4/10 Poor
Angela
14 Mar 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
Coming in the off-season, I found the service and amenities at Stroudsmoor to be disappointing. The staff made it seem like it was an inconvenience to check me in and out, and I had to stand at the front desk with all my stuff waiting for someone to be bothered to help me. Even though I called ahead, no one mentioned to me that the pool and fitness center were closed for maintenance until I had already arrived. I was also told breakfast would likely not be served because there weren't enough guests, even though the price of breakfast is included in the price! I was not refunded the value of breakfast. I was specifically looking for a place with breakfast included and a fitness room for exercise, so I found this extremely disappointing. I came in from the pouring rain from a long day of driving, waited around at the front desk, and then had to carry my own luggage up the twisting stairs. I don't mind putting my muscles to use, but I believe it's customary for inns like this to at least offer to help you with your baggage. On a more positive note, the grounds were beautiful, the atmosphere was relaxing, and the room was nice - although the bed was stiff and flimsy like a board. Overall, I would NOT recommend this lodge. There must be better places to stay in the Poconos with friendlier service.
Angela
Stayed 1 night in Mar 2024