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Reviews of OKKO Hotels Strasbourg Centre

4 out of 5
OKKO Hotels Strasbourg Centre
Presqu'Ile Malraux, 46 Rue du Bassin d'Austerlitz, Strasbourg, Bas-Rhin

Reviews

9.2

Wonderful

Rating 10 - Excellent. 565 out of 841 reviews" "
Rating 8 - Good. 214 out of 841 reviews" "
Rating 6 - Okay. 38 out of 841 reviews" "
Rating 4 - Poor. 19 out of 841 reviews" "
Rating 2 - Terrible. 5 out of 841 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Rajdeep

Stayed 2 nights in Apr 2024

8/10 Good

Rajdeep

Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very comfortable and very convenient location. Easy accessible to the tram service and connections to the main Central Station. Room size is not so big and find the bathroom size very small but otherwise everything was very good.
Stayed 2 nights in Jan 2024
Response from Sonia on 24 Jan 2024
Thank you so much for this review, we are happy to read that you liked your stay!We hope to see you again at OKKO Hotels,Sonia for OKKO Team.

8/10 Good

Joyce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sonia on 24 Jan 2024
Merci beaucoup!Sonia pour l'équipe OKKO.

4/10 Poor

ARMEN, Montebello

Stayed 4 nights in Dec 2023
Response from Sonia on 24 Jan 2024
Merci beaucoup!Sonia pour l'équipe OKKO.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a clean and wonderful hotel with great, friendly and warm people working here. Highly recommend. And a terrific breakfast well worth the extra cost.
Stayed 3 nights in Dec 2023
Response from Sonia on 24 Jan 2024
Dear Amy,Thank you so much for your very nice comment :)I hope we can welcomme you again!Sonia for OKKO Team.

10/10 Excellent

Edgar

Stayed 4 nights in Dec 2023
Response from Sonia on 24 Jan 2024
Merci beaucoup!Sonia pour l'équipe OKKO.

10/10 Excellent

Phuong

Travelled with family
Easy to get to the train station and to town
Stayed 3 nights in Dec 2023
Response from Sonia on 24 Jan 2024
Dear Phuong,Thank you so much for comment!We hope to see you again at OKKO Hotels.Sonia for OKKO Team.

8/10 Good

Uwe, Wuerzburg

Liked: Cleanliness, property conditions & facilities
Keine Parkplätze, da sich das Hotel in einer Fußgängerzone befindet. Garage 500 Meter entfernt. Im Hotel alles auf minimalistisch getrimmt wegen Naturschutz.. Preise Leistungsverhältnis ist negativ - viel zu teuer wegen Weihnachtsmarkt -.
Stayed 2 nights in Nov 2023
Response from Sonia on 24 Jan 2024
Dear Uwe,Thank you sharing your experience.Sonia for OKKO Team.

10/10 Excellent

Mark

Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Manon, pour l'équipe OKKO. on 29 Oct 2023
Notre équipe est heureuse de lire que votre séjour vous ai plu. Au plaisir de vous accueillir à nouveau !

6/10 Okay

Kathryn

Disliked: Cleanliness
Stayed 4 nights in Jun 2023
Response from Sonia on 14 Jul 2023
Merci pour ce retour! A bientôt.Sonia pour l'équipe OKKO.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay here we would definitely come again and recommend to our family and friends Your staff are exceptional took great care of us It was easy to get around having the tram stop right near the hotel helped a lot
Stayed 3 nights in May 2023
Response from Manon, for OKKO on 3 Jun 2023
Dear Maria, thanks a lot for your nice review ! We're really happy to read that our staff made your stay even more enjoyable. We'll be more than happy to welcome you again ! Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENT STAFF AND HOTEL!
Stayed 1 night in May 2023
Response from Sonia on 17 May 2023
Thank you so much for this nice return, we are so happy to learn that you liked our staff and the Hotel!!Sonia for OKKO Team.

