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Reviews of Bank Hotel, a member of Small Luxury Hotels of The World

5 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 825 out of 1001 reviews" "
Rating 8 - Good. 121 out of 1001 reviews" "
Rating 6 - Okay. 40 out of 1001 reviews" "
Rating 4 - Poor. 7 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel in the heart of Stockholm, a short walk from the old town and the main squares and shopping districts. Beautifully appointed rooms, really friendly and helpful staff.
Stayed 2 nights in Apr 2024
Response from Ida on 1 May 2024
Dear Jason,Thank you for taking the time to write this wonderful review and to give us this feedback!We are pleased to hear you've enjoyed your previous stay with us at Bank Hotel. We hope to get the chance to welcome you back if you ever find yourself in Stockholm again.Best regards,Team Bank

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Lian on 26 Apr 2024
Dear Mark, Thank you very much for this wonderful review! We are very pleased to hear you enjoyed your previous stay with us at Bank Hotel and hope to get the chance to welcome you back soon again! Best regards, Team Bank Hotel

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous art, wonderful service from every department, restaurants were fabulous. Perfect location.
Stayed 2 nights in Mar 2024
Response from Lian on 23 Apr 2024
Dear Allison, Thank you very much for taking the time to leave us this wonderful review following your stay at Bank Hotel! It makes us very happy to hear that you enjoyed your time with us. We hope to welcome you back in the near future for more pleasant stays! Wishing you a nice day, Warm greetings. Team Bank Hotel

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely hotel with excellent amenities, super-friendly and helpful staff, comfortable beds and a great location.
Stayed 2 nights in Apr 2024
Response from Lian on 23 Apr 2024
Dear Rosemary, Thank you very much for taking the time to leave us this wonderful review following your stay at Bank Hotel! It makes us very happy to hear that you enjoyed the amenities and the beds in our rooms. Hope to have the pleasure to be welcoming you back in the near future for more pleasant stays! Wishing you a nice day, Warm greetings. Team Bank Hotel

2/10 Terrible

Larry

Stayed 2 nights in Mar 2024
Response from Ida on 1 May 2024
Dear Larry,Thank you for taking you time to write this review and give us feedback.I am very sorry to hear that you didnt enjoy your previous stay with us at Bank Hotel. If you would like to share your thoughts and give us some addidtional feedback on what can be improved, I hope you feel like you can reach out to us per email.Hopefully, we will get the chance to welcome you back in the future to make a better and memorable stay!Best regards,Team Bank

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found our stay to be pleasant and comfortable. Great breakfast options. Bonnie’s restaurant was a lovely setting, but I felt that you didn’t get your value for money. All in all it was a nice experience, if I was to book again, I would eat out at the one of the many restaurants nearby.
Stayed 2 nights in Mar 2024
Response from Lian on 2 Apr 2024
Dear Stephen, Thank you so much for taking the time to write us this fantastic review following your stay at the Bank Hotel! It makes us very happy to hear that you had a good time and we hope to be welcoming you back soon for more pleasant stays! Wishing you a nice day, Warm greetings. Team Bank Hotel

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lian on 22 Mar 2024
Dear Alexander, Thank you very much for taking the time to write us this lovely review! We are so happy to hear that your last stay with us was good and that you are happy with us at the Bank Hotel. We hope to welcome you back in the future for more wonderful stays! Warm greetings.Team Bank

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Superb hotel, great location
Stayed 4 nights in Mar 2024
Response from Abdel on 15 Mar 2024
Dear Steven, Thank you so much for taking the time to write us this fantastic review following your stay at the Bank Hotel! It makes us very happy to hear that you had a good time and we hope to be welcoming you back in the near future for more pleasant stays! Wishing you a nice day, Warm greetings. Team Bank Hotel

