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Reviews of Mermaid Guest House

3 out of 5
Mermaid Guest House
8 Protea Road, Struisbaai, Western Cape

Reviews

8.6

Excellent

Rating 10 - Excellent. 7 out of 14 reviews" "
Rating 8 - Good. 4 out of 14 reviews" "
Rating 6 - Okay. 2 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

6.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large and very comfortable room and excellent breakfast.
Stayed 1 night in Apr 2024
Response from Tertia on 17 Apr 2024
Thank you kindly

8/10 Good

Hendrika

Travelled with family
Liked: Staff & service, property conditions & facilities
no complaint
Stayed 1 night in Sep 2023

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one-night stay
We had a lovely night at the Mermaid Guest House. Room was comfy, service was great and breakfast was fantastic with great variety and gluten free options. There were several little touches that made big differences, in the decor or room setup, such as a reasonably priced minibar and great pillows. It felt like staying at a friend’s beach house a few blocks from the beach and on a quiet street. Do note their request to check in by 6pm/1800–we didn’t notice in the hotels.com email and were running a little late.
Stayed 1 night in Apr 2023

10/10 Excellent

YING HO TOMMY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Tertia on 25 Dec 2022
Thank you for your review

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Mermaid Team on 30 Jan 2022
Good day, Thank you for your review!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in the southernmost tip of Africa
I came here with my family with a short stay to celebrate the new year, and we loved it! The rooms were colorful and fun. The manager was amazing and gave us very helpful tips and information about the area, including advice about local restaurants and tourism opportunities. Breakfast was outstanding and very generous, and included in the room rate. The facilities were bright and clean, and the team working at the location were attentive and pleasant. We recommend it!
Stayed 1 night in Dec 2020
Response from Manager on 7 Jan 2021
Thank you kindly, it was only a pleasure to have your family stay by us! Hope you come and visit our lovely town in the near future again!! Stay safe and all the best for 2021

10/10 Excellent

Christian, Fürth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks, was a good B&B
Stayed 1 night in Feb 2024
Response from Tertia on 7 Mar 2024
Thank you kindly for your review

8/10 Good

Jutta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Troppo lasciata andare nel tempo necessità di ristrutturazione totale, la stanza e il bagno veramente da rifare!! discreta la colazione !!
Stayed 2 nights in Feb 2020
Response from Mermaid on 7 Mar 2020
We are truly sorry that you do not like the white furniture and snow white clean sheets & towels in our bedrooms. We take pride to portray cleanliness in every bedroom. Kind regards

8/10 Good

Jonny

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2019