10/10 Excellent

Herawaty, Alexandria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located. The tram stop just in front of the hotel, less than 5 minutes walk, made it easy for us to go to downtown Strasbourg, or wherever we planned for. The hotel front office and the dining room staff were most helpful and efficient.
Stayed 4 nights in May 2023
Response from Morgane on 13 May 2023
Dear Herawaty,Thank you so much for taking the time to leave this pleasant comment, we are happy to read that our team made your stay more enjoyable !

4/10 Poor

Terri, Johnson City

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super friendly. However, at checkout we were charged for breakfast 3 times, despite having free breakfast. My husband questioned it and the girl told him she was removing one after he explained I was sick 2 mornings and didn’t come down for breakfast However, it was not removed. My reservation stated free breakfast so we shouldn’t have been charged anything other than city tax. I will dispute these charges if they don’t refund. This is no way to do business. I would not recommend. They have your credit card for taxes so they can charge you whatever.
Response from Gautier on 30 Nov 2022
Hello,There is a misunderstanding, your Expedia reservation had breakfast included, but you extended your stay by another agency (Hotelbeds), without choosing breakfast included, so breakfast was simply billed to you as an extra.You are actually leaving a comment on the wrong booking site you have chosen, next time do not hesitate to book with us directly or on our site, this will allow you to fully understand the rates you are choosing,Regards,

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room and loved the club!
Stayed 2 nights in Oct 2022
Response from Paul on 19 Nov 2022
Dear George, Thank a lot for your nice comment. We are happy to read that you had a pleasant stay in our hotel. We hope to see you again soon at OKKOHOTELS!Paul

8/10 Good

Gary, Knoxville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

8/10 Good

Helen

Stayed 2 nights in Sep 2022

10/10 Excellent

Arvind

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a boutique, well located, friendly and value for money hotel.
Stayed 4 nights in Sep 2022

8/10 Good

Gerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy modern efficient rooms. Lounge with free snacks and non alcoholic beverages arenappreciated
Stayed 2 nights in Sep 2022

10/10 Excellent

Dante

Stayed 2 nights in Sep 2022

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at an Okko hotel when I go to a location where they're available. Okko Strasbourg was as expected, helpful staff, modern and clean room (big window with canal view!). The Club is one of the things I love about this chain, very nice place to relax in with a hot drink in the late evening after a day of exploring the city. The hotel is about a 25 minute walk from the center, but a tram stop is right outside of the hotel if you're not up to walking.
Stayed 3 nights in Aug 2022
Response from OKKO HOTELS STRASBOURG CENTRE on 21 Nov 2022
Dear Lorena, Thank you for taking the time to share your experience at our hotel. We are happy to read that you had a pleasant stay in our hotel and take noteof your comments which means a lot to us. We hope to see you again soon at OKKO HOTELS !Kind regards, Paul

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Michael B

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best close to University
This is great hotel for someone visiting the University. It is closer than the hotels in the city center. It is modern, very quiet, and comfortable with a great queen-sized bed, nice pillows, and large soft towels. The rooms are small by American standards, but typical of European hotels. There is a small but functional desk and chair for working, but it is not a room that one wants to relax in for a whole day. However, the hotel has a super nice club room with large windows, comfortable chairs and sofas, and free snacks. I often took a book down to ‘Le Club’ to read. There is a large shopping center very close and nice walking along the pretty canal. The city center is about 15-20 minutes’ walk and the tram stop is right next to the hotel.
View from my room
Stayed 7 nights in Jul 2022

6/10 Okay

MJ Ernie

Stayed 3 nights in Jul 2022

10/10 Excellent

JAMES

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from OKKO HOTELS Strasbourg Centre on 11 May 2022
Bonjour, Merci pour votre commentaire. A bientôt chez OKKO. Bien à vous, Stessy, Pour l'équipe OKKO HOTELS Strasbourg Centre