10/10 Excellent

Alexandra

Travelled with partner
Friendly, helpful staff. Very clean, stylish rooms. Good position for ÖSTERMALM shopping and boats across archipelago. The breakfast was repetitive but tasty. Excellent cocktails in the bar.
Stayed 5 nights in Mar 2024
Response from Abdel on 7 Mar 2024
Dear Alexandra, Thank you very much for this lovely review! We are very pleased to hear you enjoyed your previous stay here with us at Bank Hotel. Hopefully, we will get the chance to welcome you back again in the future. Best regards, Team Bank

10/10 Excellent

Jasjeet

Stayed 3 nights in Feb 2024
Response from Tilda on 24 Mar 2024
Dear Jasjeet, thank you for your lovely review! We hope to see you back soon. Best regards, team Bank hotel

8/10 Good

David

Liked: Amenities
Location
Stayed 5 nights in Feb 2024
Response from Ida on 2 Mar 2024
Dear David,Thank you for taking the time to give us this review.We always appreciate all feedback given so we know what to improve for the future stay! If there is anything specific, please do not hesitate to send us an direct email.We hope to get the pleasure to welcome you back once again if you ever fin yourself in Stockholm!Best regards,Team Bank

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ida on 22 Feb 2024
Kära Liam,Tack så mycket för att du tagit dig tiden att skriva denna fina review om din senaste vistelse på Bank Hotel med oss!Vi är glada att höra att du haft det bra och hoppas att kunna få chansen att välkomna dig tillbaka i framtiden om du finner dig i Stockholm!Varma hälsningar,Bank Teamet

10/10 Excellent

Rusbel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ida on 9 Feb 2024
Dear Rusbel,Thank you for taking the time to write us this lovely review from your previous stay here at Bank Hotel.I am pleased to hear you've enjoyed your time hereand we'll always be grateful for any form of feedback!Hope to see you again in the furture,Best regards.Team Bank

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay
Loved our room. The bed is very comfortable and an excellent shower. Staff are very helpful. The breakfast buffet with a selection of hot items was perfect.
Stayed 3 nights in Jan 2024
Response from Ida on 7 Feb 2024
Dear Sir/Madam,Thank you very much for taking the time to gick us this review and wonderful feedback!We are thrilled to hear such good word about your previous stay with us at Bank Hotel.I will make sure to let mu collaegues know as well!We hope to get the plasure to welcome you back once again in the furture.Best regards,Team Bank

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
This is a great Hotel, service is top-notch and feels genuine. It was my fiancés 40 birthday and Alex and the team really made it special! Feels young and fresh and is also in a great location if you want to be able to walk around the city and the sites. Breakfast is fantastic! The only thing I would not recommend is the rooftop bar. Although very beautifully designed and cosy it feels stuffy and overpriced. But does not take away from an otherwise lovely experience. Will definitely recommend and return when in Stockholm next.
Stayed 1 night in Jan 2024
Response from Ida on 9 Feb 2024
Dear Therese,Thank you so very much for this amazing and well put out feedback and for taking the time to write this review!I am so happy to hear about your previous stay and how great of a time you both had! I will make sure to share this will all of my colleagues to read.I am sorry to hear about your experience from the rooftop bar, hopefully for next time it can be better!Furthermore, we are of course super excited to welcome you back in the future for more experiences and memorable stays!Warm regards,Team Bank

8/10 Good

Alan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Ida on 9 Feb 2024
Dear Alan,Thank you for taking the time to write us this review from your previous stay here at Bank Hotel.I am pleased to hear you've enjoyed your time here and we'll always be grateful for any form of feedback!We hope to get the chance to welcome you back as our guest in the furture.Best regards,Team Bank

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel with Fantastic Service.
Just a wonderful hotel with the kindest most generous staff I have encountered in a hotel. The rooms are great and the breakfast is next level.
Stayed 1 night in Jan 2024
Response from Ida on 9 Feb 2024
Dear David,Thank you so very much for this wonderful and though out feedback and for taking the time to write us a review!I am glad to hear you enjoyed your previous stay here with us at Bank Hotel as well as writing these lovely words about our staff. I will make sure to let everyone know!I hope we'll get the pleasure to welcome you back once again if you ever find yourself in Stockholm!Warmest regards,Team Bank

