Interior entrance

Reviews of Holiday Inn Express & Suites Stillwater - University Area, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 192 out of 382 reviews" "
Rating 8 - Good. 102 out of 382 reviews" "
Rating 6 - Okay. 42 out of 382 reviews" "
Rating 4 - Poor. 25 out of 382 reviews" "
Rating 2 - Terrible. 21 out of 382 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times. Close to food, shopping, and convenient to Perkins Road. Rooms were clean and bed was comfortable.
Stayed 2 nights in May 2024
Response from Sophia CSR on 13 May 2024
Hi Steven,Thank you for your continued loyalty and for taking the time to share your positive experience with us! Providing clean rooms and comfortable accommodations is our priority, and pleased that you found everything to your satisfaction. We are glad our convenient location near dining, shopping, and Perkins Road adds to your overall experience. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Christine

Stayed 1 night in Apr 2024
Response from Sophia CSR on 22 May 2024
Hi Christine,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

4/10 Poor

Joely

Stayed 1 night in Apr 2024
Response from Sophia CSR on 22 May 2024
Hi Joely,We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
the only complaint is that we stayed for two nights and housekeeping did not come bring fresh coffee or tidy up our room. I understand that the good cleaning is when we check out but for the money I am spending I EXPECT for them to come tidy up and bring more coffee and bring fresh towels.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Hi Laura,We sincerely apologize for the inconvenience you experienced during your stay regarding the lack of housekeeping services. Your feedback is valuable, and we will address this issue promptly with our housekeeping team to ensure such oversights are not repeated. Please be assured that your comfort and satisfaction are of utmost importance to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with the exceptional service you deserve.

6/10 Okay

Crystal

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Sophia CSR on 10 Apr 2024
Hi Crystal,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

6/10 Okay

Brad

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Sophia CSR on 10 Apr 2024
Hi Brad,Thank you for sharing your experience. We hope you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 5-star experience.

10/10 Excellent

Julia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was great! Came for the Mid South and they were so accommodating, setting up early check in so our child could take a nap and offering early breakfast for the riders on the day of the race!
Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Hi Julia,Thrilled to hear that you had a great experience during your stay, especially for the Mid-South event! Our team is dedicated to providing excellent service and ensuring that our guests have a comfortable and enjoyable time. We're glad we could accommodate your early check-in request and offer an early breakfast for the riders on race day. Thank you for choosing us, and we hope to welcome you back for future events or visits!

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Hi Brad,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

Sydney

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 5 Feb 2024
Hi Sydney,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Dawn

Stayed 1 night in Jan 2024
Response from Sophia CSR on 31 Jan 2024
Hi Dawn,Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 23 Jan 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We always welcome our guest's ideas and suggestions. We hope to see you very soon!

2/10 Terrible

Paige

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not stay here again
I requested new towels, coffee, coffee cups, beds made and a TV to be looked at because I couldn't hear it with volume on max. Returned back late after long day of moving my son, had to walk 3 flights of stairs because elevator was out (happens) to find only new towels and nothing else. Still couldn't hear the TV. Mentioned issues again on my way out for the day to return after another long day to once again find only new towels, no coffee, no cups and beds not made. Next morning, again mentioned issues to younger black girl who very quickly threw me to the manager. The manager was an older white woman with long gray hair (didn't get names) who blamed the elevator (broken only 1 day) and got very aggressive with me immediately. Talked down to me, no customer service, even my son was offended with the way she talked to me. Younger lady said she would have moved my room because of the TV but I didn't return to the hotel during her shift. Said they hadn't received any other complaints, so it must have been me. Couldn't the atv be switched out, why would I need to move rooms and why couldn't she call me, the hotel had my number. I told the manager I wouldn't stay here again, not because of the issues but because of her attitude towards me as a customer. She said OK, she clearly could not care.
Stayed 4 nights in Jan 2024
Response from Sophia CSR on 17 Jan 2024
Hi Paige,We regret that you had an unpleasant experience at our property. We never want our guests to go back like this without hosting them. We are investigating the matter and will reach out to you for further information.

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
The maintenance working was smoking a half lit cigarrete while walking around the lobby and the entire staff was smoking right outside the front door so the entire lobby and down stairs just smelled like smoke. The room was nice and clean and the breakfast was solid. The staff was nice and help, just not very proffessional.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 10 Jan 2024
Dear Guest,We appreciate your compliments on the cleanliness of the room, the quality of breakfast, and the overall friendliness of our staff. However, we sincerely apologize for the inconvenience caused by the situation. Your concerns have been addressed with our team to ensure a more professional and considerate approach in the future. We hope to have the opportunity to welcome you back and offer an improved experience.