4/10 Poor

Mohit

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
As many others have mentioned - there is a clear problem with cleanliness and hygeine at this hotel. The front desk staff are nice and sweet, genuinely helpful however they need to seriously train their cleaning staff. When we checked in - there were planty of human hair on the bed, toilet and shower area, and a large metal screw lying on the corner of the bed which could have hurt someone badly had they stepped on it with bare feet. If this wasn’t bad enough we had asked for an extra duvet and the cleaning staff just entered the room without knocking while I was sitting on the toilet, I screamed and she left also you can see everything from the toilet as it is all exposed glass with no privacy, the staff tried entering several times during our stay without ever knocking at the door which was absoultely awful. Eventually they did give us the extra duvet but it was of no use as thay duvet smelled awfully bad and one could just feel the dirt and dust all over the duvet and yes there were more human hair sticking to it. Sorry when we asked for an extra duvet we didn’t mean someone’s dirty used duvet that has been rolled on the floor before being placed on our bed. Please also be warned when they say free food and drinks in the club lounge its just a bunch of sugary mini cookies and a salty trail mix and some brownies - nothing healthy at all. The drinks are hot tea, coffee from a machine and some cold non alcoholic beverages.
Stayed 3 nights in Apr 2022

6/10 Okay

ESRA

Stayed 1 night in Feb 2022
Response from OKKO HOTELS Strasbourg Centre on 11 May 2022
Bonjour Esra, Merci pour votre commentaire. A très bientôt dans notre établissement. Cordialement, Stessy, Pour l'équipe OKKO

10/10 Excellent

Juanita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it and the food was really good
Stayed 3 nights in Dec 2021
Response from Manon on 19 Jan 2022
Hello Juanita, Thanks a lot for your nice comment ! Hoping to see you soon again in Strasbourg !

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Uncomfortable, inconvenient, impractical stay
Poor amenities Eg no kettle, lack proper size cups in room. Reception will tell you to go to the “club” to get hot drinks in winter… In the middle of the night? Very impractical, Inconvenient concept. Also, the room toilet floor tiles don’t dry. Your feet will be wet and very uncomfortable, especially in winter, whenever you go to the toilet. Our clothes cannot dry in the room.
Stayed 1 night in Dec 2021

10/10 Excellent

Abdulelh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from OKKO HOTELS Strasbourg Centre on 11 May 2022
Bonjour Abdulelh, Merci pour votre commentaire. A très bientôt dans notre établissement. Cordialement, Stessy, Pour l'équipe OKKO

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Finally tried the hotel
I’ve be meaning to try the OKKO for the longest. I’m glad I did. Great service, staff and location. I really enjoyed the room
A view from the back
Food area
Bed room
Grand room
Stayed 2 nights in Oct 2021
Response from OKKO HOTELS Strasbourg Centre on 11 May 2022
Dear Troy, Thank you so much for your feedback and the beautiful pictures you've taken during your stay. We hope to see you again. Best regards, Stessy, OKKO Team member

10/10 Excellent

Vinay

Liked: Cleanliness, staff & service
Nice hotel. Good modern clean rooms and having a lounge with free coffees and snacks was a nice touch.
Stayed 1 night in Oct 2021
Response from Manon on 2 Jan 2022
Dear Vinay, Thank a lot for your nice comment. We are happy to read that you had a pleasant stay in our hotel. We hope to see you again soon at OKKO HOTELS!

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Sep 2021
Response from OKKO HOTELS Strasbourg Centre on 11 May 2022
Bonjour, Merci pour votre commentaire. A bientôt chez OKKO. Cordialement, Stessy, Pour l'équipe OKKO

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2021
Response from OKKO HOTELS Strasbourg Centre on 11 May 2022
Bonjour, Merci pour votre commentaire. Cordialement, Stessy, Pour l'équipe OKKO

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer property... convenient club room with snacks and a place to relax. Breakfast was typical European hotel and quality was excellent. European (typically smallish) sized rooms but worked perfectly for our stay.
Stayed 3 nights in Aug 2021
Response from Sonia on 22 Aug 2021
Thank you a lot for your nice comment. We are happy to read that you had a pleasant stay in our hotel. We hope to see you again soon at OKKO HOTELS! Best regards, Sonia. OKKO Team.