10/10 Excellent

Beena

Couple’s getaway
Very nice hotel. Clean. Rooms small but very well designed. Robes and slippers. Heated bathroom floors. Nice breakfast. Convenient location to ferry and train. Highly recommend.
Stayed 2 nights in Jan 2024
Response from Ida on 9 Feb 2024
Dear Beena,Thank you so much for this wonderful feedback and for taking your time to write this review!I'm so glad to hear you've enjoyed your previous stay here with us at Bank Hotel during your little getaway. Furhtermore, it is so lovely to hear you would recommend us for a visit!We hope we'll get the chance to welcome you back if you ever find yourself in Stockholm again.Best regards,Team Bank

8/10 Good

Bruno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bank hotel is a very good option. Rooms are cozy, comfortable and clean. Staff was nice. Breakfast is very good as well. WiFi could be better and there is no proper place to hang towels at the bathroom. I definitely recommend.
Stayed 4 nights in Dec 2023
Response from Ida on 9 Feb 2024
Dear Bruno,Thank you for taking your time to write this review and give us this feedback!I'm glad to hear you had a pleasent stay with us previously and that you would recommend our Hotel.I sorry to hear about the WiFi and towels issue, we will definitely follow that up as soon as possible.We hope we'll get to welcome you back in the future as our guest!Best regards,Team Bank

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Lian on 7 Feb 2024
Dear Theresa, Thank you very much for taking the time to leave such a wonderful review following your stay at the Bank Hotel. We are glad that you enjoyed your stay with us and we hope to welcome you back soon again. Warm regards, Team Bank Hotel

10/10 Excellent

Mikael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lian on 22 Dec 2023
Dear Mikael, Thank you very much for taking your time to leave such a wonderful review following your stay at the Bank Hotel. We are glad that you enjoyed your time with us and we hope to welcome you again soon again! Warmest regards, Team Bank

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Style over substance. Disappointing.
When it's midnight, and you're getting an early night, The bar three floors below is pumping music out loudly, which you can hear all too well as you can't get the room below 22 degrees, and you need to have the window open - even if it is -11 outside, it all isn't conducive to sleep. Then, as patrons leave over the next hour and screech away in cars or squawk loudly without any concern, it paints an unpleasant picture. The staff didn't care - their laissez-faire attitude said it all. I was glad I wasn't staying a third night. Breakfast was great. Diptyque products are excellent, but individual disposable bottles are so last year.
Stayed 2 nights in Nov 2023
Response from Bank Hotel on 1 Jan 2024
Thank you so much for taking the time to leave us your feedback. We are so sorry to hear of the inconveniences experienced with noise from bars. We want to provide all of our guests with the best possible experience and care, and we are disappointed to learn we did not live up to expectations this time. Thank you for your kind words regarding breakfast and amenities. We would love to speak to you further about your experience and would very much appreciate it if you could contact us at the hotel. Best regards,

10/10 Excellent

Daisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, clean and in a great location.
Response from Lian on 22 Dec 2023
Dear Daisy, Thank you very much for taking your time to leave such a wonderful review following your stay at the Bank Hotel. We are glad that you enjoyed your time with us and we hope to welcome you again soon again! Warmest regards, Team Bank

10/10 Excellent

Veeradech

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice atmosphere with great restaurants
Stayed 3 nights in Nov 2023
Response from Abdel on 29 Nov 2023
Dear Mr Veeradech,Thank you for taking the time leaving a review following your stay at Bank Hotel. We are glad that you enjoyed your time with us!Kind regards,Bank Hotel team

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Lian on 18 Nov 2023
Dear Humberto,Thank you very much for taking the time to write such a wonderful review following your stay at the Bank Hotel.We are glad that you enjoyed your time in Stockholm and we hope to welcome you back to us soon! Warmest greetings, Team Bank Hotel

