
Motel 6 Statesville, NC
1137 Morland Dr, Statesville, NC

Reviews

6.2
Rating 10 - Excellent. 60 out of 345 reviews" "
Rating 8 - Good. 79 out of 345 reviews" "
Rating 6 - Okay. 90 out of 345 reviews" "
Rating 4 - Poor. 55 out of 345 reviews" "
Rating 2 - Terrible. 61 out of 345 reviews" "

6.6/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Frank

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2024

10/10 Excellent

STEVEN

Liked: Property conditions & facilities
Cool
Stayed 1 night in Apr 2024
Response from manager on 24 Apr 2024
Thank you so much for sharing your experience with us. We're glad that you enjoyed your stay with us.

8/10 Good

Jessica

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Kind staff, pet friendly, pretty clean. I like that they offer both smoking and non smoking rooms. From what I witnessed, people generally kept to their self. Overall 4/5 stars, would definitely stay again.
Stayed 1 night in Apr 2024
Response from manager on 19 Apr 2024
Thank you Jessica for taking your time leaving feedback. We are glad to hear that you enjoy your stay with us. Looking forward to to see you again in future. Thank you.

8/10 Good

James

Stayed 1 night in Mar 2024
Response from manager on 12 Apr 2024
Thank you James for taking time to give your feedback on your recent stay. We appreciate your time and honest review.

10/10 Excellent

Joyner

Stayed 1 night in Feb 2024
Response from Brand Experience Team on 28 Mar 2024
Hi Joyner,Thank you for the perfect rating!! Maz K.#Team6

4/10 Poor

LaTrisha

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The bed was very lumpy bc of what it was help in on under the bed. The pillows were very small and flat and the bathroom was rather dirty
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi LaTrisha,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Tim

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Property Manager on 30 Jan 2024
Thank you taking time to share your feedback. Hope we have opportunity to serve you better in future.

8/10 Good

pat

Liked: Cleanliness, staff & service

6/10 Okay

Danny

Disliked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

Joy

Travelled with family
Liked: Staff & service
Stayed 14 nights in Nov 2023

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel 6
Would stay there again
Stayed 1 night in Nov 2023
Response from Property Manager on 30 Nov 2023
Thank you Susanne for your time to share a review. we hope to have an opportunity to serve you better in future.

8/10 Good

Tim

Stayed 1 night in Nov 2023

4/10 Poor

Amanda Jean

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was certainly not a non smoking room . The hallways smelled awful and I had to air out the room when we arrived. Late evening early morning we had people screaming outside. The come to the second floor floor where we were screaming and threatening staff . The person prior to that was trying to open my hotel room door along with others. When I spoke to the staff about it in the morning all that they said was sorry and didn't offer anything else. I most certainly will NEVER stay at this hotel again.
Stayed 1 night in Nov 2023

10/10 Excellent

Mckinley

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 14 nights in Nov 2023
Response from Property Manager on 21 Nov 2023
Thank you for time and feedback with us.

8/10 Good

Lee, Canton

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok but didn’t feel comfortable
Stayed 1 night in Nov 2023
Response from Property Manager on 13 Nov 2023
Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced.

8/10 Good

Michel

Stayed 1 night in Nov 2023
Response from Property Manager on 13 Nov 2023
Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Mckinley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Oct 2023
Response from Property Manager on 6 Nov 2023
Thank you for taking the time to share your experience. We're glad that you liked our hospitality.

8/10 Good

Joseph

Stayed 1 night in Nov 2023
Response from Property Manager on 27 Nov 2023
Thank you for your feedback. We appreciate your time and to share your honest feedback.

10/10 Excellent

Aiyana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Property Manager on 6 Nov 2023
Thank you for taking the time to share your experience.

10/10 Excellent

Aiyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Property Manager on 31 Oct 2023
Thank your taking your time to leave feedback.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Property Manager on 31 Oct 2023
Thank you for taking your time to share your experience.

10/10 Excellent

Aiyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Property Manager on 31 Oct 2023
Hello Aiyana,Thank you for taking your time to share your experience. We appreciate your time and honest reviews.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Property Manager on 26 Oct 2023
Dear Tiffany,Thank you for taking the time to share your experience.

2/10 Terrible

Jennifer

Stayed 2 nights in Oct 2023
Response from Property Manager on 26 Oct 2023
Dear Jennifer,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right.

10/10 Excellent

Darrius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Property Manager on 23 Oct 2023
Thank you for you feedback.

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Decent hotel
Very small room but decent for l the price and they allow animals which is awesome customer service people in the office are very very nice . had a couple lights that were out in room and bed had a stain on it but besides that pretty decent for the price like I said.
Stayed 14 nights in Oct 2023
Response from Property Manager on 23 Oct 2023
Thank you for your feedback and we really appreciate your time and concern during your stay with us.

10/10 Excellent

Darrius

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Property Manager on 15 Oct 2023
Thank you so much for taking the time and leave us feedback!

10/10 Excellent

Joy

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 14 nights in Sep 2023
Response from Property Manager on 15 Oct 2023
Thank you so much for sharing your experience with us.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great. Staff all friendly and helpful. My room was clean and comfortable. I will definitely stay here again.
Stayed 1 night in Sep 2023
Response from Property Manager on 8 Oct 2023
Hi Elizabeth,Thank you for taking your time to leave us feedback. We're glad that you enjoy your stay and hope to see you again.