6/10 Okay

peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice facilities, small rooms and expensive
We have stayed at the Okko several times before. All was very good with one exception. The cost of the breakfast was 16 euros/per person which felt expensive and I was overcharged incorrectly for two breakfasts. So the bill was 32 euros more. The OKKO is a 4 start hotel with small rooms. and we paid around 500 euros in total including 1 free night from hotels.com. for 5 nights The cost in Germany for a 5star was 380 euros for 5 full nights.
Stayed 5 nights in Oct 2020
Response from Eleonora on 4 Nov 2020
Dear Guest, thank you for your feedback. We are really sorry about the mistake for breakfast overcharged, we refunded them as soon we could. Breakfast is 14€ and this is the cheaper price of breakfast you can find in 4* hotel in Strasbourg. Our rates follow the market law and we suppose that in Germany hotels do the same. Best regards,

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Awesome transport connections, great lounge/club area open to all guests and very comfortable rooms. My only criticism would be the gym, which is scantily equipped and very small.
Stayed 3 nights in Feb 2020
Response from Alberto - Pour l'équipe de OKKO HOTELS Strasbourg on 14 Aug 2020
Dear Mr Peter, Thank you for taking the time to share your experience with us and underlining the main points you have appreciated during your stay with us: like the transport connections, the room and our Club. We are sorry to read that our fitness area did not fully meet your expectations. We hope to welcome you soon again at Okko Hotels.

8/10 Good

Emilie

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice hotel - modern and comfortable
Stayed 1 night in Jan 2020
Response from Alberto - Pour l'équipe de OKKO HOTELS Strasbourg on 14 Aug 2020
Dear Mrs Emilie, Thank a lot for your nice comment! We are happy to read that you had a pleasant stay in our hotel. We hope to see you again soon at OKKO HOTELS!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting bathroom design. Very quiet room with a cute view of the river
Stayed 1 night in Dec 2019
Response from Alberto - Pour l'équipe de OKKO HOTELS Strasbourg on 14 Aug 2020
Dear Guest, We are very grateful that you took the time to share your last experience with other travelers and to show us your support. We are glad to know that you appreciated your room! We hope to welcome you again at Okko Hotels

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Barney, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really good 3 night with OKKO during Christmas, everything is perfect. The staff are really friendly, fluent in English btw. The room is nice and cozy, the open club area is well designed. They offer free printing services which saved us a lot of trouble! Internet is super fast, had a few Skype meeting, no lag at all. In addition, the food is excellent. According to one of the staff, they purchase all the high quality food from the market based on the popularity. My wife and I love the roasted chicken breast the most. Great experience overall, will definitely consider OKKO again if I had another chance.
Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Dec 2019

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay. Definitely recommend
Very accommodating. We stayed for 5 nights so dealt with many staff members who were all very pleasant and helpful. The snacks light dinner option which was provided was something we had never come across in 35 years of travelling. The tram stop was on the door step more or less and the tram system in Strasbourg is so easy to use. Would definitely recommend this Hotel.
Stayed 4 nights in Nov 2019

10/10 Excellent

Sam

Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special thanks to Margaux for her excellent service at the front desk. Very helpful.
Stayed 8 nights in Dec 2019
Response from Margaux on 17 Dec 2019
Thank you very much for your feedback

10/10 Excellent

expedia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
We moved to this hotel following a problem with our booked hotel & couldn’t have been happier. Lovely modern, clean, gym, sauna & the service is second to non. Particularly happy with the communal lounge area which was very very cosy and offered complimentary snacks, apéritif’s, soft drinks, tea and coffee. We were made to feel very welcome and valued. The tram stops outside the front door and only takes 5-10 mins to Strasbourg centre :)
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very modern. Minimalistic. Lift a bit slow. Nice common room, reminded me of my student days.
Stayed 2 nights in Dec 2019