10/10 Excellent

daniel

Stayed 5 nights in Oct 2023
Response from Ida on 1 Nov 2023
Dear Daniel,Thank you so much for your review and for taking time to write and give us the feedback!We are very happy to hear you've enjoyed your stay with us. We hope to welcome you back again soon if you ever are in Stockholm!Best wishes,Team Bank

10/10 Excellent

Ida

Stayed 1 night in Oct 2023
Response from Ida on 1 Nov 2023
Bästa Ida,Tusen tack för att du tagit dig tiden att skriva denna underbara review! Vi är väldigt tacksamma för det.Vi är glada att höra att ni haft en så fin vistelse med oss på Bank Hotel.Vi hoppas att få välkomna er tillbaka i framtiden!Varma hälsningar,Team Bank

10/10 Excellent

Ji

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 3 nights in Oct 2023
Response from Ida on 1 Nov 2023
Dear Ji,Thank you very much for taking your time to write this wonderful review about your recent stay with us!We are very please to hear you've enjoyed your time at Bank Hotel.We hope to welcome you again in the future if you're ever in Stockholm.Best regards,Team Bank

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ida on 1 Nov 2023
Dear Beth,Thank you very much for taking you time to write this lovely review!We are happy to hear you've enjoyed your recent stay with us.Your feedback means a lot to us!We hope to welcome you again in the future if you're ever in Stockholm.Best regards,Team Bank

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
I travel a lot but don’t leave meany reviews. The bank hotel was fabulous, very well maintained, breakfast was like going out for brunch everyday. Front desk were super helpful, nothing was too much trouble. The rooftop bar was great too, even in very cold weather they manage to keep you warm and comfortable. Hotel is very close to underground station but is also in a good location to walk to museums, palace and old town. I would highly recommend to anyone visiting Stockholm for work or pleasure
Stayed 3 nights in Oct 2023
Response from Lian on 13 Oct 2023
Dear Adam,What lovely words! Thank you very much for taking your time writing such wonderful review following your stay at Bank Hotel.We are happy that you enjoyed our breakfast and the rooftop bar during your stay with us and we can't wait to welcome you back soon!Best regards, Lian & The Bank Hotel Team

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel & friendly staff!
Hotel was lovely, very well kept and up to date with decor and furnishings. Extremely clean and staff were very helpful in every request. Breakfast was great, although busy at times and needed to wait for a table, the selection was good and all produce was fresh. I would however recommend that as a 5-star hotel, turndown service was done as default rather than having to request it. Otherwise, our stay was great and we will be back!
Stayed 2 nights in Oct 2023
Response from Lian on 13 Oct 2023
Dear Curtis, Thank you very much for taking the time to provide us with your feedback! We are glad to hear you enjoyed our facilities and the breakfast. We are sorry to hear that the turn down service was not fully up to standard. That is noted to our management for further measures and we hope to be able to rectify this for your next stay at Bank Hotel. Wishing you a wonderful weekend ahead!Warmest regards, Lian & Team Bank Hotel

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Ida on 27 Sept 2023
Dear Cathrine,Thank you so much for taking the time to write us this review and give us feedback! We really appreciate it.We are glad you enjoyed your stay and hope we get to welcome you back once more.Best regards,Team Bank

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in central Stockholm.
Great stay. Very vibrant hotel and area. We brought our children 1 and 6. The staff were friendly but the hotel is not perfect for toddlers. But we managed totally fine and we always felt welcomed.
Stayed 4 nights in Sep 2023
Response from JOWO on 16 Sept 2023
Dear Christian,Thank you so much for letting us know how your stay with us was. Nothing makes us more happier when we succeed to give our guests a memorable memories. We really hope to see you with us soon again!Best regardsJohanna