10/10 Excellent

Darrius

Stayed 1 night in Oct 2023
Response from Property Manager on 8 Oct 2023
Hi Darrius,Thank you so much for taking your time to leave us feedback.

2/10 Terrible

Tina

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty!! There were roaches in the room… Disgusting!! Drug deals going on in the parking lot but the 2 guys that worked there were very nice and friendly!! There’s a red roof plus a couple miles up the road that was way better!!
Stayed 3 nights in Sep 2023
Response from Brand Experience Team on 6 Oct 2023
Hi Tina,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

8/10 Good

Joy

Travelled with family
Liked: Cleanliness, staff & service
Stayed 14 nights in Sep 2023
Response from Property Manager on 1 Oct 2023
Thank you so much for sharing your experience with us!

10/10 Excellent

lewis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Property Manager on 1 Oct 2023
Thank you so much for sharing your experience with us!

6/10 Okay

Veronica

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff but the room could have been cleaner, the ac didn't work, the marijuana smell was very strong to the point that it was very nauseating.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 28 Sept 2023
Hi Veronica,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome understanding Employees💋
Response from Brand Experience Team on 18 Sept 2023
Hi Amber,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

4/10 Poor

Elaine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get what you pay for
The front desk clerk was nice. The maid was very rude and unfriendly. The rooms cleanliness was satisfactory, with the exception of the roaches. And there were homeless people staying in the parking lot along with people hanging around the dumpster behins the hotel. Very uncomfortable place to stay
Stayed 2 nights in Sep 2023
Response from Property Manager on 11 Sept 2023
Thank you for sharing your experience from your recent stay, Elaine. First and foremost accept my sincerest apologies for the unsatisfactory experience you had during your time with us. We always want to create welcoming, positive and safe hotel experience and we're disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

8/10 Good

Stanley

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Property Manager on 11 Sept 2023
We're so grateful the you took the time to share your feedback with us. Since your feedback wasn't detailed, we would love to hear more about you stay with us. If there's anything which we can do to serve you better or improve our service, feel free to let us know!Have a great day.

6/10 Okay

Marie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Its been a good stay
Stayed 1 night in Sep 2023
Response from Property Manager on 5 Sept 2023
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Marie

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service
Ok
Stayed 1 night in Aug 2023
Response from Property Manager on 9 Sept 2023
Thank you for your feedback.

8/10 Good

Marie

Ok
Stayed 1 night in Aug 2023
Response from Property Manager on 9 Sept 2023
Thank you for your feedback.

6/10 Okay

Marie

Travelled with pets, Travelled with partner
Liked: Staff & service, property conditions & facilities
Kool
Stayed 2 nights in Aug 2023
Response from Property Manager on 9 Sept 2023
Thank you for your feedback.

8/10 Good

Marie

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service
Ok
Stayed 1 night in Aug 2023
Response from Property Manager on 9 Sept 2023
Thank you for your feedback.

8/10 Good

Marie

Liked: Cleanliness, staff & service
Nice
Stayed 3 nights in Aug 2023
Response from Property Manager on 9 Sept 2023
Thank you for your feedback.

2/10 Terrible

Amber

Stayed 3 nights in Aug 2023
Response from Property Manager on 18 Sept 2023
Sorry to hear that we could not make you happy during your stay with us. If you can tell more about your stay and inconvenience, we can see where needs to work on. Here is our email: M64078BO@6franchise.com.We're sorry for the inconvenience, and we'll do everything we can to fix the issues.

8/10 Good

Marie

Travelled with partner
Disliked: Amenities
For most of all its ok.
Stayed 1 night in Aug 2023
Response from Property Manager on 30 Aug 2023
Hi Guest, Thank you very much for making time to give us feedback. Let us know what we can do better.

2/10 Terrible

Deborah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty, very poor cleaning, no soap or shampoo. No toliet paper holder, shower/tub was extremely slippery, no mat. Hard to understand the Associate/Owner? at check in. Ice machine was broken
Stayed 1 night in Aug 2023
Response from Property Manager on 18 Aug 2023
Hi Deborah, Thank you very much for making time to give us feedback. We're really sorry for the inconvenience you had. We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated again.

8/10 Good

Joel

Stayed 1 night in Aug 2023
Response from Property Manager on 18 Aug 2023
Thank you for your time and feedback.

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ravi on 27 Aug 2023
Hi Guest, Thank you very much for making time to give us feedback. We're really sorry for the inconvenience you had. We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minor issues
A/C unit was very load. Also watching TV, the mattress kept sliding down. We had to keep pushing it up several times. Also no cell service or internet on my phone. Wi-Fi was available. Room was remodeled and clean.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 25 Jul 2023
Hi Traveler, We appreciate the wonderful rating. Thank you for bringing your concerns to our attention. This will help us to significantly improve our guest experience. Kaur J. #team6

2/10 Terrible

Ronnie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay
Worst stay I've ever had ac didnt work moved us to 3 different rooms everyone had problems
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 17 Jul 2023
Hi Ronnie,We’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6