10/10 Excellent

ELLIOTT, BOSTON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, and convenient transportation
Stayed 1 night in Jan 2024
Response from Sophia CSR on 10 Jan 2024
Hi Elliott,Thank you for taking the time to share your positive feedback. We are delighted to hear that you found our transportation services to be very clean, quiet, and convenient. Providing a seamless and comfortable experience for our guests is a top priority for us. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another exceptional stay.

10/10 Excellent

Wesley

Stayed 1 night in Dec 2023
Response from Sophia CSR on 20 Dec 2023
Hi Wesley,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on 18 Dec 2023
Dear Guest,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

2/10 Terrible

Cyril

Stayed 3 nights in Nov 2023
Response from Sophia CSR on 18 Dec 2023
Hi Cyril,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and very clean.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 28 Nov 2023
Hi Janine,Our team thank you for recognizing the service of our excellent staff and the overall cleanliness of the hotel. We take pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best. We look forward to serving you again here.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was so kind and helpful!
Stayed 1 night in Nov 2023
Response from Sophia CSR on 28 Nov 2023
Hi Kimberly,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet.
Stayed 4 nights in Nov 2023
Response from Sophia CSR on 7 Dec 2023
Hi Timothy,Thank you for staying with us. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

David

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on 9 Nov 2023
Hi David,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on 6 Nov 2023
Dear Guest,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

8/10 Good

Janey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sophia CSR on 9 Nov 2023
Hi Janey,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in- clean and well maintained. I will stay again and again.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 6 Nov 2023
Hi Alicia,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a smooth check-in and found our hotel clean and well-maintained. It's always a pleasure to know that our efforts are appreciated. We can't wait to welcome you back again and again. Your continued support means the world to us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was great and worked out well
Stayed 1 night in Nov 2023
Response from Sophia CSR on 6 Nov 2023
Hi David,We are delighted to hear that you had a great experience with us and that everything worked out well for you. If there's anything specific you'd like to share or if you have any suggestions for improvement, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff members. Room was clean and comfortable.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 31 Oct 2023
Hi Stephanie,Thank you for taking the time to share your positive experience with us. We're delighted to hear that our staff made a positive impression and that you found your room to be clean and comfortable. Providing a pleasant and comfortable stay is our top priority, and we're glad we could meet your expectations. We look forward to welcoming you back on your next visit.

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice motel with friendly staff.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 22 Oct 2023
Hi Stephanie,Thank you for your kind words! We're delighted to hear that you had a pleasant experience at our motel and that our staff made you feel welcome. We look forward to the opportunity to welcome you back in the future.

6/10 Okay

Patrick K

Stayed 3 nights in Oct 2023
Response from Sophia CSR on 17 Oct 2023
Hi Patrick,Thank you for sharing your experience. We hope you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 5-star experience.

8/10 Good

Austin

Stayed 1 night in Oct 2023
Response from Sophia CSR on 17 Oct 2023
Hi Austin,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

LeaAnne

Stayed 1 night in Oct 2023
Response from Sophia CSR on 3 Nov 2023
Hi Leanne,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sophia CSR on 9 Oct 2023
Hi Hunter,Thank you for the 5-star rating. We take great pride in serving our wonderful guests. We hope you come back and see us again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 3 Oct 2023
Dear Guest,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Aaron

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff. Check in went smoothly. Room was nice and clean. Small disappointment to not have waffles for the breakfast.
Stayed 1 night in Sep 2023
Response from Sophia CSR on 3 Oct 2023
Hi Aaron,We are delighted to hear that you found our staff to be very kind and that your check-in process went smoothly. However, we apologize for any disappointment regarding the absence of waffles during breakfast. Your feedback is valuable, and we'll take it into consideration for future improvements. If you have any further comments or requests, please don't hesitate to let us know!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Clean rooms
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 3 Oct 2023
Hi Bruce,Thank you for sharing your positive experience! We're delighted to hear that you found our staff to be great and the rooms clean. Your feedback is greatly appreciated, and we look forward to welcoming you back for another excellent stay in the future. If you have any further comments or questions, feel free to let us know!

10/10 Excellent

Chad

Stayed 1 night in Sep 2023
Response from Sophia CSR on 13 Oct 2023
Hi Chad,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stained linens and more
We stayed for OSU Parents Weekend. Upon arrival, we were told they could not provide an extra pillow. In our room, the pillowcases had obvious stains on them, along with stains on the sheets and duvet. The shower had several long hairs in it. All of the washcloths were extensively stained. We requested extra towels on the 2nd day and once I unfolded them, they also contained long hairs. The town was sold out so we had no option but to stay. We will not be returning.
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 19 Sept 2023
Dear Guest,I'm truly sorry to hear about the disappointing experience you had during your stay at OSU Parents Weekend. What you described certainly falls below our usual standards, and I sincerely apologize for the inconvenience and discomfort this caused. This is not reflective of the level of service we aim to provide, and we take your feedback seriously. Rest assured, we will be addressing these issues immediately with our housekeeping team to ensure that such lapses do not occur in the future. Your experience does not align with the quality of stay we strive to offer. If there's anything else you'd like to share or discuss further, please don't hesitate to reach out. Thank you for bringing this to our attention.