10/10 Excellent

Maxwell

Liked: Cleanliness, staff & service, room comfort
Great hotel but our room was a little noisy the first night due to it being located close to a club. We stayed on the second floor. Breakfast was great and included in the stay. Room was clean, aside from the sheets having a small hole and stain. Overall we were happy and you can’t beat the location. A couple bus stops away from the Vasa/Abba museums and the Skansen. Also, within walking distance to the royal palace and Gamla Stan. Staff was very friendly.
Stayed 4 nights in Aug 2023
Response from Team Bank on 5 Sept 2023
Dear Maxwell, Thank you so much for taking the time to provide us with your feedback! We are glad to hear you enjoyed the breakfast in our restaurant Bonnies, and that you made the most of the lively and central location of our hotel. We are so sorry to hear the room was not fully up to standard and we do hope we were able to rectify this during your stay. We hope to have you back with us for a return visit to Stockholm soon!Best regards,BemnetReception

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely return
Great hotel, fabulous breakfast, lovely and helpful staff. The location can’t be beat either. Would definitely come back.
Stayed 4 nights in Aug 2023
Response from Team Bank on 5 Sept 2023
What lovely words! Thank you so much for your feedback. We can't wait to welcome you back! Bets regards,BemnetReception

10/10 Excellent

Joan, La Grange

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very nice stay at the hotel. Staff was friendly and helpful with guiding us to great restaurants and things to see. Definitely will stay there again.
Stayed 2 nights in Aug 2023
Response from Bank Hotel on 6 Sept 2023
Dear Joan,We are glad to hear you enjoyed the restaurants as much as we do! Thank you for your lovely feedback about the staff who will all be thrilled to hear of this. Best regards,Bemnet Reception

8/10 Good

Yasuo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the window was broken, couldn't close completely. the view from the window was opposite to the lake side.
Stayed 2 nights in Aug 2023
Response from Bank Hotel on 6 Sept 2023
Dear Yasuo, Thank you for your feedback after your stay with us at Bank Hotel! We are so sorry to hear that the window could not properly close and hope we were able to amend this during your stay. We hope you had a wonderful time in Stockholm!Best regards,BemnetReception

10/10 Excellent

Tommy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Bank Hotel on 6 Sept 2023
Thank you Tommy for leavind us a review following your stay!Best regards,BemnetReception

6/10 Okay

Lorenzo, Cos cob

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was nice to arrive and finding staff waiting at the door. The ground level bar is excellent. The concierge service is not existing, which is very surprising for a 5 start hotel, the front office staff was unable to: properly book a barber and a hair saloon, and to ship back the costumes we rented for a party.
Stayed 2 nights in Aug 2023
Response from Front desk & concierge supervisor on 17 Aug 2023
Dear Lorenzo, Thank you for taking the time to write us this review, your feedback is important to us!We would like to extend our sincere apology for the inconvenience that you experienced during your stay. This is not according to our standards, and we will investigate this for the future.With that said we hope that we get the chance to welcome back to us and take extra good care of you.

10/10 Excellent

Mohammad, Potomac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great
Stayed 3 nights in Aug 2023
Response from Bank Hotel on 6 Sept 2023
Dear Mohammad, So glad to hear you were able to make the most of our central location!Best regards,BemnetReception

10/10 Excellent

Anam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the vault room which doesn’t have windows. But it was perfect for having a good sleep…quiet, gets completely dark while sleeping, good size, lovely bathroom. Just note that the shower area is separated by the bedroom only by see-through glass (in case you are staying with someone where that matters). Toilet was separate and with its own door. Overall I had a great stay and would stay here again.
Stayed 3 nights in Aug 2023
Response from Team Bank on 7 Sept 2023
Dear Anam,Thank you so much for taking your time and writing this review! We are so glad you enjoyed your stay with us and had a great time. We hope to see you again soon,Best regards,Bank Hotel

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel restaurant was wonderful!
Stayed 5 nights in Aug 2023
Response from Team Bank on 7 Sept 2023
Dear Brenda,Thank you so much for this wonderful review! We are happy to hear you've enjoyed the stay and had a wonderful time! Glad to hear you liked the restaurant as well!Hope to see you again,Best regards,Bank Hotel

