Strattanville Hotels

"Sink faucet broken"

"Very nice area and clean rooms."

"My friend slipped and fell in our room because they had shampooed our carpet just that day and didn’t tell the night desk clerk. We didn’t realize that’s what made her fall till we took our shoes off and had soaked socks from walking on the carpet. Went and reported the fall and the wet carpet to the desk clerk who said she had no idea they had been shampooed. She apologized asked if my friend was ok and said she would report the issue and incident to her GM for the morning. No offer to switch us rooms or anything but she did offer us a fan to blow on the carpet. Next day manager basically said nothing and I had to approach her about the situation and all she said was “sorry” not can I switch you room so you number one don’t fall and second have dry feet! Then the shower was broken and the fan in the bathroom didn’t work and the window shade looked like raccoons tore the sides of it. My friend had just had back surgery 2 months ago and that fall really hurt. I’m not sure what I was expecting but it was definitely more than just “sorry”. We definitely will be getting an Airbnb next year "

"Place is way outdated. Rooms smell. Paint all chipping off, some of the carpet is wripped up. Staff veey hard to understand. Lights didn't work"

"Everything was great, Scott at check in was amazing!! Only problem we had was the hot water wasn’t very hot"

"We absolutely loved staying at Copper Kettle Lodge! The cabin is beautiful and so clean! They have everything you need there. The fire pit and game cabin were a hit with the kids! We will most definitely come again! "

"Nice and quiet and pet friendly. Good communication with the host. Had some issues with the hot tub but the host refunded some of our fee and offered a lower rate for any future stay."

"The staff that checked us in was amazing, very friendly & recommended a place to eat. Unfortunately the power went out in the middle of the night but didn't really affect us. The staff member that checked us out wasn't able to print me a receipt due to the internet being down & was going to email me a receipt which never happened. Over all I was happy with the stay & would stay again."

"We had trouble sleeping because when the heat kicked on it was very loud in the room. "