2/10 Terrible

Howard, Lawton

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sophia CSR on 20 Sept 2023
Hi Howard,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and quite.
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 18 Sept 2023
Hi Steven,We are delighted to hear that you found your room spacious and peaceful during your stay. Your comfort and tranquillity are important to us, and we're pleased that you had a restful experience. We look forward to hosting you again in the future for another enjoyable visit.

6/10 Okay

TANA, Melissa

Travelled with family
Disliked: Property conditions & facilities
Property is just Ok. Our room was mostly the problem, it was humid and sticky and AC said 60 but it was more like 79. Blinds didn’t work which were electronic so they were permanently down. Made the room dark. We had a sleeper sofa that was broken when we pulled it out and laid down we fell to the floor and no sheets provided. The amenities were good and the breakfast was fine. I Guess this is what you get in Stillwater small town. I would choose another place with better more comfortable rooms
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 18 Sept 2023
Hi Tana,Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience you encountered during your stay. It's disheartening to hear about the issues with the room's humidity, AC, and blinds, as well as the sleeper sofa situation. This is certainly not the experience we aim to provide, and we're truly sorry for falling short of your expectations. We appreciate your kind words about our amenities and breakfast, and we'll do our best to address the issues you raised to ensure a more comfortable stay in the future. We value your input and hope to have another opportunity to exceed your expectations.

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk and other workers had excellent customer service.
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 18 Sept 2023
Hi Janine,Thank you for your kind words about our front desk and staff. Providing excellent customer service is a priority for us, and we're delighted to hear that it was reflected in your experience. We appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 9 Sept 2023
Hi Tara,Thank you for the 10-star rating. We take great pride in serving our wonderful guests. We hope you come back and see us again soon.

2/10 Terrible

Chad

Stayed 1 night in Sep 2023
Response from Sophia CSR on 25 Sept 2023
Hi Chad,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Jim

Liked: Staff & service, property conditions & facilities
It was very nice and clean Everyone was very nice
Stayed 2 nights in Jul 2023
Response from Sophia CSR on 20 Jul 2023
Hi Jim,Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a pleasant experience with us and found everything to be nice and clean. Our team takes great pride in providing exceptional service and ensuring a welcoming atmosphere for all our guests. Your encouraging review motivates us to continue delivering the best possible hospitality. We look forward to welcoming you back soon for another wonderful stay!

6/10 Okay

Kearsten

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
When we first walked into the hotel, it smelled of weed so bad. When the desk person came from the pool area, she was wearing a weed shirt which made sense. I just thought it was ironic that they were smoking by the pool and there was a no smoking sign. The room was ok. Nothing special and dated. I will say that when we went down in the morning, the smell was gone and the staff incredibly friendly!
Stayed 1 night in Jul 2023
Response from Sophia CSR on 18 Jul 2023
Hi Kearsten,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Terrible

Amanda, Scurry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sophia CSR on 11 Jul 2023
Hi Amanda,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. Please share your issues in detail and give us another chance to improve our services.

4/10 Poor

Alecia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Won’t be staying here again
Ants all over the breakfast buffet, room could have been cleaner, customer service was terrible, off the clock employees at the pool smoking weed with their kids.
Stayed 2 nights in Jun 2023
Response from Sophia CSR on 4 Jul 2023
Hi Alecia,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced during your visit. It is unacceptable that our breakfast buffet was infested with ants our guests never complain about it before, and we apologize for the lack of cleanliness in your room. We also deeply regret the poor customer service you encountered and the inappropriate behaviour of off-duty employees at the pool. We take your concerns very seriously, and we will address each issue raised to ensure that such incidents do not recur in the future. We value your feedback and appreciate your understanding.

8/10 Good

Douglas

Stayed 1 night in Jun 2023
Response from Sophia CSR on 6 Jul 2023
Hi Douglas,Appreciate you for taking the time to leave a review and for giving us a 4-star rating. We are glad to hear that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.

2/10 Terrible

Joey

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property was dirty. Room did not receive cleaning service after the first night. Only two towels were received. Will not visit again.
Stayed 2 nights in Jun 2023
Response from Sophia CSR on 18 Jun 2023
Hi Joey,We are very sorry to hear about the inconvenience caused by these issues and are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In Stillwater, Oklahoma
Very nice and accomodating people there. Only complaint i have is the bed was super firm , although not uncomfortable.
Stayed 4 nights in Jun 2023
Response from Sophia CSR on 14 Jun 2023
Hi Rebecca,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Theresa

Stayed 2 nights in Jun 2023
Response from Sophia CSR on 14 Jun 2023
Hi Theresa,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.