10/10 Excellent

Mary Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 2 nights in Jul 2023
Response from Bank Hotel on 6 Sept 2023
Dear Mary, Many thanks for leaving us a review following your stay! We are so happy to know that you enjoyed your stay. Best regards,BemnetReception

10/10 Excellent

Marcia

Stayed 5 nights in Jul 2023
Response from Team Bank on 5 Sept 2023
Dear Marcia,We are so happy you enjoyed the stay! Thank you and we hope to welcome you back. Best regards,Bemnet Reception

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bank is a beautiful boutique hotel. The service, rooms and public spaces were top notch. The breakfast was amazing as was the staff. Great location on top of everything else. I will definitely recommend and stay here again if my travels take me back to Stockholm.
Stayed 2 nights in Jul 2023
Response from Team Bank on 7 Aug 2023
Dear Mary, Thank you for taking the time to write us such a lovely message! We greatly appreciate it and hope to have the honour to welcome you again soon. Best regards, Team Bank

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid 4 star hotel, in a good location.
Solid 4 star hotel, located in an excellent spot to see the sights. Room was clean and comfortable, though small. No one to greet you at the door, so be prepared to haul your luggage up the stairs to the front desk. Internet was a hassle and intermittent. Didn’t have any US TV, which isn’t a big deal, but would’ve been nice. Breakfast and cafe was excellent.
Stayed 3 nights in Jul 2023
Response from Team Bank on 25 Jul 2023
Dear Ron, Thank you for taking the time to give us a review! How unfortunate that we missed the opportunity to greet you at the door, we take it to heart and will look into making sure the doorbell by the street is more visible if our porter is occupied. We are sorry that you had a bad experience with the Wi-Fi and thank you again for all your feedback, as we always wish to improve our services. We hope that you will consider returning to Bank Hotel next time you visit Stockholm, as we would love the opportunity to exceed your expectations! With very best regards, Team Bank

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great, upscale property. Very friendly staff. Clean facility. Very walkable to sights, restaurants and Old Town. Highly recommended.
Stayed 3 nights in Jun 2023
Response from Team Bank on 25 Jul 2023
Dear John, Thank you for taking the time to review us! We look forward to welcome you back soon so that you can keep exploring our lovely city. Warm regards, Team Bank

8/10 Good

Dietmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodated us for an early check-in which is very helpful. Room did not have sufficient natural light. It was on the bottom level of a 6 story well. Internet access required daily sign-in and did not support wi-fi calling. Staff was very helpful. Dining room and bars were excellent. I'll be picky in my room selection for my next visit.
Stayed 3 nights in Jul 2023
Response from Team Bank on 18 Jul 2023
Dear Dietmar, Thank you for taking the time to write this feedback, we will adress the wi-fi issues within our team. We pride ourselves to be an unique hotel in the centre of Stockholm in a historical building, and every room offers different quaint views. We look forward to welcoming you back next time!

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The BEST Spot to stay while in Stockholm
This was my 3rd trip to Stockholm and my 1st stay at The Bank Hotel - EXCEPTIONAL. I had the MOST pleasant stay, service, room and meals. The rooftop bar offers the best views of Stockholm, the inside bar is elegant and perfect for a cocktail with friends or nightcap. This is a hidden gem and I will stay here again for sure!
Stayed 5 nights in Jun 2023
Response from Team Bank on 18 Jul 2023
Dear Stephen, We are glad that you found us and our rooftop bar! (The view from up there pared with a cocktail is exceptional indeed) Thank you for taking the time to write this comment and we hope to welcome you back soon!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The smell upon entering the lobby is extreme. The location of the hotel is great.
Stayed 1 night in Jun 2023
Response from Team Bank on 18 Jul 2023
Dear Daniel, Thank you for your message! We do have our signature scent in the lobby, perhaps you happened to pass by when it was just dispersed and for about 2 minutes after it could be a strong scent for some, hope it was not too much of an inconvenience for you. We are glad that you appreciated the location of the hotel, and hope to welcome you back soon!